So slow... not friendly. Save yourself the trouble... You will be late for your event most likely.read more

Slow, and highly rude when you try to explain a mistake they made. They do not honor their own…read moreposted signs when there is a percentage off. Party City in general needs a reorganization as most of the stores in suburban neighborhoods are not customer service friendly at all. My second time sending in a complaint about Birthday Ballon's.

Party City inside Staples with very little products to view at the time. I would have preferred…read morethat it remain a separate store with more options. Normally this store is a great store to visit.

I can always find last minute items I forgot to order here. Even if they are not party items…read more I have started using the app to place pickup orders and I love it. The staff always have my orders ready to go when I arrive. Over the years I can recall a few times the employees at this location were rude and disrespectful. That is no longer the case. Each of my recent experiences have been pleasant and welcoming. Thank goodness to whomever or whatever brought about that change.

L'Enfant Plaza, Washington DC - I was drawn in by the super fun Cinco de Mayo display at this fun…read morenew store in the shopping area near the food court. The store just moved from Crystal City. It's clean and neat and organized by party category. I could tell patrons were enjoying the party music and atmosphere. I found some cute Easter accessories including paper cups and napkins. There's also a nice assortment of patriotic party items as well. Service was friendly and I felt my retro Easter bunny cut out was a good value and will look great on my front door. I will definitely return as the featured squawking rubber chickens were calling my name. Thanks Total Party for brightening my day!

Came here to get balloons and the service and quality were 10/10! Mikey was super helpful and went…read moreabove and beyond! The location can a little confusing but once you find it's not an issue! Definitely return for more party needs!

My favorite party city in the area. Always good for balloons. I like ordering ahead so you can see…read moretheir selection and picking up. If they mess up your order which they do sometimes. Just tell them or go online and let them know. The errors are usually fixed promptly.

I came here to purchase birthday balloons for my nephew. As I approached the balloon area; there…read morewere people standing around. No markings nor signs on where to queue. Very confusing and inefficient. When it was my turn; I went up to the counter to inquire about the balloons. The employee proceeded to tell me I had to go to the ballon aisle to select the balloons first. There should be signs and instructions for customers bc it is wasting time to stand around/queue only to be told to get the balloons ourselves then to queue back in line again! That is ridiculous! Please do better Party City!

I needed to rent a snake because I had a backup in my main line. Decided to rent a 100 foot snake…read moreto do the job. My plumber met me there and one of the employees produced the contract. $150 for the deposit and $62 for a four hour rental, they also offered $6.18 for insurance. I declined. Backed my car up to the service area and a young fellow loaded it into my car. Even offered a cover to lay it on. Got to my house and snaked the pipe out. But during the job we noticed that the auto switch was broken so I had to use my keys to leverage the switch on. And then halfway through reeling the snake back into the coil the drive belt started slipping. So the plumber had to manually pull the snake back out. So when I returned it we informed the sales associate. He then offered a %15 discount, but my plumber wanted more. So I settled with and the rental ended up being $9 dollars less at $55. Overall wasn't too bad an experience. Good customer service! And they have a wide variety of rental needs on site.

I was having a party and needed a few items to set it off. I decided to check this place out. This…read moreplace looks and feels like a family operated business. The staff there is very friendly. Event though I could have done so, the guy that helped me ended up carrying the stuff to my car. They even told me that I did not have to clean the fountain when I brought it back. They would take care of it. They have just about everything. If you need a U-Haul...they got you. You need propane...they got you. You need a ladder, bobcat, of lawn equipment.....they got you. How about a fountain, a cotton candy machine, raffle machine, chairs or tables. Yep, they got that too. The place's customer service sets it apart from other rental joints. It has a small parking lot and a small customer lobby. They had 3 people working the counter when I was there, so there was not a long wait, if any, to check out. If you are ever in need of renting some equipment, I highly recommend checking this place out. They have competitive prices, nice equipment, and the best staff.

They did not show up to the party. I highly DO NOT recommend them…read more It was easy to book online, and I received a receipt when I booked. I even received an email a few days before our reservation with "reminders for a smooth party," which included the note that "We often have to arrive several hours in advance in order to get all of our bouncers delivered by the scheduled party times." On the morning of, I didn't hear anything so I called and got through once. The gentleman that answered said he didn't have access to a computer to verify my address, but he was sure the truck was on the way. I tried calling back about 30m until the party with no answer, then 15m, and so on, and I simply could not connect to a human being. It was infuriating. Someone finally answered and said the truck had broken down on the way and another truck was now on the way to meet that truck on the road and bring the bounce castle. It would arrive an hour into the party. I must have tried calling them 20+ times after that since no one showed up even after an hour. I finally got a text saying their phones weren't working. What?! You just texted me from a cell phone. I tried every number I had and could not get through to anyone. The truck never showed up and the only call I got was over 4 hours after the party ended. The gentleman wanted to know whether the truck ever showed up. They didn't even know if it had come or not!! I could not have been more dissatisfied with this company. Not only did they not leave early enough in case anything happened (like their truck breaking down), but then they did not communicate with me at all to let me know what was happening. The day after the party I received a rental survey in my email. And 3 days after the party I received an event cancellation email saying "Awesome Bounce! of Baltimore is sorry that your event needed to be cancelled." I cannot express how frustrating it was working with this company.

From the owner: Providers of inflatable bounce house, jumper and combo rentals for children's parties, school or…read morehouse of worship event or grand openings. Reliable, low cost, clean, safe and fun for kids of all ages.