This capital one is nicely tucked away in the elmwood business district. Convenient drive thru, friendly tellers & fast/prompt service. I've visited this branch several times and the atmosphere has been the same... friendly, professional & prompt. read more

Capital One Bank - Banks & Credit Unions Near Me - Metairie, Louisiana

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I was a Capital One customer a few years ago and never had any negative experiences. I recently decided that I want to open a 360 savings account. I signed in on the machine that told me I'd be texted when I'm up. It's now more than an hour later and...crickets. The people working there walked around my wife and me like we were furniture. We were never acknowledged in the 30 + minutes we sat inside the waiting area; never told whether it'd only be a few minutes or it'd be a couple of hours before we'd get seen. Nothing! I am now sitting at my house writing this review and STILL waiting on that text. Needless to say, I'm not holding my breath for it. To whomever is "managing" this branch, please consider doing some customer service training. I'm not angry. I'm just really confused as to how this branch stays in business with the attitudes of those who are supposed to be providing customer service. I will now try another branch. If that doesn't work, I'm sure there's another bank that would love to have my business. Thanks for your time. read more

Do not deposit cash in these ATM machines!! ATM was not properly serviced and took my money earlier this week. Deposit still has not posted! Oh and nobody cares!!! read more

So i came into this branch this past tuesday to cash a cashiers check. i wanted to cash this check, pay my negative 5 dollar balance and get on with my day. She had to announce to the whole bank that my checking account is restrictive therefore she cant cash it. She advised me to deposit it onto my saving and that the next buisness day this check and its funds will be available. While pretty annoyed at this bank teller condesending towards me i took her advice believing my funds will be ready next buisness day. It saved me the trip to some loud ass choatic walmart to cash it. Once deposited she then tells me the funds wont be available for a whole week. She messed my whole week up because she simply couldnt give me back my check its gonna take over a week. cant express how angry at this lady i felt...and all she can say is ..sorry????? She was a white older lady with fake blond short hair. She did nothing ot fix the situation on any level..HORRIBLE SERVICE!!! read more

30 mins to do two small transactions. I'm not sure why this location is so slow. I don't think they know what they are doing. read more

Nae needs serious retraining. All I wanted was a check book re-order. For some reason, we are unable to accomplish this simple talk online. Yet Nae insisted I was wrong the first time I came in today. So I went home, tried to order online, took a photo of the computer screen and went back into this branch. This time Nae tried to rewrite history and say that she has asked for my drivers license to handle it the first time. This could not be further from the truth. The first time in she was grumpy, rude and dismissive. This is unacceptable customer service for anyone. We have two accounts with Capital One - both for over 10 years. Never experienced this kind of attitude by any employee. read more

I came into this branch a few days ago and was helped by Wyako Lindsey. She went above and beyond to help me and made absolute sure my problem was taken care of. Her customer service was top tier which is very rare these days. I was super pleased and thankful. read more

I have been a capital one commercial customer for over 15 yrs. I go through the drive through every morning due to being 5 months pregnant and tired or lazy call it what you want. The convenience is there use it right. Well this morning I had to break my 5 month morning cycle due to the lazy drive through lady. I literally put my money in the box. And before even looking at it she said you have to go inside this is too much. Yes it looked like it since it was $500 in ones. I might have understood if they were busy but literally no one was in line. No one behind me no one in other lanes. I call this lazy and rude. Maybe this is a new policy I will be going to my main branch to talk about. Sorry I used the branch close to home and not the branch I usually go to. I see now why your branch ratings are so low. read more

The service inside the bank is about average with any other local bank. But if you are looking for convenient operational ATMs, this is not your place. This is the closest bank to me, and the drive through machine is not functioning over half the time I go there and the walk up machine is not working about 20% of the time. I've been here about 10 years and it's always been like that. With that said, if you are looking for a bank, and the atm's are important, you might want to consider another bank. read more

The Branch location is nothing short of RACIST. My husband was denied funds from his own account, and held in the bank for over an hour, while being told a "code" is needed to release funds. After 1.5 hours of back and forth the teller Susie finally stated she just wasn't comfortable releasing funds , as she could not understand how he had this amount of money in his account. Susie was than joined by Erica who said she was sure the funds were not legit, as she couldn't believe he would have more funds in his account than she did. Sue than told my husband he could use a atm to retrieve money, however make sure not to use the atm in the branch, as they were down. Meanwhile other customers were withdrawing money from these "down" atm's. Erica than told my husband to go the CVS up the street and use the atm there... Unprofessionalism is a complete UNDERSTATEMENT read more

This location has been having issues when making deposits into the ATM machines. Made a deposit of $300 today and it returned a receipt saying there was a error and that the money will be returned. Waited a decent amount of time and no funds were returned. The employees at the bank said that they have nothing to do with the ATM machines and told us to call 18662535006 and then was told to call 18665369023, After about 45-60 minutes on the phone finally was able to report the issue and was told I had to wait 10 days for it to be investigated. read more