Come to this location only if you have plenty of extra time. You will usually be waiting 10-15 min…read morejust to make if to the counter. Even when there are 3 people behind the counter 2 are busy doing something else leaving the customers to wait on line for the one that is taking clients.

Td bank 1 hour for a replacement card. 3 workers , long lines. Horrible customer service.. No Td…read morebank in far rockaway.

I had to open a saving account today. (I already had a checking account at this bank). I called…read morethe bank and told them what I wanted. They said I had to come in. From the time I entered the bank to the time I left was about 2 minutes, which included the time for the teller to transfer funds from the checking to savings! Amazing service and nice, friendly employees who know what they are doing. The last time I opened a bank account at a different bank it took about 45 minutes, even though I had a few other accounts at that bank also.

This place has the worst customer service and they always have a line!! The service is always…read moreslow!! There is 3 tellers not serving customers and there is a line!! I just understand why people come to work only not to work !! This bank annoys me and others standing online complaining!!! Three tellers standing behind the counter doing God knows what!! They have to better in providing the most convenient help possible!!!

Just went inside to get my debit card. I had my ID on me which is necessary to get your debit card…read more Apparently there is a "new verification" system. Where your information goes through this 3rd party. Naturally, I had a few questions but Rhonda who was helping me didn't want to answer my questions. She also gave me attitude when I wanted to delve into this new verification system because it is hindering me from achieving my debit card. However I was never notified about this new update. She didn't want to share any information she had. Her customer service skills are terrible. If you get Rhonda, do not go to her because she was horrible and she will not be helpful towards you.

The customer service is great at this branch however the atm machine's are rented outside of…read moreChase's control and are constantly not working.

Excellent customer service at this branch. I was welcomed warmly and service is promptread more

Although I've had problems with Wells Fargo Home Mortgage in the past. This review is about my…read moreexperience with banking at the branch in Hewlett, NY. The staff and service at this location is excellent. They are very organized and familiar with all types of transactions. At other banks it takes forever to find someone who knows how to handle an uncommon transaction. The drive-thru and ATM lines are long due to the branch being open only to essential by appointment visits. The drive-thru ATM has been out of cash for weeks now. Visiting the bank branch is manageable now. They have several security guards outside helping to facilitate the traffic flow and to take non-cash transactions from you to avoid waiting in line. I had to have an in person appointment and the banker was very efficient and fast. She had my transaction completed fast and correctly. She was very knowledgeable and was familiar with the forms which had to be filled out. She also opened an additional account for my business quickly. She was familiar with all the paperwork needed and made the process seamless.

Worst branch ever gone to. Service is soooooo slow even if…read morethere are only 2 other people on line. As far as the drive through. Pack a meal you will be there an even longer time. One star bc customer service is good.

Years ago, I opened an account at Bank of America's branch in Hewlett, NY. I haven't used it much,…read morebut the account was still there--or so I thought. After months of not getting any statements at all, I got a statement in the mail noting the account had been closed. Not only that, it was closed with a negative balance of about $28 dollars. Why? Because month after month after month, the bank had been deducting a fee I didn't even know they were charging me. When I called BOA's 800 number a few days after receiving the statement, they said nothing could be done because fees are fees and it was so many weeks after the account had been closed. (Then why did it take two months for me to receive a statement???) So I figured, no harm in visiting the local branch in a last-ditch effort to get back some of the money that was quietly, in a corporate way, stolen from me. One of the tellers was friendly and tried to be helpful but basically just updated a lot of old information on my now-closed account (which took about 15 minutes). Then, since I was in a hurry to get to work, she got a supervisor to look at the account. She answered my question super-quick: there's nothing we can do because the account was closed too long ago. I should have visited sooner. Well, perhaps I would have, if BOA had sent me a statement in time! The upshot it: Laurel and Hardy wasted 20 minutes of my life to tell me nothing, update information on an account that doesn't exist, and with crocodile smiles tell me, "you have a good day!" Blood boiling, I replied, "You don't," and left. Score another for the banksters.

I left Bank of America sometime last year, the only reason I chose to leave them was simply because…read moreI no longer wanted to use a corporate big bank. When I lived here I woke up one morning on one of my days off from work, my little brother had slept over my apartment. He was 17 and didn't have a checking account yet, so I took him with me to Bank of America to get a checking account. When he was getting his account I decided to open one too and leave TD bank. I didn't even have a license at the time and the closest TD bank was a 2 mile bike ride from my apartment so I decided to use Bank of America because I could walk to them. They also had more ATMs and more locations. Our bank clerk Valerie was so helpful to my brother and I. She was even more helpful when I had broken up with my ex-boyfriend. He had access to my checking account, since we were broken up I no longer wanted him to be able to use my account. Valerie helped me change the account to a new number, and she gave me a new debit card with my photo on it so only I could use it. I was also a victim of identity theft. I didn't have too much money that was able to be taken from my account but they refunded me the lost money right away. They also did some security checks when they thought some charges that were made in NYC weren't from me even though they were.

Chase bank in general is the worst bank to do business with, they definitely are not people…read morefriendly, I called this institution 2 times to plead my case and they just didn't want to hear it, ok my account was overdrawn but there was like 6 charges of $34.00 on a $6.00 item a $12.75 , etc. so a total of $63.00 overdrawn I was charged $204.00 . They suck ! I'm not saying I was innocent here but they could of cut me a break . I really never had any issues with Citi bank . Chase couldn't care less about their customers.

I love this Chase branch. The Sunday hours are super convenient, as is the location next to a large…read moregrocery store. As an fyi, the Chase Freedom card is an awesome cash back credit card that I use all the time. Use the referral link below to activate a $200 cash back offer. Earn $200 cash back with any participating Chase Freedom credit card. I can be rewarded, learn more. (Copy and paste onto a new browser window.) https://www.referyourchasecard.com/2f/QNG63TN63M Use the referral link below to get $200 cash back on a Chase checking account and $150 cash back on a Chase savings account (copy and paste onto a new browser window): https://accounts.chase.com/raf/share/1057671879

EDIT: was reached out to by Michelle P. from the branch who was very helpful and reassuring that…read moregoing forward, these issues will be resolved. She took her time looking into our cards to ensure there was no issue and everything seems to be fine. She provided further action to report in case we have trouble at the ATM again. I feel the efforts were genuine and I hopefully will have no further issues. ATM has never worked anytime I've gone here. Went in branch to send a wire transfer after making an appt with customer service over the phone. I walk in at scheduled time, there is one teller at desk who would have helped 2 people online before me but that's not what I needed. There were girls chit chatting in the back about vacation! Anyway; the personal banker who had his face dug "in ppw" I started to inch over and he finally says after 6 mins you can come over here. We did the wire - IT WAS SENT WRONG. So not only did I waste my whole lunch break coming here, I now had to waste the rest of my afternoon calling and holding for wire dept. I changed my phone number early Feb and he let my husband and I know that once we complete it with him - we will be able to do them ourselves online. Nope. We have to wait 90 to do that transaction which is also extremely inconvenient since I wire once a week if not more now into my stock trade acct. Deposited my retirement fund check which is guaranteed funds into checking and wanted to do a wire and I was refused. First had to wait 2 days to "clear." Fine. I call back after 2 days and they now state I have to wait 7 ADDITIONAL days because that's security they have in place???? What? So I said can I go to the bank and withdrawal cash or make a cashiers check? The answer was yes. I asked the rep to explain to me what the difference was, she couldn't. Supervisors are abs useless as well lol. Once my tax return hits my acct, good riddance! Very disappointed since this is a bank at work acct and the guy who helped me open was fantastic.

Ever since they have changed over from Bethpage and lost their original staff in Lynbrook, the…read morecustomer service has been less than zero. They have an excuse for everything and continuous misinformation. If I listened to them, I would've incurred penalties and charges. The manager is ineffective and dismissive.