These guys are the only legit taxi company in Albany. Unlike their competitors they answer the phone and show up when they say they're going too. they work with you on the price and I recommend them highly. read more

Fast and clean car driver was really nice got me to work on time on very short notice I will be calling again soon

The drIvers try to rip you off. I shared a taxi from Albany airport to Saratoga Springs with an other person from the airport going to the same place. Price was 65 and then after leaving, he switched off the meter and told us that it was 65 dollars each. We fought with him and threaten too call the police. Better off with Uber or Lyft. read more

Excellent service, fair prices and always on time.. I call them before anyone else...

The biggest rip off in the greater capital region. Charged $20 for 2 miles and told me it was my fault. When I asked the driver to explain the fee and how he came up with the price without a meter he said "you're not from here?" No, that's why I took a cab. Learn to treat customers with some respect and MAYBE you'll get more customers. Just a thought. Hoping Uber is here the next time I visit. read more

I was really skeptical of using frankly any cab service in Albany, as all the reviews were so poor. This service was great. I called about 90 minutes before I had to leave my hotel. The dispatcher was friendly and efficient. My taxi came EXACTLY at the time I'd reserved it for and he was friendly as could be. No meter, and I'm sure I was up-charged, but it was a pleasant experience. read more

I've used them twice now for early morning trips to the train station. The taxi has been fairly clean and the driver courteous. One time the guy was a little late so my second time I just padded my time a bit and wouldn't you know it - right on time that time. I've read/heard of a lot of horror stories with Albany taxis, so in light of that, I'm pleased with my experiences thus far and will be using them again. read more

The cab driver straight up tried to add a 20% tip to my transaction. When I corrected him, he pretended not to hear and argued that 20% was what normal riders tipped. Service itself was nonmemorable although pricier than expected. Would not recommend. read more

Very poor service...took 7 calls and then they hung up..Never picked up client. They lie. I am reporting to the PUC......and to local hotels as to not use them read more

Just awful. Trying to set up the pickup I felt uncertain. Got there on time but charged me $20 for like 5 mins and a few miles. No meter so I had no way to refute. Would not recommend. read more

The best taxi in the capital area! The driver is so nice, on time with reasonable rates comparing with the others.

Horrible service. Told me 20 minutes and waited an hour. Will never take this cab service again and will not recommend to anyone. Would have been faster taking the bus. read more

The worst called 2days In advanced for an cab to the airport. 30mins passed the pickup time still no cab, thanks a lot o prob miss my flight

My aunt needed a taxi and we arranged the evening before her morning service. The pickup was on time and the driver was extremely accommodating! I would not hesitate to use this company. read more

Didn't have $5 change, talked to his yappy girlfriend on the phone the whole time. Can't drive straight. Horrible English comprehension.

The cab was late. The driver had to call me for directions to the straightforward location. I called the office to check on the status and they hung up on me. The van was old and had no seat belts and no meter. The office told me credit cards were ok but the driver said no and then had to call the office to check on how much the trip would cost. The only redeeming quality was that the driver was pleasant. I will not call them again. read more

Late pick up. Cab so dirty I felt I needed a shower after.

The taxi that showed up to our hotel was disgusting inside! That should have been our first clue. Also, the driver didn't have a meter to start. We were going 10 minutes away, however he got lost for an additional 10 minutes so I started Google maps on my phone and realized that he had no clue where he was so I had to give him directions!! He then proceeded to charge us $25 for his mistake!!! read more

The taxi was late (I had to call the company), the driver talked on his handheld while driving, and he had no receipt cards to give me at the end of the ride. Very unprofessional and unreliable - especially if you are traveling for work or business and need to be punctual and get a receipt. Won't be using them again. read more

This company is reliable and the cab is very clean. The driver was punctual and courteous. I would recommend this taxi and I will definitely be using this company's service again. read more

Our flight was delayed and arrived at 1:30am at albany airport. We had to share the cab with two other passengers. Our home is less than 15 minutes from the airport but since we were the last to be dropped off it took longer. They charged full fair to all the parties and the driver did not help with the bags. When I tipped 15% he was upset, rude, demanded higher tip and said I could find my own way home next time. I would give minus rating if I could. read more

What an awful, dishonest and unethical company. The driver didn't know where he was going, the cab smelled like rotting cabbage and I was charged double the rate that I normally pay from another cab company. It would be better to walk or cancel your appointment than to use these lying, cheating petty thieves. read more

Terrible company that is completely unreliable. My mother had to take a flight to Florida for a funeral service which is already stressful enough and so she had the hotel front desk call to book a taxi for her very early flight. We listened as the woman at the front desk confirmed it with the dispatch. After dinner my mother called to confirm the booking once she was back at her hotel. She was assured the taxi would be on time and that yes it was booked. After she waited 15 mins past the pick up time at 4am and called dispatch several times with no answer on the other end she call me in a panic. I was about to go get her when I called another company, Capitaland Taxi. They were polite and were able to get a taxi to my mother in minutes. I will never ever call Capital City Taxi again, other than to continue to try to reach someone for some answer as to why they never answer their phone and to ask how they could screw over a customer like that. I have now called 3 times since early this am when they completely dropped the ball and still have not been able to reach anyone or get a call back. This company is the worst in Albany; and honestly if you book them, have a back up or be prepared to start walking since they will not arrive at all, nor will they answer the phone. I plan to tell every single person I know how completely horrible this taxi company is. Honestly, if I could I would have given them less than half a star. They do not deserve even one star for their terrible services. read more

Under no circumstances should you consider taking a ride from this company. The driver called me to tell me that he was on his way - could I tell him the address and directions to my location. Not being from NY, there was no way for me to tell him directions...isn't that what smartphones are for? Furthermore, I had asked him to pick me up at a specific high school. I googled the school and got the address for him. He showed up in an unmarked van that was filthy and obviously his personal vehicle. He couldn't produce any identification that would indicate that he was actually a cabby. After calling the company and having some difficulty understanding the guy on the other end of the phone, I decided not to get in his vehicle. I felt as if I had narrowly avoided being mugged, raped, or murdered. My advice, choose someone else. read more

I arrived at the Albany airport and couldn't find an uber so I called this company to take me to an auction location to pick up a vehicle I purchased that was only 3.5 miles away. As we were leaving the airport he was in the left hand lane and I explained to him that he can go straight and instead of going straight he turned to the left. He said he could get me to that location and my GPS said we could take another left to make it shorter but instead he took the long way around which turned it into a five and a half mile trip. It's not a big deal, except they charged me $30 to go what should have been three and a half miles. He gave me a quote of $27 in the car as we're parked at the drop off point which I thought was ridiculous but I didn't argue even though I probably should have. They took my credit card over the phone and told me it was $30 because there's a $3 fee. Overall, I'm not happy and this is why use Uber instead. read more

Thank goodness we found them! As a former NYC resident, taking cabs and car services can often be routine. Trying to do this in Albany is near impossible. My typical experiences have included rude dispatchers who always quote a different price than the driver actually quotes (the driver is higher, of course), cabs that show up late or never come, and my favorite - picking up four other people at the location and driving around Albany for an extra hour while others get dropped off first even though I live 10 minutes from the pickup spot AND THEN charging each person full price. This past weekend I found Capital City, I used them for pick up at the train station and then drop off on Sunday. They were prompt, courteous-no one else in the cab-all you can ask for in a taxi service. PLEASE Capital City don't get sucked into the awful standards of other taxi services, this is the capital of NYS, lots of visitors, you stand to make a lot of money, keep up the great service. , read more