My favorite party city in the area. Always good for balloons. I like ordering ahead so you can see their selection and picking up. If they mess up your order which they do sometimes. Just tell them or go online and let them know. The errors are usually fixed promptly. read more

Party City - Costumes Near Me - Falls Church, Virginia

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I came here to purchase birthday balloons for my nephew. As I approached the balloon area; there were people standing around. No markings nor signs on where to queue. Very confusing and inefficient. When it was my turn; I went up to the counter to inquire about the balloons. The employee proceeded to tell me I had to go to the ballon aisle to select the balloons first. There should be signs and instructions for customers bc it is wasting time to stand around/queue only to be told to get the balloons ourselves then to queue back in line again! That is ridiculous! Please do better Party City! read more

I hate leaving bad ratings, I really do. As evidenced by my history of ratings, I try to be understanding and polite, and move on. This place is the worst. I'd leave negative stars if I could because not only was it not helpful for the purpose of what I was trying to achieve -- buying one little product -- the people were offensive, unhelpful, and really just unpleasant folks that made me wonder why I even stepped in. I looked up a simple specialty birthday handle and certified that it was in stock. I asked multiple people, to no avail, out of their own lack of understanding of the store. I asked the customer service agent at the front, who clearly had an issue with doing actual work. She ridiculed me, proceeded to roll her eyes multiple times when she pointed me in the direction she told me to go to, did not recognize her own error and said "it's just not in stock" when it clearly is. Horrible place that I'd never come to ever again. I hope corporate management takes note of whom they're hiring. read more

They always have great customer service. They are always prompt and have a great selection of products. The cashiers and employees are very patient as well. read more

Party City - Costumes Near Me - Falls Church, Virginia

I ordered balloons for my son's birthday and they delivered 1 bunch that isn't mine, 1 bunch with the main balloon popped, and 2 bunches missing 1/2 the balloons I paid for! Also they are on short little strings and one is missing the weight I paid for! I've called 7x and nobody answers the phone. I will be disputing the charges on my card and I am LIVID! read more

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Stopped in the store on a Saturday to purchase some decorations for a party and the best way to describe the store was chaotic, messy, and lacking. For starters, when you first entered the store, it seemed like all the shelves to the left were empty, or items were thrown all over the place. We started walking through the aisles, looking for what we actually needed, and noticed that they were low on a lot of supplies and that they didn't have a wide selection of items to choose from. Of course they had different decor items, but we expected to see a lot more theme items (we were shopping for Barbie in particular and they really only had a piñata and paper plates). As we were shopping for very specific items that the store didn't have, we wound up leaving without making a purchase. However what adds to the low stars is the frustration witnessed in the balloon and checkout area. The service seemed to be lacking and customers were growing frustrated. It made me glad that we didn't have to wait in any sort of line because it did not look pleasant. I've been to amazing party cities in other cities and I would rank this one as average. However it is possible that it can meet your party/balloon needs, but I'd take a look at the many other reviews for what you can expect. read more

Party City offers various party supplies (tableware, drinkware, serveware), party favors, toys/games, candies, baking supplies, balloons, wedding items, custom invites and banners, costumes, and various seasonal items. This particular location seems a little scarce in their selection and the quantity, but if you're hosting a little get together or need some last minute decorations, this is a good place to stop by. I recently came to grab a bunch decorations for a Veteran's Day tribute/celebration, and they actually had all of the table centerpieces (in various colors), the colored tablecloths, confetti, and streamers available. Items aren't really neatly organized, so I highly recommend in doing a complete walkthrough of the aisles to see if any of the items you are looking for are randomly placed. Prices are a little higher, but priced for convenience. There are also some discounts given on certain holidays! +seasonal items available +costumes available +items slightly disorganized +lack of quantity on certain items +parking in shared plaza lot read more

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Only giving one star because I'm required to do so. Worst customer service ever. No greeting let alone assistance while shopping. Everything I asked they said no or don't have. Wrong signs with outdated promos. Lack of urgency or customer service! Better buying online like Amazon! read more

I just wanted to warn others about Halloween make-up I bought from Party City. It actually stuck on my hand like super glue then teared my skin! I brought it right back to the store and asked for a refund. But, their company policy is not to give refunds or even store credit if make-up has been opened -- EVEN IF IT WAS SO TOXIC IT WAS HARMFUL! I imagine some people would even sue. I knew the employees had nothing to do with it--this is an awful store policy and even worse that they are selling poison. I could only imagine what it would do to someone's face--esp a child! Let this be a warning to all that these cheap Halloween make-up kits made in China can be toxic. More importantly than even giving my $$ back, I HOPE they stop selling this dangerous stuff. I ended up finding much better, SAFER regular make-up from Target that was even cheaper. And just to add, the store was totally picked over. Granted it was Halloween's Eve, but they still should be better stocked. read more

I just went in here to get ONE ballon and i was told it was an hour wait! Terrible customer service. There was no line one ballon takes 1 min smh read more

Finally I made it! It's not like a tv commercial but it was crowded and had many things. What I wanted were sold out unfortunately... Variety: Costumes, balloons, plastic and paper wears, etc... Price: Ok. Parking: Free. read more

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I buy in this store because I don't have another one near my house, but every time I buy something here, I feel very badly taken care of, this time nobody spoke Spanish, there were no cashiers and there was no staff to fill the balloons either. with the exception of Mr. Linan who was the only one who took the time to guide me and leave his job halfway through for the full satisfaction of the client. I received somewhat stubborn rough treatment from the two girls who were in the store at the time. I kept coming to this store hoping they would change people who don't like to work with the public, but definitely, I'd rather find another similar store where they value customers. read more

Worst party city in DC/MD/VA literally go anywhere else. Waited one hour to get one balloon blown up.

False Advertisement This location does not honor the advertised 15% off for first responders. I was told that nothing in my order of almost $90 would qualify me for the discount, stating that "there are items the discount does not apply to". However that is not what is advertised in the large window. The exclusion it states is that it can't be combined with any other coupons or discounts. Overall I paid full price for my party supplies because of false advertisement. read more

I came a little over an hour before close, talked with the girls about getting balloons blown up, picked out my balloons, they blew up 2 and then told me they couldn't do the rest because "they don't blow balloons up an hour before close". No one mentioned this when I was literally picking out my balloons. Poor communication and customer service. read more

Here's what I received when planning my husband's 50th birthday: - extremely poor/dismal service - missing merchandise - double talk - no refund read more

Went in today for simple birthday decorations for my child's birthday. The store badly needs cleaning. There are also tons of boxes scattered around everywhere and yet empty walls and shelves. A lot of price labels on the walls are torn off so you don't know how much something costs. The selection is weird, I found better at Walmart in the end. The whole place smells like burning plastic or chemicals. The worst part? The air conditioning didn't seem to be working so it's was hot and humid inside. No idea how the staff stand it, but it clearly didn't improve their moods. read more

I purchased a milestone mylar balloon on 8/16/19 and by then time I delivered 45 minutes later, the balloon was partially deflated. When I went to visit the recipient of the balloon totally deflated. I called the store on Monday and explained to Carla, the.mgr what happened and she said bring the receipt and she would refund me for the balloon. So today, 8/21/19, I return to the store to o ly be told by another manager they needed the balloon and refused my refund. The service in this location is horrible! read more

Party City - Purchased on Friday 8/16/19. Totally deflated 8/17/19. - Costumes Near Me - Falls Church, Virginia

Claudia went above and beyond in obtaining items for my party. My coworker told me to go to the store and pick up items for a party. She failed to mention that you had to pre-order the times. Of course, I get to the store at 8:45pm and learned otherwise. Claudia assisted and said she would try to get the items for me. She took my number and promised to call me back. When I went to the store the next morning at 10am, she had the list and was already working on it. She had one more item to obtain from the list. She called me back later in the day with great news! She was able to secure all of the items. She totally saved a party, my job, and the day! I am grateful for the extra time she took to go above and beyond. Thank you very much!! read more

The biggest turn-off here is the disorganization and quality of service. I realize Halloween is one of Party City's busiest times, but there was no semblance of order whatsoever when I visited, and merchandise was sparse or damaged. I ordered several items online for in-store pickup. My flat delicate cake boxes were rolled up and stuffed into a small plastic bag?! Also they couldn't locate my correct order number to ring me up. They eventually found it after making some calls to the manager. Then I went home and had to flatten out my cake boxes under heavy objects. I also discovered the package containing a cardboard cupcake display was torn open. The item was crushed on one side and was also missing a small piece. I happen to know it was the last one in store, and rather than tell a customer that the only in-stock item was opened and damaged/missing parts, they decided to pass it off and make a quick buck. I will not be back. Disappointing experience. read more

I am really disappointed in this Party City. I ordered balloons for my child's birthday to be delivered the evening before a party. After the order was delivered I realized a significant part of the order was missing - including a large number balloon and one that said "Happy Birthday." In addition, the next morning (within twelve hours of delivery), the balloons had all sunk to the floor. The most frustrating part of this was that I called the store multiple times, during store hours, and left messages each time and still have not received a call back. I do not recommend ordering balloons from this location. read more

I can't BELIEVE the manager of this place has a job at all or the fact the business is still a functioning business under their management. When my friend and I came here to look for Halloween costumes, the place was a mess. Not necessarily with the costumes, but how the show was being run. I had overheard some other customers talking about how the store had been closed earlier in the day and that they had returned at a later time to see if it would open. Apparently, they did not open at the time that it said it was supposed to. I have no idea as to why this happened, but based on how it was when I was there - they were extremely short staffed. One guy was managing the costumes/dressing room. He was on the walky-talky ordering costumes from the back while manning the costume changing rooms. Previously when we went to Party Depot, there were 2 people taking costume orders, 5 people getting costumes for customers, and 1 person handling 2 dressing rooms. That is 8 people compared to 3. 2 people in Party City were getting costumes from the back. The guy ordering the costumes took quite a beating from customers. He wasn't allowed to let them take more than one costume at a time in the room, plus dealing with the hell of people getting impatient as they waited for their costumes to arrive from the backroom. One of the people working just happened to be the manager. At one point while this is going down, the manager was on his cell phone. Whether if it was a personal call or not, I can't say, but he sure left the brunt of the work to his employees. I asked flat out right why he didn't hire more people for their busiest day of the year and his response was inaudible to me. He mumbled and continued on his way back to the warehouse area to where the costumes were. The aisles were in disarray, the employees seemed stressed to death, and there was NOT even a lot of customers in there. I'm guessing they got the memo that Party City wasn't really feeling festive the Saturday before Halloween. I'm really disappointed in how this was handled. His employees clearly are taking a beating from this guy. Party City cooperate needs to go undercover to see how he runs this business and give him a lesson or two on how not to be a poor manager. I hope this changes, seriously. Not for just the store's sake, but for the sanity and for the balance that you need to run a successful business. read more

Rude and slow! Went in for a balloon asked the guy working at the counter, told me did not have one. I ordered few others, a curly girl approached and rudely gave me a paper to go pay, i paid and went back, shower her the receipt and she just continued doing what she was doing. A few mins passed and I asked her, and she had the balloons just waiting there. Come to find our One of the balloons was not fully inflated once I took them to my friends party!!! read more

Less than one star if I could. Customer service from them was shit. I didn't get my online order for like 20 minutes. I understand being busy but not even I'm sorry for the wait. Hate it here don't recommend coming to this location at all. read more

If I could give this a negative star I would. The WORST customer service. Nobody will answer the phone. I did a curb side pickup and called 5 times. Got someone on the phone once. They transferred me and then nobody ever picked up. I will never shop here again. It's a joke. read more

I had a great experience here... got all my party supplies and had help from Kimberley and John. They were very helpful to me! I really liked the selection - tons of options. The store has also a million balloons and piñatas to choose from! read more

Let me be very clear. These five stars are for the hourly employees that were working at this location during my experience. NOT for the manager on duty. I walked in last night (1.7.21) in a panic. I had totally forgotten to order balloons for my son's birthday and was worried I wouldn't be able to get them on the spot. I walked in and asked the cashier a few questions about ordering balloons, she kindly answered my questions and then directed me to the balloon counter. I had to wait a little bit because there were a few people ahead of me placing large balloon orders. I was okay with waiting because I was just so happy I could get Mylar balloons on the spot without having to order ahead. The women behind the counter were hustling and kindly answering several questions that rude customers ahead of me were barking at them. There was a particularly difficult customer who kept changing her mind last minute about her order and the employee behind the counter showed no signs of being impatient or put out, which showed extraordinary discipline because it was very busy and there were a lot of customers who seem to have forgotten their manners at home. Then, as these women are hurrying to fill all the orders, answer questions, and help customers with additional inquiries, the manager comes over with his face mask dangling under his nose AND MOUTH and starts laying into the hard working women about opening another register. I felt so bad because they were working so hard and still getting yelled at by this man. There were so many opportunities for these women to lose their patience, and yet they kept their cool, even as their manager treated them like garbage. He was incredibly rude and unprofessional and really I just wanted to write this review to let those women know that they were doing a fantastic job and they deserve better from their manager. Also, somebody teach that man how to wear a mask. Thanks. read more

Party City rules! I was able to purchase several key components of my halloween costume here last year. My co-worker's birthday is tomorrow so last night it was my responsibility to purchase the stuff to trash her cube with (which we did successfully today). The theme is High School Musical - don't ask - and none of us knew anything about it. I went to the Party City website and search for HSM and bam! It was all there - everything you would ever need to throw a High School Musical party for a 10 year old. The downside was that they didn't have everything that I saw on the website so even though I got the HSM Wall Banner, Streamer, Confetti, Birthday Light Up Pin, and Dangler (all for $20 which was great), I still left wanting the HSM balloons and tambourines. I guess the lesson here is, call the location before you get there if there's something you really need that you saw on the website. Damn did we do good job of trashing/decorating the cubicle - couldn't have done it without Party City. read more

Horrible customer service. We drove out of our way to go there... cashier had ear buds in and both cashiers were unfriendly and could careless that you were a customer. They were out of helium and were not nice about telling you. Customer service is everything. They need training read more

The costumes were of generally poor quality and the most likely underpaid staff was grumpy (in a party store!). That said, the general schwag you can get at this place is good and cheap, albeit generic and fairly non-creative. Since I was throwing a generic pirate party, it met my needs. I have heard that this store is better than the Party Depot in Alexandria. For the pirate party I bought eight small pirate rubber duckies, a four-pack of large pirate cardboard cut-outs, pirate birthday candles, two cardboard pirate ships, two eight-packs of pirate plates, and some other stuff I can't now remember for about $25. This is where you get your cheap disposable products. Don't expect anything to last. And everything's made in China so, given the news, it might have high quantities of lead, so If you're pregnant or a woman of child-bearing age or a developing youth, just be sure not to lick anything. read more

Upsetting! Awful experience!! I went to buy balloons and waited about 30 mins just for some assistance! There was only one person at the cashier and I asked her about 4 times to call someone, I also asked two different employees wandering the aisles. One lady came after I did and waited only about 10 mins before leaving. When someone finally came, he couldn't locate the balloons I wanted.. and I made it very simple - Four large letters the spell PAPA a batch of 12 regular balloons & one happy birthday balloon. They almost gave me one balloon with sticker letters but I caught him in time to tell him I needed the big ballon letters not stickers. About an hour later, I spent over $75 on balloons and they didn't even tie the balloons in a knot! They literally bent the tip of the balloon and instead of tying them they put a small plastic circle around it. The balloons were barely staying up that same night. The following morning they were already falling!!!! Truly upsetting after spending so much on them! I'm going to try and add a picture as well. read more

Party City - Sad balloons only lasted a day and a half... employee only put a plastic circle and did not tie any of the 12+ balloons! Side shot. - Costumes Near Me - Falls Church, Virginia

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I had to place a last minute balloon order over the phone and I thought I was calling Party Depot (which is close-by) but instead, I got Party City. I like Party Depot. I hate Party City. Their customer service sucks. You barely get a greeting and if you do, it's while the girls are catching their breath from chatting so much. It took over five minutes to get someone to come to the balloon counter when literally, I just needed to pick up the balloons. No offer to help all 36 of them to my car. No reminder that if they touch the hot metal on my car they'll burst. And a roll of the eyes when I asked if the strings could be clipped to avoid tangles. I asked if they could be bagged and the response was, "Yea but it'll cost ya a dolla." The store is like Oriental Trading on crack. Yes there are many choices for paper plates, silverware, and decor but if you really want something that's just above the Made in China sticker, check out the Party Depot. And they by-far have better customer service!! read more

Party City is my go-to place for all things party related and EVERY year, come Halloween, it's also my costume savior shop. Halloween is basically my nightmare - while I love it to death, it is always a last minute scramble for me no matter how well I think I have planned. Last year, for example - I special ordered a doctor jacket for my boyfriend that was supposed to be embroidered with all this stuff (the costume is too complicated to explain). It never arrived. I was never charged, but it never arrived. PANIC. Enter Party City. They always come through in a clutch. Not only did they have a doctor coat, but they only had ONE left that was big enough for a tall guy. This last minute purchase (along with iron-on lettering from Michael's) saved the day. They have thousands of pre-fab costumes, accessories, and at the very least - will give you thousands of ideas if nothing there works the way you'd want it to. And if you are having a Halloween party, or any party for that matter, this is the place you will find it ALL. read more

They have everything you need for party supplies ! I was there to order balloons for a graduation party on a busy Saturday afternoon. Staff are very friendly and helpful. All the staff behind the balloon counter were amazing! The ladies at checkout were fast and friendly. She helped me redeem a coupon. Keep up the great service! read more

Wanted a custom for my 5 year old , but got real scare from a bad customer service and the prices are up the roof I will find what I need from other sources Online would be a better choice or the dollar stores , this is a rip off read more

Service here was great! I came in with foil balloons that were apparently crappy quality and hard to fill with helium and the staff really worked to get them inflated. Thank you and will be returning! read more

Hummm.. I can't believe this place got such good reviews. They have the same stuff online at "Oriental Trading Co." I went in for the first time today since moving to Va. The place looks clean and well stock, but no better than other party stores I've been to. So first impression was okay, however that all changed when I went to pay. The staff there needs a lesson in customer service. There were at least 4-5 employees there, not one greeted or said a word to me when I went up and down the isles searching. Second, there was no one at the register when I went to pay. I HAD TO LOOK AND ASK SOMEONE IF THEY COULD RING ME UP! Shouldn't it be the other way around? When the girl finally came, she was rude and did not look happy that she was interrupted. I work in a field that strives for excellent customer service, we go to workshops annually to improve our skills. So when I see bad customer service it reflects bad on the company. read more

Party city is the perfect place to go for your party means they have everything from napkins to games to table decorations, balloons, costumes, candy, invitations, etc. Of course I'm here today because I needed to get a costume for Halloween. Usually there is plenty of parking but today it was ridiculous! The parking lot was packed so you had to wait to park. Then when you got into party city (and if you could find a your costume) you have to wait to get into the dressing room l. Then after you tried on your costume and you got in line you had to wait at least 20 minutes to get to the register. It was just bananas! Whatever you do, don't wait until the last minute like I did. Party City, I need y'all to get it together. I STRONGLY suggest you guys invest in the apple cube or cell phone check outs so people don't need to wait in line for such a long time. Step into the new (business age) and follow Nordstrom's model by having associates check customers out on hand held devices. You can thank me later. for most days for Halloween read more

During checkout, one of the items I picked up didn't have a bar code and it was taking them so long to page someone to get the item and when they paged someone, that individual never showed up and we were still standing there waiting to finish checking out, that I ended up going back to where I originally got it and grabbing another one myself to bring up to the cashier that had a barcode. Also, at first they said they didn't have large bags to carry out my items in, but thankfully the cashier found one. So based on the checkout experience, Party City definitely has some room for improvement. The store itself had a decent selection of decorations and party favors that were organized by theme. We were in the milestone birthday section and picked up quite a few items for our celebration. One disappointing thing was while there were so many different types of balloons and colors in the balloon aisle, Party City didn't offer a latex free option, so we weren't able to purchase any balloons there due to a latex allergy. Prices were average. I think we probably could have found the decorations elsewhere, but besides not having the latex free balloons, we were able to get a lot of different decorations and party supplies. read more

This party city is fairly decent. I'm not crazy about this place but neither am I hating it. The thing about here is that the employees can be very slow at times and they never have more than two registers open at a time. Most of the time you'll be in line at least 5 sometimes 10 minutes. Also the merchandise can be scattered and unorganized, specially during halloween. The only reason I mainly come here is for their cheap candy; $1 for 15 pieces is what I always go for since I just want a ton of sour candy. I did though come other times for decorations for birthdays, wedding, and other occasions. It was pretty easy to find the things I needed such as cups, napkins, and other basics. Overall this place is mediocre, it could do better but I can stand it for now. Thus they need to be faster at the check out lanes. Seriously. P.S.- parking is really simple here read more