Great selection. Great, knowledgeable staff. Great quality products…read more I'm a building professional and can't say enough good things. Particular shout-outs to Matt Armstrong, inside sales team and warehouse crew. Excellent, timely service every time!

I am new to Richmond and buying an old home. The service and advice here was so welcoming and…read moreinformative. I will be coming to Siewers for my crown molding. I will also return when I can create a new kitchen space.

Harbor freight has quality tools at really great prices...love shop in this store ...the staff seem…read moreto be very friendly ....don't miss out on the savings

Great service, selection, and terrific value. I have purchased several Bauer cordless electric…read moretolls and they are wonderful.

Always fun outing when we come here. Staff are helpful and knowledgeable and friendlyread more

The employees that are awful rude just pure assholes When…read moreyou ask them for help seems like it's too much for them to do

Professional and personal services. Knew what to do and did it right then…read more Coming back again.

David is amazing with lamp repair and always friendly. They have a nice selection of lamps at…read morereasonable prices. Also, family owned business. If you are looking for a lamp or need some repairs I recommend you try them.

I had a tough foyer light install - ten foot ceilings and an antique light that required an adapter…read moreto be made to get hung - and these guys did a quality install job quickly. Would have probably taken me an entire day to do myself. Would recommend Smartwire!

Buba and his crew put a 200 amp service in my garage and wired it for a car charger at a good price.read more

Here is ONE of my amazing Ace Hardware customer service experiences...I was at Home Depot to check…read moreon the price of a power tool I was planning to purchase. It was $89 at Home Depot. Since I didn't need it immediately I decided to price check around, Ace being my second stop. I spoke with the owner who helped me look for the item. Turns out, they didn't have/sell this (non-standard) item. Instead of saying, I'll order it or go somewhere else, he says, I have one at home, you can borrow it and return it when you are finished. This man doesn't know anything but my name but generously gave me one of his personal home items to use for my one time job. Thanks to ACE for saving me $89 and still allowing me to get my home project done. It truly is the friendly neighborhood store. On a side note, they have a great selection of home items, natural cleaning products, gifts, yeti coolers and adorable bird houses.

Kelly at the front is perfect. No notes: she's 5/5 with customer service…read more Terry in the key island? Not so much. Before I even interacted with him, there was a guy with no name tag on the other side of the counter in front of the register, so close I could have tapped his shoulder, who completely ignored me for several minutes. Eventually, Terry came around the corner and asked if I was being helped. I said no, I just need a duplicate key. I followed him to the other side of the island and gave him the house key I was having copied. No sooner had I handed him the key then he took a personal call on his cell phone. He was on his cell phone the entire time the key was being made. I was flabbergasted because given the white ponytail hanging out of his hat, I judged him well old enough to have customer service ingrained in him, but this old-head Terry showed less respect to me as the customer than the average 15 year-old employee I see bagging groceries. He slipped the new key into the bag and handed it to me with no break in his phone conversation. As I walked away, I decided to compare my key with the duplicate Terry had just made. The match was COMICALLY different. My biggest regret is that I didn't snap a picture of it for this review, but suffice to say there's no way the duplicate key would've opened the deadlock I need it for. That's actually very concerning because I'm relying on this duplicate to let me in to someone else's home to feed their cats while they're out of town. The wrong key would make it impossible to feed them. I went back to Terry and he was still on his personal phone call. Seeing me again, he wrapped up with "I love you" which confirms the nature of this call, and gave me the undivided attention that would have spared a revisit in the first place. I held the two keys together and told him I was skeptical the key he had just made would work. He took the keys in his hand, agreed and cut me a new key. When not on the phone, what do you know? he was able to make an identical duplicate. The key was just over five dollars, which feels like a fine value. The only reason I'm doing two stars not one is because Kelly was so great welcoming everyone in and checking out at the register.

Having my ceiling fans installed by Electric Solutions of Richmond was a pleasant experience. The…read moretwo fellows who installed my four fans were not only very professional, efficient and competent, but congenial. They worked in tandem with each having his own separate tasks, so the job was done quickly with precision. I appreciate the fact that laid down tarps under their work areas for the utmost protection to my home. They were easy to reach over the phone (someone was there to answer each time I called), as well as flexible when I added more installations to my original order. Needless to say, I highly recommend Electric Soultions of Richmond.

We needed our smoke detectors replaced. Paul quoted an estimate over the phone and was true to it…read moreupon completion of the job. Super nice guy with a can do attitude.

Pleasant hardware has very helpful Courteous staff. I've…read morebeen going to this hardware store for years.

This was my first visit to any Pleasant's Hardware branded store. I've been to Ace before. My…read morefirst time to this location. I live about a 1 hour round trip. Came there specifically to have a key duplicated. No one at the desk. No problem, I'll wait. Employee walks by and sees me standing there and was going to keep walking so I decided to ask her if she can help me. Immediately, not a great attitude. Did not catch her name but pretty sure her name tag had "manager" on it. She had that way of talking that just signals they are irritated to be helping you. So she doesn't have the needed blank (which I understand) and decides to try to make a "custom" key for me, which I appreciate. She hands it to me and says she thinks it will work but it's custom made. Ok, I get it. This is where my annoyance increases. I said I'd like a total of three duplicate keys. She refused to make the other two. She said there's no point in making them if I'm not sure if they are going to work. Sure there is....I live an hour away, I tell her, so I'd like to get the keys now. Nope, she refused again. So if the keys work, I'm all set. If they don't work, I'm out $6 to $8. Under her way, if the keys work, I am supposed to make another 1 hour round trip to have 2 more made? Why not just make them? She apologized for how far I lived away and said....there's no point in making them if I'm not sure they are going to work. I'm a bit stunned at this outright refusal to sell the customer what they are asking for. I guess the customer is not always right at this store. It was clear she just didn't want to spend 5 more minutes making two more keys. It was quite annoying. I do not plan to return to this store.