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    The Capital Group

    5.0 (1 review)
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    12 years ago

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    Farmers Insurance - Edwin Lopez

    Farmers Insurance - Edwin Lopez

    (1 review)

    Edwin has been my insurance agent for about 4 months now and I am amazed at all the help he has…read moregiven me. Reasons to select him as your insurance agent: 1. Promptness and attention to detail. I also contacted another local Farmer's agent and had some difficulty reaching them by phone. I needed to set up insurance around the Thanksgiving break and Edwin got back to me right away and I was able to pay for our auto/home/umbrella policy over the phone. 2. Understands the system. I have a PhD and most people would consider me a smart person, but I do not understand insurance. Edwin very patiently explained all the details of the different limits to me. 3. Problem solver. Due to some confusion in the Farmer's system, I received a refund that I did not ask for. Edwin took care of this error by tracking down the paper trail and patiently explained to me what was going on. With most insurance companies, I probably would have needed to talk to customer service for hours to solve this problem that was not of my own making. 4. Overall good person and neighbor. I was hit by another car recently and Edwin explained my coverage, what to expect, and even offered to pick up groceries for me!

    From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Kensington, MD area since 2013, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

    Jon Laskin - State Farm Insurance Agent - State Farm Logo

    Jon Laskin - State Farm Insurance Agent

    (21 reviews)

    Chevy Chase

    Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my…read moreaging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time.

    I have been a client of this office for around 10 years if not more, and I'm currently in the…read moreprocess of transferring to a different office because of the recent decline in service and lack of attention to customer needs. This is unfortunate because I was happy with them for a while. However, the last few times I've reached out to them for time-sensitive important matters, it took an unreasonable time for them to respond or I would get no response unless I followed up. The service I received from a particular agent from this office most recently was very disappointing. Rather than taking the time to talk to me, give me detail options or give me a quote, she just quickly responded that I'd "probably get a better rate through the insurer my mortgage company is using" - even though my mortgage company highly recommended that I go through my private insurer for better rates. It just felt like the person didn't want to go through the hassle of looking into it or even calling me rather than a quick response via email. This is definitely not what I expect from a State Farm agent. I almost gave up and was just going to go with the crazy high rate for the required supplemental insurance through my lender, but then another State Farm agent reached out from a different office and they were more than happy to call and take the time to look up my options, find out more about my situation and what would work best for me - they were also super nice and made an effort to get to know me and offer me other plans I may want/need in the future without being pushy at all. In the end, this other agent was able to find me a rate that was only 1/3 of what my lender was quoting with much more comprehensive coverage! Anyway, like I said - I was happy with the service from this office the first several years, but I would be wary if you get similar service to what I received within the last year.

    David Munson - State Farm Insurance Agent - State Farm Agent

    David Munson - State Farm Insurance Agent

    (26 reviews)

    I'm writing review for State Farm Insurance Company. State Farm Insurance is a great company to be…read moreinsured with. Such as life insurance car insurance, renters insurance, Home Owners Insurance. Even better rates if you get a bundle deal. You can always speak with a live representative on a Sunday am / PM State Farm Insurance is one of the best insurance companies out here. One of the top Best insurance companies. I can earnestly say , they have there stuff together. Wanting to add they'll even work with you. State Farm Insurance is here to help for sure. You don't have to be vexed about trying to get a bill paid at the last minute on line. I've called & spoke with a live person that didn't mind doing there job. Ready to assist in getting your needs & concerns remedied. State Farm Insurance Company would be the #1 insurance group that I would refer anybody & everybody. They are forgiving and will give a second & 3rd. chance. All true real life experience. I was dropped from my policy for 3 years. Afraid that something would happen before I could get homeowners insurance again. Thanking God nothing happened before I applied again and again. Nobody was able to get me back in, but one company, with State Farm, David Munson office. A great man name Marcio Lopes. They say it's true. I can vouch for truth that God is Almighty & work through people places and things. All truth, I'm truly grateful to be back in good hands & standards with State Farm Insurance. In being a client again, because thus number 1 agency is most definitely all about business. All my experiences with State Farm has been for best benefit. Thanks for taking time out to read how good, David Munson office workers/ employees are on their jobs. Working continued proving greatness. I'm still thanking God everytime, I feared not having my place of residence insured with, State Farm Home Owners Insurance. I was a nervous soul. Praying nothing would go wrong with thus older than myself place of residence, I reside in & pay State Farm to insure. I can now have a piece of mind without worrying about not having proper insurance. That I can say have skin in the game. Years decades on top of decades. Maybe centuries not sure. I'm speaking on my experiences with State Farm Insurance Company. Thank you, Roxanne Matthews

    Zero Customer Service Ethic…read more State Farm made a mess of my policy data. One of my vehicles disappeared from my policy for several weeks, other vehicles were added briefly, and non-related drivers were added. None of this was Mr. Munson's fault. However, throughout the entire ordeal that spanned two months or so, he never reached out to apologize on behalf of State Farm. As the public-facing representative, he should have made an effort to contact me, apologize and try to make the situation better. Despite being cc'd on several emails over the course of the issues and multiple direct emails from me to him, he never replied or responded once. If he had, I might not have canceled my State Farm auto, home & umbrella policies after 40 years of being a customer. Good job, Mr. Munson, you helped cost State Farm ~$3,000/year. The staff was professional, communicative and did their best to make a bad situation better. Not Mr. Munson. He was completely inept at customer relations.

    The Capital Group - financialadvising - Updated June 2026

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