rental department is rude, unprofessional, and adds hidden fees to rack up extra money with no…read moreprior warning. I will never rent or buy from this store again and I recommend you don't either.

After waiting outside for curbside pickup for 30 minutes and 2 phones call to customer service…read moreasking them to bring my order outside...they forgot something in my order and i had to return the next day. when the lady brought my items out she did apologize and say the runner had called out, but during this pandemic where curbside is crucial for most people, and home improvement stores are extremely busy..why only have one runner??? makes no sense

I stopped by to return some acorn lugnuts (I guess that's what they are called) & exchange them for…read morea different size. When I got to the customer service desk, I wasn't greeted. Instead, I had to wait for 2 workers to finish their personal conversation. I mean, HELLO, I'm standing here. Anyway, I made the return and used self-service to checkout. There, I had the displeasure of having to listen to an older lady who worked there fuss about having to enforce "stupid" Lowes rules. She was that type of worker you'd hate to work with because she just sucks the fun out of the environment. Like, retire already. If you don't like your job, give it to someone else. After that experience, I have no plan of going back.

i made keys at the Minute Key kiosk (self serve). None of them worked and it doesn't issue a…read morereceipt. I have contacted Minute Key support at the hillman group several times. Each time I was disconnected and the refund was never made. I wouldn't suggest using their kiosk bcz it isn't reliable.

Pleasant hardware has very helpful Courteous staff. I've…read morebeen going to this hardware store for years.

This was my first visit to any Pleasant's Hardware branded store. I've been to Ace before. My…read morefirst time to this location. I live about a 1 hour round trip. Came there specifically to have a key duplicated. No one at the desk. No problem, I'll wait. Employee walks by and sees me standing there and was going to keep walking so I decided to ask her if she can help me. Immediately, not a great attitude. Did not catch her name but pretty sure her name tag had "manager" on it. She had that way of talking that just signals they are irritated to be helping you. So she doesn't have the needed blank (which I understand) and decides to try to make a "custom" key for me, which I appreciate. She hands it to me and says she thinks it will work but it's custom made. Ok, I get it. This is where my annoyance increases. I said I'd like a total of three duplicate keys. She refused to make the other two. She said there's no point in making them if I'm not sure if they are going to work. Sure there is....I live an hour away, I tell her, so I'd like to get the keys now. Nope, she refused again. So if the keys work, I'm all set. If they don't work, I'm out $6 to $8. Under her way, if the keys work, I am supposed to make another 1 hour round trip to have 2 more made? Why not just make them? She apologized for how far I lived away and said....there's no point in making them if I'm not sure they are going to work. I'm a bit stunned at this outright refusal to sell the customer what they are asking for. I guess the customer is not always right at this store. It was clear she just didn't want to spend 5 more minutes making two more keys. It was quite annoying. I do not plan to return to this store.

They load up every cart they have with online orders and only have 3-5 lumber carts available every…read moresingle time. Home depot at least has the carts available for its customers.

Do not buy from Lowe's! Purchased two ceiling fans online through Lowe's. The put the original…read morepurchase through and then broke the amount into three parts and billed again. If you look on their FAQ you'll see this is a common problem. Their response is oh don't worry it'll probably go away... it didn't!Charged for installation and then when they got here couldn't do that either. Huge waste of time!!