Great experience at this Citibank branch…read more It recently opened in that huge new building right on Washington Circle. The Citibank is on 23rd Street. I went in here one Wednesday afternoon to do a quick ATM transaction. As soon as I walked in the door, I was GREETED (huh?! at a bank?!) by a kind woman who asked me if there was anything she could help me with. I said I just wanted to use the ATM and she recommended I just go to a teller instead. There was NO ONE in the bank at the time I was there, so I thought what the heck. The teller took my deposit quickly and very politely (I have to say he was one of the nicest tellers I've ever encountered). When he finished he asked me if there was anything else he could do for me. It then occurred to me that I'd been locked out of my Citi online account, so I asked if he could help me reset the password. He told me to wait one moment, and literally one moment later one of the financial specialists came over, greeted me by name, shook my hand, and led me back to his desk. I explained what the issue was and told him I was sort of embarrassed to be wasting his time with something I could probably do with a quick phone call. He said "It's no trouble at all -- that's what we're here for, sir." I LOVE THIS PLACE~!!!! I have a feeling that the special attention was more a function of no other customers being in the bank at the time and everyone was looking for stuff to do. But I have to say that this branch kind of blew me out of the water. I left very, very happy.

This branch is great. The staff is friendly and super helpful! Thanks for helping me with a loan!!!read more

I can hardly believe the reviews here from 6 and 9 years ago that mention incompetence. The…read morestudents are very knowledgeable, professional, and work pretty quickly to process transactions. The only issue I've had is being emailed a broken link, but upon calling them, they performed the process for me over the phone within seconds. Their banking app is also very innovative and most transactions can be done there. Also some competitive products offered. Overall great bank!

The loan officer that helped me today was extremely knowledgeable on the topic and helped modify…read morethe loan product in order to fit my needs. I always love the high energy of the employees, cheap loan rates, and free dumdums.

They charge fees on employee checking accounts. I closed…read morethis account. My other credit union is awesome. This place sucks.

Terrible service. The associates act like they do not want to interact with customers at all. The…read moreguy who sits at the front desk/podium actively searches for reasons and excuses to turn away customers. One would think that NFCU employees would want to talk to their customers and find ways to deepen their business relationships but no, why should bankers waste time on banking when they can text, chat, and waste time until they finish work. Through the atrocious service they provide, Navy Federal Credit Union makes it abundantly clear that customers do not matter. Indeed, they make customers feel like they are a nuisance.

Nothing beats their free Monday deal! Coffee is spectacular and the vibes are immaculate. This…read moreplace rocks! Their coffee is just bitter enough that it gives you that much needed afternoon perk-up. They even have an interesting sustainability trend where you can upgrade to a clay cup - very forward thinking!

Really cool place with plenty of seating! It gets pretty busy on the weekends. You also can't beat…read morethe buy one get one 50% off your second drink deal. This used to be my go to spot for coffee while shopping on M Street. However, the staff could use some customer service training because they've been consistently rude. If I ask you to confirm my order, it's not because I think you're incompetent. I just want to make sure you entered it correctly. Yet they have the audacity to ask for a tip despite the poor service.

I have been using this branch for many years, ever since it opened. It is small enough that when…read more you walk in the door you get a knowing smile; it is so nice to get a personalized experience when dealing with the local face of a huge institution. Of course, there is regular turnover at the teller windows, but then it only takes a couple of visits to establish a new personal relationship. I have also had occasion to inaugurate a couple of new accounts, and the service from the bankers has been consistently knowledgeable and efficient yet personable at the same time

The best customer service I've ever received, hands-down. I…read morehad so many ongoing issues with the bank as a whole (higher-ups fault, not a particular branch), to the point that it was called "the worst Wells Fargo experience...ever." No one was able to help me until I met the wonderful people at this location--huge shoutout to Zhara and Chance, who not only fixed the entire situation, but made me feel valued as a customer the entire time.

This Bank has the "Worst" Customer Service in Terms of "Staff"-…read more Theres Always a Line and they always, Always, take FOREVER- short Staffed and a waste of time, and I came to get "Quarters" 3 separate times, and Now they're Predictable. Not only that, the Front door doesn't open all the Way, and it takes ALL of your Body Weight to Open the front door to get into the ATM! In hopes they Wipe them down with Sanitizer! They're "Predictable!"

It's kind of creepy how much I love TD Bank - maybe it's Kelly Ripa being their spokesperson; maybe…read moreit's because my favorite color green is their branding; or maybe it's because I'm the craigslist killer. This branch is brand new, the staff is friendly, there's a free penny arcade to collect your change, they can issue new debit cards within minutes, and they even have dog treats for your four legged friends. Woof! There's something about extended hours, being open seven days a week, and service with a smile that makes banking so much easier. Oh and they have plenty of free pens and lollipops if you're a hoarder.

I honestly look forward to banking with the trusted source like Eagle Bank. I've honestly had a lot…read moreof trouble with banking before now, but I honestly trust Eagle Bank.

Possible loan to cover my rent. Realistic consideration for…read moreloan options. Honest evaluation.

It took me years of being an employee at the VA hospital before I qualified to become a member. I…read morewas rejected at least twice. They finally let me become a member and I was approved for a car loan there. I decided to go elsewhere. I do have a checking, savings and money market account there.

Absolute disaster and completely incompetent. The aforementioned duplicate of my equity line that…read morewas supposedly fixed 3 years ago delayed the closing of my house sale by 5 days and almost caused the buyers to back out. They refused to make any concessions or even admit they had made a mistake. I have sent messages to their Board of Directors and audit committee and have still received no response two months later. They also accidentally sent another members account information to my title company which they refuse to own up to. They are incompetent and liars. If you value your money and your privacy, DO NOT USE THEM.

If you wanna see the colour of your pee, just "PNC" (pee and see)…read more This is actually one of the most beautiful and sexy banks in the United States, which is a shame because banks are just not sexy. But it's such a beautiful old building and it's hard not to describe it as sexy. Right in the heart of Georgetown - almost impossible to get to by car if you want to actually bank here. If you're walking around Georgetown then it's a great location for an ATM despite the fees unless you bank here. And how pretty is this building?

Was popping in to see if the bank operates, not to rob it i promise but just wanted to share a…read morephoto. I thought the design was incredible