I had what I can't quite confidently call the worlds strangest doctors appointment with Dr V. It…read morewas my second visit to this pain management practice. I saw the nurse practitioner the first visit, who I did like. She ordered some x-rays. and was very empathetic. I was under the impression that this was a follow up with the doctor, who would proceed further with the course of action I had talked about (at length) in my hour visit the week prior. Boy was I wrong! This doctor entered the room early, while the nurse was still taking my vitals. He introduced his intern/ med student, by insulting her school in an awkward joke. Then he asked what I was "in there for today." He very obviously handn't even looked at my chart. But before I was able to answer fully, he launched into a loud aggravated tirade about how, "Obama ruined his ability to do his job by requiring evidence based medical treatment." He ended the lecture by staring at me and demanding that I agree with him. I tried to redirect by saying I agreed that insurance companies make it very difficult to get procedures and tests approved. Then after a short couple sentences related to the x-rays, he asked me "so where do you think your neuropathy comes from." I said, "I think it's a result of my lupus." He belly laughs," Oh you're one of the lucky whites with an autoimmune disorder." aren't you lucky! Then he started on a history lesson about the black plague in Europe, which explained why "Whites get auto immune illnesses more than THE Blacks." and How it actually comes from our superiority and adaptability through natural selection and the plague. Again he stars at me like some maniacal college professor and asks, "how did the plague travel from the east to the west? (pause) Go on! take a guess! try!" I said, "trade routs." "YES! good job!" then another few minutes of The blacks the whites and the asians.... a little cursing. Then he says," and why did whites travel so much? because we're more curious than the blacks. and because of this we're more prone to addiction. especially heroin. (looking me dead in the eye) Don't ever try heroin. Me, "ok." At this point I wanted to ask, "BUT are you on it now? Maybe they need to Pee test you." (They are very big on pee testing everyone.) He asks his intern to go see if they can find the MRI of my back. They couldn't find it. So it's another round about Obama and how "in the good old days he could just give me a shot in my back based on where the pain is in relation to his nerve chart, but now we need EVIDENCE based medicine. so there's nothing he can do today. But they'll try again to get the MRI, or maybe order a new one." and maybe they'll focus on my knee pain because that's easier, but we'll need an x-ray for that. and.... that's it. That's what my $40 copay and the hour drive to olympia got me today. I left just gobsmacked - what just happened? I'm still in disbelief. And he talked sooo fast! It was absolutely insane.

I took my wife there today and Dr Vogelgesang walked into the room and the first words out of his…read moremouth were comments about the scar on my wife's chest - from a wound vac from her 3-way bypass surgery 5 years ago. The conversation went south from there. He was rude disrespectful and no other way to put it he was a complete A__ Hole! We were both in shock as to how rude this clown was. When he heard that my wife did not like opioids, he then asked what she expected him to do for her? We have never been to a pain management center and did not know what to expect. It appears this Quack is only interested in pushing narcotics. My wife and I were in shock from the lack of professionalism from Dr Vogelgesang. Had the appointment lasted any longer this A__Hole would have been picking himself off the ground.

I am 34 years old and just starting my journey on hospice care. Despite a year-long and strict "no…read morehospital trips under any circumstances" came to Franciscan Hospice House because my pain was unmanageable, which I have previously gone to ER's to aid in getting some relief, but was the only met with indifferent, yet judgy doctors who labeled me as a drug seeker, and didn't care if there was anything wrong with me. Especially considering I have an issue where I metabolize medication too quickly, making it far less effective, and making me need higher doses of everything, which does not go over well in the ERs. I had to become used to the fact that if I were going to an ER visit or a hospitalization, I was going to end up going home in worse condition then when I had gotten there, pain-wise. I was told that this place would be different in hospice is different, but I still expected it when I came here a couple nights ago. I was met with absolutely nothing but the opposite of everything I just described. All this time, I've been wondering where all of the good-hearted people, who got into medicine to help others to heal their pain, judgement free, had gone, and I seem to have stumbled upon them right here at the Franciscan hospice House. I can't say enough how amazing each and every person who works here is, and I wish I could recognize it in a way where I'm able to give back some of what they've given me, but posting my truth on the on this internet website will just have to do. All my dozens of ER visits and hospitalizations I have experienced in my adult life, made me feel like I was doing something wrong when I needed and asked for some kind of pain control, to the point where I was ashamed to even ask. I unlearned that behavior here, and I don't know if I could have gone on without that changing. I found no nefarious actions, or questionable intentions in anything that is done here by any of the people who work here, it's just good people. I was unaware they still existed. It's like finding a freaking unicorn on a bit stunned and unsure of what to do next, but this seems like the right step. I almost don't want to make any sudden movements and in fear that it might spook them and everything will go back to the hellish ways that I'm used to. If you're considering getting their services, my only advice is stop waiting and just do it, because for me, nothing but good came out of it. Your life might seem like that too, but if anyone were to pull out some more good parts of life, it would be them, and it would be here (I'm actually still a patient here as of right meow

I usually do not write reviews, but this time is different. I'm in Hospice at Franciscan Heritage…read moreHospice house on Bridgeport in Tacoma I noticed the most Hospice comments come from survivors. I wanted to make this review while I'm still around. The staff here is by far the finest I've ever dealt with, the nurses are wonderful, compassionate and empathetic and understanding with a great sense of humor. The clinician is really good at what she does as always available. The chef David, comes in every day and prepares what I want the way I want it and the food is as good as I've ever had. All the staff, including the nursing assistance housekeeping, have all been great. I couldn't say more. The facility is the best that it could be (well beyond a 5 star rating)

I've worked in health care most of my life. I've never worked for a boss who cares more or tries…read moreharder to individualise the care of each client.

They really strive to be better than other agencies. They have staff that will take notes at Dr…read moreappts if I need and then relay the information to my family or sit down and explain it to me once I'm home so that I understand better. I have never had an agency provide that before.

I love this place from day one, that I started working for this company. I only received goodness…read moreand good vibes from everybody i got complements from everybody and meant a whole lot to me because they had recognized my job performance .The patience are wonderful. Yes there is a shortage of employees due to that People just either don't want to work or due too fear of Covid but that's why this company offers protection and covid testing twice a week. This company is vey precaution. if you like over time they will offer you the over time. You do have opportunity's to excel to move up. The nurses are really good to the patience, the patience are well taken care of. The hardest part of this Job was saying good bye do to that I had to move out of state. If you love to take care of patience and make a difference in somebody life then this is your calling. but if your in it for the money this isn't your job.

My wife was released to this facility from the hospital. Even with plenty of prior notice when we…read moregot to the facility they didn't have her new medication to stabilize her blood pressure. They also didn't have her anxiety medication and one of her Parkinsons medications. Their pharmacy is in Seattle and we are in Olympia and they didn't have other options. And she was very anxious from another patient that was staged in the hall and he was screaming and moaning for hours. We were very uncomfortable in our room that had no air conditioning or fan and one 8"x8" opening window for air. The staff was nice but did not seem to understand the medication and eating regime needed to care for Parkinsons patients. My wife is vegetarian and there were very few options to give adequate nutrition. After not seeing a Dr. all day I got to see the doctor in the evening and after going over my concerns he didn't say one word to me, turned away and started talking to his nurse so I felt very dismissed. The next day they still did't have the medications so I checked her out against medical advice even though I never got any advice from a doctor! I could go on but I would not recommend this facility!!

My husband is currently a patient of Dr. Ye's. Since his involvement in my husband's illness, Dr…read more Ye has been absolutely amazing. He is extremely intelligent and very knowledgeable about my husband's rare type of cancer. He always explains things in a way that can be understood by someone who is not in the medical profession. I would recommend Dr. Ye without reservation.

Dr Ye did not inform about side effect like fatigue and neuropathy till symptoms appeared…read more Billing is a joke. They didn't bill insurance for over 4 months, when they did bill, they did not indicate any monies I paid in cash directly to the office. Therefore my insurance company did not have accurate information regarding my out of pocket expenses I had paid. Never would I recommend this place!!!

1. The Urgent Care was complete, thorough and quick 2. the…read moreQuality of care was excellent ( accurate diagnosis and already I am feeling better (Kidney infection with appropriate meds). 3. the office staff was quick, professional and kind. 4. Everyone was very nice and knowledgeable 5. Very short wait time. Of course, I did pre-reserve online which all the Urgent Cates seem to be doing or booking appointments. I highly recommend this!

I had gone to another place that told me it would be an 2 hours. Saw this place and decided to try…read moreit. There was only one person in front of me and it was a Saturday. I went in there with a fever and it hurt to breath. I was taken right back and saw a really nice Dr. Was diagnosed and given antibiotics. Was very happy with the staff and care.

Company is a big corporation that doesn't care about people. Were hired to provide hospice care for…read moremy Uncle Mark the nurse was rude and annoyed to working during the holidays , didn't wear a mask during visits (it was Dec. 2022) , gave so much Haldol that Mark was hallucinating and aggravated for 12 hours. He was mentally sharp, articulate and ready to pass away , as he had three forms of cancer. The only thing he requested were his pain killers ( which he was never into , even after previous surgery's ) . The only one worth their salt , was the delivery driver. Who was compassion and helpful in explaining how the medical equipment works and dangers of oxygen tanks in confined areas. Do not use these people for hospice, choose a smaller local company. Stay safe and protect your loved ones and your self from unnecessary harm.

At first, it was a good experience, but as the nurses started visiting things got a little iffy as…read moreour almost 98 year-old grandfather was placed on hospice. He has aortic stenosis and dementia, after a nurse visit, we got a call from the social worker saying that we needed to change someone's behavior that is going through dementia and sometimes says things that are inappropriate. These nurses are supposed to be trained and should not take offense to things that are said and should be able to care for these individuals without forming an opinion or getting butt hurt. I ran two adult family homes, and I've worked with hospice numerous times and never in my life have I ever experienced such lack of empathy towards an individual who is at the end of life and who has dementia. We cannot change his behavior or ask him to do so because he doesn't remember, and if he was in his right mind, he would not be saying things that are inappropriate. These nurses should be able to take things with a grain of salt, do their job, care for individuals in need and not call the family to add more stress stress to situations. I'm in complete disbelief!! if these nurses cannot come in and do their jobs with care and compassion, then they need to find new careers that fit their needs and feelings. What a joke!! be careful before letting these people in your home or around your aging and dying parent

My husband was there for 10 days after a hospital stay. There are pros and cons…read more Pros Building is clean with no institutional smell. Staff is attentive and very pleasant PT and OT were very good and made sure they gave my husband the attention needed to regain his strength Cons Parking is horrible. I spoke to the Administrator about when I saw at least six staff members parking in front rather than around the back so there was no room for visitors, He was almost rude and pretty much stated it wasn't his problem. Food was less than stellar. They were supposed to take orders so you didn't have to eat the meal of the day, sometimes that happened and sometimes not. Way over salted but when my husband mentioned that he was told they didn't salt anything. Might want change who the food is sourced from. Beds were so uncomfortable according to my husband. Activities were not something most would want to participate in, It was better than some but there is still room for improvement and if the higher staff members don't see a problem then nothing changes

The only reason I am giving one star is because a zero or negative rating is not an option…read more My 94-year-old mother was admitted to Avamere Transitional Care of Puget Sound on a Saturday evening with casts on both arms extending from her fingers to above her elbows. Upon arrival, she was served a meal consisting of a hoagie roll with two very thin slices of turkey, a piece of Kraft cheese cut in half, cold fries, and fruit that was unrecognizable. This raised immediate concerns about basic care and nutrition. The goal of short term rehabilitation is to help patients regain strength, improve their health, and return home to their normal activities. Unfortunately, our experience was the opposite. My mother became weaker with each passing day. Given her condition, it should have been immediately clear that she required assistance with basic tasks. However, it took until the following day for staff to recognize that she was unable to feed herself. When assistance was requested for toileting, a CNA stated in front of me that my mother could use her diaper and would be cleaned later. This appeared to be standard practice, as she was frequently left in bed until the afternoon and not regularly assisted to the restroom. As a result, her hygiene declined significantly. A physical therapist later expressed concern about her condition, noting that at 3:30 PM she was still in bed and had not been properly cared for. Communication throughout her stay was extremely poor. There were constant staff changes, and no clear continuity of care. Nursing and physical therapy appeared to operate in separate systems with little coordination. Despite multiple requests, we were never able to speak with a physician at any point during her stay. During this time, my mother developed pneumonia. We have since moved her to another facility. Within the first 30 minutes of her arrival at Orchard Park, she received more care and attention than she did during the entire two weeks at Avamere. I fear for patients who do not have an advocate, as they may be left with little to no care. Overall, the level of care, communication, and coordination fell well below expectations.