My brother-in-law turned us onto this bank and they have been amazing. Whatever you need they're…read morealways up to the challenge. Best bank I've ever had. They are friendly and they make you feel welcome. Once you've been in there a few times, they know you by name. The big banks compete!

Excellent bank for everting that life throws at you. Whether it's a loan application, a simple…read moresavings account or planning for the future these guys are here to help. I've banked at some large banks but I really refer them to other main stream banks. I wanted to have some options for saving money for the future and they answered all my questions and much more. The service was top notch and they were so polite and professional. The bank was very clean and proper looking, exactly what I'd want in a bank. Truly great!!

This is my first small bank experience and I must say I was quite impressed. This summer I went on…read morea research expedition to find the perfect high yield checking account. This is the one for me! Here's the checking account breakdown as of December 2014. I receive 4.11% interest of checking account balances below $15,000 provided I have a direct deposit OR ACH transfer, enroll in estatements, and have 15 debit card transactions in a statement cycle (starts over the second Wednesday of every month). What a deal! This bank has one of the highest interest rates you can find on one of the highest balance maximums. The downside is that you have to make a branch visit to open the account. They additionally offer a high yield savings account that the previous account qualifies you for with a 1.51% interest rate. So this answers what I was doing here. Now, what about the bank itself? It's FDIC insured. Upon my entrance, I got a warm welcome from the branch manager and did the account opening portion with a very nice woman named Cynthia. One thing that impressed me was how the employees treat each other. They definitely have a family type attitude towards each other and their customers. They tend to do things like put lunch on the grill out back :-). They were very polite and offered me beverages while I waited for the account opening to finish. The building is very large with an ATM and a drive thru option to speak with an actual banker if you have a preference for what type of bills you want. The drive thru is even open on Saturdays. The interiors are a little rustic. The place definitely has the look and feel of an old school bank. It has high desks for the tellers. I think they look pretty regal because they are dark wood instead of a cheap counter top that you find at most national banks. Oh, and the clean bathrooms are a plus! If you're and out of stater like me, you'll love their online banking options. You can do everything except the account opening online. There is free electronic bill pay (mailed checks and ETF). Check books cost around $18.

I was going around to different banks trying to exchange some new bills for some old style bills in…read moregood condition for collection purposes because they're getting harder and harder to locate. After Capital One and Chase all I needed were two old style fives in exchange for my two new style fives. So I figured I'd give this bank a go. After I went inside and up to the teller I explained what I was doing and pulled out my new fives and the teller quickly found two old style fives. I figured all was good then she asked for my account number. What? She said I have to have an account there. I was like I have to have an account just to exchange two five dollar bills? Are you freaking kidding me? I didn't at Capital One or Chase and they were more than happy to help me. So she quickly took her fives and put them back in her drawer and said she couldn't help me. You know, Gibsland, if you want more customers to sign up at your bank you have a lot to learn about customer service. The teller could have easily exchanged the bills and then asked if I would like to open an account there if I didn't have one and that would have been good customer service because customer service 101 states that you never let a customer leave mad. I know. I've been in customer service for decades. Instead she put her bills back in her drawer so fast like she thought I was going to grab them and run and told me she can't help me which left me angry and guarantees that I and no one I know will ever open an account there. Well done. You failed at something that couldn't have been more simple.

Carter FCU minden is a joke!! why would you have a bank open if you don't even employ a loan…read moreofficer?? first off I have been a part of this credit union for well over 20/25 years. ok in April I went to Carter in Minden because I was planning on buying a car in June so I stopped by and I went in one of their little offices with this lady to find out what I needed or if I needed to do anything special to buy this car. they pulled up my account and said nope it won't be an issue everything looks good. ok FF to June and I go back to the exact same bank but this time they tell me that they don't have any loan officers at the bank. so they lied to me!! just like today they told me I could go to another location but why didn't they say this 6 weeks ago when I came in to find out what I needed oh no that would make to much sense. im really thinking about leaving Carter all together since its pretty obvious that they tell you what they have to to get you back out the door. that was twice but today I took off work to take care of this so now I lost a whole day of work because Carter lied to me. then they told me I had to wait for a loan officer to call me but come to find out if they would have told me that I could have drove 20 miles down the road to get it done in bossier city but nope they didn't tell me that either. so just be careful who or what you believe from Carter FCU!!!

I think they are a Fantastic facility We need more. It helps when your account is out of town so I…read moresay thank you.

Megan did an amazing job of helping me make a new savings account and was very nice to me the whole…read moretime. This place is awesome. Thank you Megan!

Service was fast! Friendly staff! Quick Approval and cash bonuses for referring my friends! 5Stars!read more

The staff was very polite. Branch manager Derek Ward really worked with me. I am very grateful for…read morethere help. The loan put me back on my financial goal

Worked with Ronisha Johnson and her regional manager Stephanie Johnson. I came here due to them…read moremailing out a flyer. I did a consultation loan to put all my bills into one payment. These ladies were very nice, funny, and professional. They got me the best possible loan that they could and it works for me. They were very knowledgeable and helpful with the loan process. They also offer more than consultation loans. Ms. Johnson started that there are several other loans that they offer. Next time you're thinking of a loan give these ladies a try.

Quick and Easy. The young lady Mrs. Toshiba has very good customer service and answered my…read morequestions quickly and efficiently.

I went in to get the information on applying for a new loan. A lady named Toshiba was the most…read morehelpful associate and answered all questions I had. Very professional but also very friendly!