Nice but pricey! We got the speed queen commercial laundry machines that were commercial grade…read morequality. James was awesome with his sales and service expertise. This appliance store isn't like those big box stores where personal customer service is "dryer" than plain toast! Here you get primo customer care and support! So, the prices are worth the extra "change"! Next time we need to upgrade our kitchen or laundry appliances, this is the place to go!

This is the place to come for great prices. One-on-one care and personalized attention, and trusted…read moreadvice. I have purchased so many appliances from this place, to include some for my daughters. This is better than one of those big box stores (Low-s or Hom- D-pot). You might get appliances installed the next day, but you really can't trust the installation. The Appliance Place has certified employees who know how to install washers, dryers, refrigerators, stoves, and ovens. I have bought all of these, to include a garage fridge which works well in cold weather in the winter and in hot weather in the summer. I won't go anywhere else!

Used Acme recently for very nice wood stove for a contracted project. It was a great experience all…read morearound. From initial pricing to talking installation details/nuances, to the actual technicians who installed the unit, very easy and smooth process. Will hopefully work with them again.

Neil was awesome we came in to this place for some wood burning stove gaskets. He had a bunch of…read morerope gaskets for the stoves. Helped us out. Was very friendly and professional. We bought the 3 types of gaskets we needed. 2 rope gaskets for our window frame in our stove, (1 was for the vent area and 1 was for the glass that went inside of the frame) that was the 2 rope gaskets and then the 3rd one was for our Door hatch to the stove. So 3 total. I removed it from our stove to bring in the gaskets to match up what we needed. Neil said that definitely helped him figure out which ones we need. I'm glad I did cuz there was 3 different types needed for our stove. Thank you Neil. You are awesome.

rental department is rude, unprofessional, and adds hidden fees to rack up extra money with no…read moreprior warning. I will never rent or buy from this store again and I recommend you don't either.

After waiting outside for curbside pickup for 30 minutes and 2 phones call to customer service…read moreasking them to bring my order outside...they forgot something in my order and i had to return the next day. when the lady brought my items out she did apologize and say the runner had called out, but during this pandemic where curbside is crucial for most people, and home improvement stores are extremely busy..why only have one runner??? makes no sense

Caveat- have not used their services so cannot attest to quality of actual work. However, I have…read moresubmitted online forms, called multiple times during business hours over last 4 days to try and get a quote. I have not received any form of communication on their behalf. Even a "thanks for calling, we are busy" is a professional touch. Given the limited number of fireplace maintenance folks in town, hoping they reach out and remedy this and I can change my review.

I have two gas fireplaces that had difficulty lighting. I called Wooden Sun to service the two…read morefireplaces. Wooden Sun cleaned electrical junction switches, including wall switch and told me the fireplace was igniting consistently. Was told that further problems might indicate a failing valve...whatever that is. Wooden Sun told me the den fireplace was not generating sufficient millivoltage to light the burner. They cleaned this one too, but said the mill voltage was still low and would recommend replacing the pilot assembly as first step and to replace valve as suggested for living room fireplace. I agreed to replacing pilot light assemblies for both fireplaces. But was told they didn't have parts with them in their truck and would have to return. The service call fee was $165 and Wooden Sun advised me that second service call to bring parts they didn't have with them would be an additional $165 service call fee. I objected to paying for two service fees. I was to that pilot light assembly cost would be $400 each plus service fee of $165 plus labor. The afternoon of their service call both fireplaces stopped working and would not ignite after repeated attempts. I called Tiger Fuel after Wooden Sun would not return to correct their failure to perform and service for my two fireplaces. Tiger fuel replaced pilot light assemblies in both fireplaces for under $200 each, and the fireplaces have ignited consistently since without issue. I would not recommend Wooden Sun as a service repair for gas fireplaces.

This store is usually pretty good, but I was super disappointed today to see them watering the…read moreSTREET and not reaponding to fix their manual sprinkler after multiple people pointed it out. Clean water is not in unlimited supply! DO BETTER.

I came in here to return an item and get some lights for my artificial Christmas tree. I was helped…read moreby Mike and Christopher. They were both very nice and helpful but Christopher went above and beyond and help me find everything I was looking for. I didn't have the same luck at the one on hull st so I will only come here from now on.

i made keys at the Minute Key kiosk (self serve). None of them worked and it doesn't issue a…read morereceipt. I have contacted Minute Key support at the hillman group several times. Each time I was disconnected and the refund was never made. I wouldn't suggest using their kiosk bcz it isn't reliable.

They argued with me about finding out the status of my order even though the app show it should…read morehave been delivered , it hadn't been and one of their people told me that in the system it showed it wasn't going to be delivered today. Made an order to have Flooring delivered to have it installed and they were not able to deliver which occurs. however, they didn't contact me to tell me they couldn't do the delivery, I had to contact them and when I did I was told I needed to wait another hour so call back. I have to wait until it hasn't been delivered for another hour before they can talk to me about it not being delivered. Not clear on that one. No answers as to why they didn't call me to tell me they weren't delivering it. turns out they had it scheduled to go in a box truck and it needed to go on a flatbed, but again, they knew this at 7 o'clock this morning, and nobody called, nobody texted, nobody emailed. and then they argued with me about finding out where my order was even though their system showed that it wasn't being delivered today. now deciding whether or not I'm even going to go with this because after speaking with them, they said that the third party vendor doing the delivery will probably just put the pallet in the street in front of my house. Well, no, that's not going to work for me, I'm having chemo treatment on Wednesday so having them deliver it in a pallet and leave it on the street on Thursday isn't going to work. Don't know what I'll do yet, haven't decided. Just don't order delivery from them, purchase it and carry it home yourself only.

We had not run our Hot Springs Hot Tub in two years and it had gotten very dirty and needed some…read moredeep cleaning and "sprucing up" In discussing with Jacob at Pla-Mor he worked with me on what would be needed to get this back up and working. Their technicians showed up on scheduled and were very polite and professional and to the point. Within the time estimated they had everything cleaned and running and were even able to clean the existing filters that i had thought needed replacement. Great job within cost estimate and great to work with Thanks Jim J Mechanicsville

If I could give negative stars I would. We spent 8 thousand dollars, more money than we have to…read morespend, on a pool cover that was not installed properly. We have asked them numerous times to come fix their mistake and they have sent incapable people out to fix it"fix " it. They never fixed the problem and have simply let this further fall apart. I have a toddler. It is unsafe to have my child near this pool which is why we spent the money in the first place. Now they are not answering my requests that they fix this issue.