This branch gives consistent great service hands down! I've been using this branch for years and…read morehave never had an issue! Once I wasn't happy that the drive through person wasn't helping the other tellers on a busy day and I said something, so they changed the policy and now they chip in to assist! I'm only sorry they won't stay open on Saturdays starting this month. Also that they removed foreign currency exchange. I suppose the banking industry isn't doing well in 2023.... I personally moved all my cash into high yield products elsewhere to earn 4.5% interest, something Wells Fargo cannot do right now unfortunately. For local banking they do a very good job at making a customer feel valued and taken care of. They have a great online platform and a great credit card deal!!

Covid strikes again, there's no walk in services here, only the outside ATM so if you need to get…read moreother cash besides $20 and $50 bills then this location won't be able to help you as they're temporarily closed as per the sign

Went to this location last night around 8:45pm. There is construction around so it was a bit hard…read moreto see at first as it's on the corner of the building. I found a lot of open parking on the side street once I turned right and just made a small two-minute walk to the ATM. It has two ATMs and is nicely lit for the night time.

TLDR: Felt like I was passed around between two employees with no consideration to my time. Did not…read moreaddress my issue at all, only focused on trying to sell me a portfolio. Received zero customer service at this branch. Complete waste of my time. Came here on my lunch break to request them to remove a $12 fee that was charged to my account. I was greeted by a lady at the front with the stand up desk. She took my license and card in order to look up my account and started asking me some questions to update my profile information and not addressing the fee at all. It looked like she was about to address the fee until there were two more people who came in behind me so I was told to take a seat and wait for someone who could help me. I was assigned to a Merrill Lynch/BOA advisor. So I go with the advisor to her office and tell her about the fee. She starts talking about building a portfolio with them and stuff like financial planning, investments and why I have xyz products with them, etc. until I tell her that I'm running out of time on my lunch break and would appreciate if we could address the fee. She says she can't do anything about the fee, only brought me in here to tell me how to avoid it. Um.. okay? Then why did we just spend the last 20 minutes talking about unrelated stuff? The advisor explains that only the manager can waive the fee which I understood. I stayed in her office while she went to ask the manager, only to come back and tell me that the manager said she had already addressed it. And that the manager was the first lady I talked to. WOW. What a complete waste of my time. To BOA: This is a great example of how to lose a longtime customer.

United Bank has been our bank for over 2 decades (before it was United). The teams are always…read moregreat. We now use the Backlick branch in Springfield. Ofelia is amazing at making things work for both our personal and business services. That is why we stay with a regional bank instead of the 'big boys'.

Lee Harrison - could use some customer service. Behind the desk bank bureaucrats will give…read moredifferent answer and "kick the can down the road" response. They will screen you out, and make you sit in their waiting room chairs, to say, "What can I do?" before inviting you to sit before their desk. Go elsewhere for personal service and business banking.

Terrible place. I am trying to send money to foreign country almost 4 weeks! I came back to this…read moreplace four times and always is something wrong. Banker Mr Panzo really don't know what he doing there. He is confused all the time and not helpful at all. Proximate my waiting time is 30min. He sent my money and did not fill at up application correctly. This people waisting my time !!! DO NOT GO HERE!

Staff has always been helpful and friendly but I'm at the point I don't feel safe using the ATM…read moreafter they close. I walk at night and see people just hanging out and partying. I'm assuming they allow bar goers to use their parking lot and it looks like the aftermath of a tailgate party. The trash and beer have been getting worse the last few weeks. This morning there is busted beer bottles in the lot. Just not a good look, Wells Fargo.

I want to recognize "Berhane"for the great Service she gave me at bank of america she was friendly…read moreprofessional and very helpful l appreciate her support and wanted the bank to know she did a great job!!

Good luck finding a parking space. I circled several times before one opened up. Guess it's typical…read morearound here but this lot is huge. There's no way they're bank customers. Staff is friendly and always helpful so that's a plus. Location is convenient.

It is a great place to do business. The employees (Sonia S. , Ada and the other Hermana) are not…read moreonly very knowledgeable and friendly but are like family. I drive all the way from DC to do my transactions at United Bank 2409 Columbia pike Arlington VA. It is worth the distance and traffic.

I came to this branch today in order to make a deposit. I'm a fan of the bank but this location…read moreisn't my favorite simply because they have no parking. Let me rephrase that they do have parking but it's not easy parking. Also when I came in today the air conditioner was turned off so it was definitely warmer than most if the other branches that I have been in. The service was great as usual and I am a fan of the bank generally. As a business owner I appreciate that they are a serious bank and that they take care of my deposits quickly. I've rarely experienced a wait here.

A New Yorker is rating. While we're traveling to Georgetown, we needed Chase bank. Luckily, we just…read morefound it! it's located pretty town area. Inside is pretty much spaces and comfortable to use the ATM. Envelopes were there. They close at 5pm Inc ATM so after 5pm, the door will be closed. (If you need, ATM badly, you'll need to go to Chase who also have an ATM at the Parking lot.)

Tetiana was very helpful in fixing my zelle problem! Super nice and helpful. Thank You…read more Hope I spelled your name properly.

We started off on the wrong foot, but we managed to get past it. I had a long & lovely meeting with…read moreCindy & the Manager of the branch (I forgot her name). Both were extremely professional & knowledgeable. Overall, a wonderful experience. (4.10.25)

Update! I wanted to open up a checking account and savings account in my own name as I was now…read moredivorced from my husband, who I had a joint account with. Simple enough, right? Well, Wells Fargo opened 4 accounts in my name! Apparently, this part of the scam where employees were given bonuses for signing up customers for products they didn't want. When I told WF this, they said to tear up the new checks with the stagecoach on them and use the other set -- but this was wrong. 12 checks bounced because WF closed that account and now am spending my time working with a not-efficient (that's the nice way to put it) staff at this branch to ensure I don't have to pay 12 sets of returned check fees on those checks. Stay away from Wells Fargo and, if you have problems they caused, don't try to get them resolved at this branch. Whew!

My wife and I established our business account at this branch and received less than attentive…read moresupport, especially in applying for a business line-of-credit from the designated officer there. I never received email replies or call backs but when I called the branch and was transferred to her line, she responded to me as if she'd never met me or wasn't familiar. And we have heard nothing regarding the line-of-credit. Thus far, we enjoy banking with Chase but will go to another branch to attend to our direct business needs.