BS +++ What can I…read moresay by any bank institution? If you don't have the cash then  you'll be treated by a nice teller or a relationship banker like you were a transaction.  This has been my experience as well as my wife.  However, today was the first time ever we set food inside a Bank Of America branch.  We were greeted by a friendly and beautiful smile from Savika Hosein (who I assume is the branch manager) and then appointed to Mackenley "Mack Attack" Gourdet.  Our reason for our visit was to find info on the POD process once a relative has passed.  We have been going through a tough time dealing with my wife's father's death and Mack was very  sympathetic and so was Ms Savika.  They were kind and very informative during the whole process.  Mack provided clear instructions on how to execute a letter of instruction as well as help us open a savings account in under 1hr.  He was very professional and made the process painless.  I am not sure why but this place feels like home.  They care about each individual and they just met us and yet we felt like our money was safe.  I don't give high ratings or recommendations on banks often but to all who read this.  If you ever need a place to keep your money safe and you can find many locations with ample parking.  I highly recommend Bank of America.  But if you want the amazing customer centric experience we just had please visit: Bank Of America 1431 Hempstead Tpke Elmont, NY 11003 Ask for Mack Gourdet and tell him Mick or Rachelle recommended you.  See my photos for info.  Thank you for all your help during this tough time for my family. Boomsauce Scale: BW - basura (trash) BS - basic (come on! Try harder) BS + - better (Yo! That's better) BS ++ - best (alright! Alright! Alrightttt!) BS +++ - Amazing location! now that's boomsauce!

I really wish someone would investigate what is going on at this bank. I opened an account in…read moreJanuary, and they held my account for 14 days before I could use it. This lead to $96 in late fees. I'm mad but I can use it. I try to use my brand new debit card at the grocery store but it won't work. Seems after I set my pin BoA decided it was not me and locked me out and changed my password which could not be taken care of over the phone. So I had to leave everything and go to this branch. An hour of waiting and changing my password I'm now back at the store again shopping for a second time. Back to the cashier, card still not working. I'm on line and on the phone with this piece of sh1t bank who tells me the lockout lasts for 24 hours and there is no override. I move on, a week later my card chip malfunctions 8-10 times in a week 5-10 minutee each time to get a manager of the store to type in my # by hand. But the final straw was, I electronically sent money from one account to this BoA account and they excepted it held it for two days then sent it back charging me $39. I checked with my TD account and they said it was fine no answer why BoA sent it back. Back to BoA they won't refund the charge even though they said it was their fault. Now in returning the deposit my balance withcthe charge went negative and they charged me another fee. All their fault. I'm now trying to transfer the money with this branches blessing and hopes they'll except my dirty money coming from TD without raping me for another $78 BS in charges. Over all meaning taking into account every Bank of America they have a rating of 1 and 1 half stars by people who have or had accounts. In the banking business it's ratings are even lower. AVOID THIS AND ALL BANK OF AMERICA'S EVERYWHERE AND TELL YOUR FRIENDS THE SAME. Want proof? Just go down there anytime of the day and just listen to all the complaining the customers are making while they spend all their time there getting nothing done. One last point their ATM machines have been out of money or just out of order 4 times in a week and that is after they were out 3 times the week before. AVOID,AVOID,AVOID!!!!! Once I get my money I'll be gone as fast as possible.

Monday morning and it was so nice to see a smile and a friendly face to greet me. I believe her…read morename is Representative Georgy Bonnaire. She sat me at her desk and help me with my dilemma. She walked me right through it, quick to the point and I was out of there. Very professional, an asset to the company.

Mr. David Louis - Member Service Representative at the "Elmont Branch" was very patient, very…read morehelpful and very kind, 3 things that are very lacking in customer services these days. I understand he is new at the position but yet he had the basic skill's to get what I needed done and follow up with me. Thank You.

I had a really positive experience at Chase today. I was out taking a walk with my granddaughters…read morewhen my oldest granddaughter realized she had lost access to her online account. We decided to stop into the branch to see if someone could help. From the moment we walked in, everyone greeted us warmly and made us feel welcome. One of the tellers in particular went above and beyond to assist my granddaughter. They were patient, kind, and took the time to make sure her account was properly logged in and working again before we left. It meant a lot that they treated her with such care and made sure she understood everything. Excellent customer service and a great example of how helpful a bank branch can be. Thank you to the team for making what could have been a stressful moment quick and easy!

Always have had good expeiences with them, loan and general banking accounts. I have no complaints.read more

Worst chase branch ever Literally always packed in here and…read morethere machines are never working and are very slow to work they only have two machines their drive thru hasn't been open in over weeks It's just an inconvenience to come here

This Haitian account man that been working there forever was making fun of us. My sister just…read morewanted to open a bank account. This unacceptable and unprofessional! Disgusting Is that how you train your employees To treat customers

I usually come here but they always take long as hell. I was waiting for a good 20 minutes just for…read morethem to attend people who came after me...

What a fn disaster this branch is. After speaking with the teller who was at best poorly trained,…read morehe referred me to the customer service desks. There I sat for almost 15 minutes without being helped. The branch was empty of customers and it was 10am. No excuse for this lack of care for customers.

This place has the worst customer service and they always have a line!! The service is always…read moreslow!! There is 3 tellers not serving customers and there is a line!! I just understand why people come to work only not to work !! This bank annoys me and others standing online complaining!!! Three tellers standing behind the counter doing God knows what!! They have to better in providing the most convenient help possible!!!

Just went inside to get my debit card. I had my ID on me which is necessary to get your debit card…read more Apparently there is a "new verification" system. Where your information goes through this 3rd party. Naturally, I had a few questions but Rhonda who was helping me didn't want to answer my questions. She also gave me attitude when I wanted to delve into this new verification system because it is hindering me from achieving my debit card. However I was never notified about this new update. She didn't want to share any information she had. Her customer service skills are terrible. If you get Rhonda, do not go to her because she was horrible and she will not be helpful towards you.

Have been banking here since location on merrick rd closed ..very friendly ,polite service ..they…read morego above and beyond ..

Older Spanish women she is Branch manager , she is extremely unprofessional. Horrible attitude ,…read morelack of respect when speaking to others.

Jacob had great customer service. There were no lines when I arrived. Great experience. Bank was…read moreclean.

I went to this branch's ATM to deposit a check when the branch was closed. The ATM said the check…read moreneeded my review but the review screen showed the correct amount to I pressed "accept check". The ATM didn't respond so I pressed it again with no response. It returned my check and card so I went to the branch's other ATM at the drive thru lane. Same thing. It said my check needed my review but the review screen had the correct amount. Pressing the accept check button did nothing. The check was a check from another bank so there should be no problem processing it. Now I have to go back to the branch during business hours. Thanks a lot.