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    Capital Point Insurance

    5.0 (2 reviews)
    Open 9:00 am - 5:00 pm

    Services - Capital Point Insurance

    Life insurance

    Pets

    Homeowner or property

    1 More Service

    Vehicle

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    15 years ago

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    Capitol Benefits

    Capitol Benefits

    (12 reviews)

    Capitol Benefits is an "old style" business... you know... good customer service, fast turn-around…read moreon issues, you get to know their people by name, etc. For years I was forking over money to our Nationwide agent, having emails ignored and just a "call the 800" number attitude. I found CB through here (Yelp) about 2 years ago and have been with them since. The hard data: Prior to the switch I was paying about 3500/yr, and with CB's help, this has now dropped to about 2500/yr, with nearly identical policies and much better service. The nitty gritty: when I first contacted them, I connected with Alan Putterman. He began by asking for a copy of our existing policy documents. He then took a few days to review them, and then had a list of options back for me ranging from near-match, to high-end, to economy. My initial reaction was reverse-sticker shock LOL... He assured me that the plans were as good as what I was looking for and I'd be fully covered. Of the 4 separate policies he put together for us, 2 of the 4 have had claims since inception and the claims went off without a hitch. I've needed CB's help a few times over the past two years, and they tackle issues very quickly and amicably. All in all, its nice keeping that extra $100 every month in my pocket thanks to CB... and its cool to have these folks on the ball and in my corner.

    Wanda is the best person ever. She was kind and took care of my business needs and personal…read more Highly recommend this organization to my friends and family.

    AAA Herndon- Insurance/Membership Only

    AAA Herndon- Insurance/Membership Only

    (3 reviews)

    The agent is super knowledgeable and cares both about price and coverage. She told me in-depth…read morefeatures and details about how the premium amount is calculated. I didn't know how a few more dollars a month provides so much more coverage. For example, I got in an accident a couple months ago, and since I purchased accident-forgiveness for a few more dollars a month, my premium didn't go up, even at renewal. This saved me a bundle! SW Insurance can issue policies by multiple insurance producers and with their price-comparison tools, major insurance providers like Progressive, Alfa, Grange, State Auto, and Liberty Mutual are competing to have me as their customer. This is how I know I'm getting the best price without compromising adequate coverage. I wholeheartedly recommend this agency, they are for the customer. Lastly, they're availability is second to none. In my fast-paced busy lifestyle I don't have time to be on hold, or make a call, that's why I'm grateful for SW Insurance's TEXT FOR SERVICE. Customer's can text questions and receive a response without wasting anyone's time due to a busy office like other agencies.

    To AAA and especially the AAA Herndon, VA branch office:…read more I am lodging a complaint regarding the egregious lack of professionalism, unreliable operating hours, and poor customer service I experienced at your Herndon, VA branch office. My objective was to obtain an International Driving Permit during posted business hours, a standard service that is readily available to walk-in clients. Unfortunately, my multiple attempts to complete this transaction resulted in a significant waste of time due to staff absenteeism and a total disregard for professionalism. The sequence of events was as follows: I called the branch beforehand and verified they were open until 5:00 PM. However, when I arrived at noon, the door was locked with a sign stating staff would return at 3:30 PM. This resulted in two hours of wasted travel and wait time. The following day, I left a voicemail to confirm staff availability before making another trip. I received no response. I called again a day later and left a second voicemail, which also went ignored. Two days later, my subsequent phone call again went entirely unanswered. Frustrated by the lack of response, I contacted your Gaithersburg office. A helpful representative there contacted the agent at Herndon and was assured they would be open after 3:30 PM. Based on this confirmation, I drove 50 minutes to the office. Upon arrival, the office was locked once again, displaying the same sign stating staff would return at 3:30 PM. Phone calls to the office went unanswered, and when I contacted the Gaithersburg branch, they were also unable to reach anyone at this location. This second trip resulted in an additional 2.5 hours of wasted time. The complete and utter disregard for common courtesy and respect, reflects very poorly on AAA. This level of unreliability and lack professionalism is entirely unacceptable. Though I suspect this will fall on deaf ears, I hope this will provide a preview of who you are dealing with at this office.

    Capital Point Insurance - insurance - Updated June 2026

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