4 stars = Yay! I'm a fan.
My first review is always 4 stars, unless the service is beyond my expectations.
That being said, I want to leave 5 stars for Capital City.
I became aware of this company through a Facebook group I'm a member of. Our living room fireplace would ignite anymore, and since it is over 15 years old, it was WAY overdue for maintenance anyway.
Not knowing where to turn, I mined my FB contacts for recommendations.
Tim was the first to respond to my online query. Further investigation showed that not only are they a family run business, but they also have an online booking system on their website. I absolutely HATE using the phone, so this was an added bonus for me.
After booking online, I got an email reply from Jodie, who needed to slot a new time for me, since the one I chose was booked. She was very accomodating to my schedule.
Alex showed up promptly at the time I was expecting him. He got to work right away. He put down a drop cloth to protect the area he was working in. He worked very methodically, clearly not his first rodeo. He answered all my questions, and once finished, presented me with a detailed bill of the work performed, and what he recommends in the future should the same problem persist.
I'm a firm believer in supporting local,family owned businesses. If the company excels in customer service the way that Tim, Jodie, and Alex demonstrated, then I pass on the recommendations to my friends and family. And, I put them on my short list of people to call when I need expert help.
Capital City Heating & Cooling will be my go-to the next time I need any HVAC services. And, I'm confident they will earn that 5th star on the next visit! read more