When we made an appointment with capital vacation, the rep told us it would not be one of those two hour presentations like other ones. He was right ,it was 3 hours. Our Initial staff member was courteous, and was confident in her presentation. We went to see a unit and when we got back she gave us the cost. However, when we said no to purchase, the boss came over and gave us another presentation filled with so much info my head was spinning. He went on and on with this incentive and that. Oh, but this deal is only good for today. Then he lowers the price. Still no thank you. Next was the exit rep. "Why why why" The answer is no. So happy we did not purchase. Also we attempted to leave after 2 hours but the first rep said she was obligated to complete the presentation. I felt bad for her having to continue when we were not going to purchase. read more

Don't do it total lie trying to cancel and there giving me the run around almost a trap they set you up so it's hard to cancel reading is very important so read the fine lines!! read more

Had a presentation on July 26, 2025 with Capital at the Branson site and was tasked to Jesse. Although I didn't purchase the product, Jesse did a great job of explain the program and showing us the display house. I explained to him that spending $10k to buy into the program wasn't in the cards for me. At a certain point Nancy came over to assist and other figures were thrown about. The prices were a little better, however it's stI'll an issue for me to cough that much up. Nancy seemed fake when she sat down initially it showed her true colors when I said I wasn't interested. My 9yo even recognized how awful of an attitude she had. I expressed that I'll have to wait until the federal fiscal year begins to revisit the opportunity. She was so nasty and dismissive that it turned me off to even think of doing business with a compan in the future. The saving grace came in the from of Christi, she was very nice, extremely helpful. read more

Horrible stay this trip. We came to get away for a few days. Hoping to just relax. We have been consistently locked out of our room. When we finally get keys that work, they sure don't the next day. Then they don't work for the pool house. I feel horrible the maintenance guys have ran to help us numerous times. Also on check in was told I needed to attend an owners update meeting at capital. What a joke. They tried to tall me out of my deed. And when I wouldn't buy more stuff from them resulted to insults to try to get their point across. Honestly I went in with an open mind. However upon checking in they kept asking repeatedly if anyone lived with me. I kept saying no. Over and over and over, only my 4 year old. I'm not married. They wouldn't take no for an answer. Wtf is wrong with these people? I didn't need to be married to go to college, or buy my house, or operate 4 businesses. So why would I need to be married to hear their nonsense spiel? Then we get to the room. It's horrible. Obviously not been mopped. No one wants to take responsibility. Capital keeps saying it's bc we are grand crown owners so we will keep being put in units like this until we agree to change over. I don't need more time. I'm really curious how they are spending the maintenance fees? Because either sure isn't on room cleaning. Oh and if you ask for house keeping you get told there is an extra charge for that. Really? Nothing was plugged in inside our unit. Took 3 days of begging to finally get the washer and dryer plugged in. I've stayed here in the past and always had a good time. However since becoming an owner this past year and after hearing how capital feels about grand crown owners I can say I will not be recommending this place to anyone. Their salesmen are pushy and rude. We were gifted our timeshare. Which is great bc for the same amount of points they charge $60,000 up front. Then you still have 1300 or so a year in "fees". Unless you get gifted one it is not worth the money. Capital says they contract out the cleaning company. They literally don't even have mops on the cart. When I asked if they don't at least go behind them and check, they ignored the question. One of my businesses is a bed and breakfast. People want to stay in a clean room and when on vacation want to relax. If I wanted to clean an apartment I would have stayed home and saved my points. We will probably not come back here and will instead pay the exchange fee for somewhere....anywhere else!! read more

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Every word they say is a lie. Was talked into upgrading Was told many times our maintenance fee won't go up for 10 year. the very next visit I'm told I need to upgrade again because my maintenance fee is going up. Company has no morals. Owner for more than 10 years and every year it gets harder to get value for your point. I'm stuck because I'm stupid but don't make that same mistake read more

This company is full of scam artists. Do not buy from them. They will promise you the world just to get the sale, then when it's time to book, they say "no we never said that!" and hide behind the small print in their terms and conditions contract. I, like many people, are out $400 because of them. thanks Capital! read more

Very pleasant no high pressure sell delivered on everything they promised and were they put us was great the places they have redone are beautiful read more

Horrible. Liars. Do not trust capital vacations... they will lie and tell you anything to get you to buy. Do not pay monthly for vacations just purchase one as you want to go because these people are a rip off they take your money read more

I'd give zero stars if I could (why ISN'T that an option...?) These morons call me multiple times a week, don't leave a message, but blow up my phone from several different numbers that all appear local. Annoying, but whatever, right? Well, no. I am currently putting my mother through hospice care locally and get different calls from the same (local) area code from her various doctors, nurses, social workers, etc. And when I answer, 1 out of 3 times it isn't my mother's team... it's another one of these scum bags. Take me off your list. I have told you repeatedly. My lawyer is already involved and while I don't generally spend money on silly lawsuits, I'm willing to take one for the team this time. read more

This company stinks at customer service! We have been trying to communicate with them for months and months without hearing anything from them. I wanted to get in touch with someone about my timeshare that I have a major and pressing issue with, but they never respond to me. Not the sales rep, not the customer service people, no one! I need to email someone about my problems, but I just keep getting the silent treatment. Capital Vacations failed to provide what they promised me from my timeshare and now they have failed to even provide the bare minimum when it comes to customer service. read more

Sadly I have to leave one star, otherwise I wouldn't have left any. We went here around Easter, told we would be there for a 2 hour presentation, it ended up being 6+ hours. I even explained I had to get back to my special needs daughter that my very old mother was watching. They didn't care, was constantly put off saying just a few more mins. Juli H was who sold us the most inexpensive timeshare. Was told she would help us indefinitely as long as "we were good to her". I didn't feel good about the purchase, it never felt right but thought here's a wonderful rep that will help us when we need her. Boy was I wrong. She has continually put me off since Easter! She sent the initial text to me asking what dates we were looking at. I sent those back to her and didn't hear from her for days on end so text her again, was told the same thing, put off for days again. Last text I sent I wasn't very pleased and she told me to relax and she would get back to me. lol. She never has. The last text to her was in early May, it's now near June and absolutely nothing from her. She lured us in, showed us gorgeous resorts we could stay at. We ended up doing the go weeks and what a joke those are. Absolutely nothing local and the bottom of the barrel resorts. What a scam. I will do all I can to get out of this contract if that means hiring an attorney. Please please please do not buy into this company. Juli H has shown us just how their customer service is and speaks very loudly for how paying customers will be treated. Not only that but they make the vacations look amazing. The free resort we stayed at for their presentation, the TV fell off the wall and the hot tub was cloudy and smelled like something rotten. Also the lady at the front desk gave us a hard time about our service dog. I almost forgot, Juli told us as long as we are Capital Vacation timeshare owners we can go to any timeshare and use their pool etc but to call ahead in case they have any events. We didn't call ahead to the Prince Resort at Cherry Grove Pier, just happen to be fishing there. There was no events so my husband asked could our daughter put her feet into the hot tub because she was cold. He explained we were timeshare owners and the lady at the front desk said we couldn't. Again, what a horrible horrible business this is. Please don't allow them to lure you in. Much better vacation options available. Wish I had known better. read more

Don't be fooled by the website or the bright colors. The accommodations at Calypso Cay were 3rd rate at best! We stayed in Building 25, room 301. Almost none of the bedroom drawers worked. None of the light switches for table lamps and bedside lamps ran lamps in the rooms Every one of the mattresses sagged to the middle of the bed. The floors in the Queen Bedroom would likely be condemned and found not suitable for inhabitants, if these rooms had been examined by a county Building Inspector (based on my experience as a construction superintendent.) My 10- and 4-year-old grandsons wouldn't sleep in the Queen room, because the floor was "spongy feeling" and creaked badly when walked on. Even little kids got it, but not the Calypso Cay staff - who overlooked these issues. When I checked out early (at the request of my wife) and notified the staff about the unacceptable status of our room, there was no attempt to mitigate the poor status of the accommodations. I was told that I would receive an email that I could notify management (as there were none on-site yesterday afternoon at approximately 2 PM.) No email has been forthcoming. When we took our "tour," and let them know of our experience, their response was, "You should let the Front Desk know... Maybe we can get you a free week." However, when we did not purchase additional points, we were quickly escorted to the front desk for our gift and directed out of the building. In addition, we were informed that the buildings in the area we were assigned is under renovation and that Silver Lake has been renovated and is in much better shape. If the building that we were housed in was under significant renovations, "Why were me and my family subjected to these 3rd rate accommodations, particularly when Capital Vacations is attempting to get us to purchase points toward future vacations?" Based on all of the above, and the fact that not one of the Capital Vacation Club websites offer support to guests; lots of sales, make reservations, but no support for your guests, my wife and I are very hesitant to even consider discussions with Capital Vacations. read more

complete scam. I'm still waiting on my deposit back. I sent in the notarized letter with the package. It was signed for and received in due time. They are telling me I cannot get my deposit back and wanting me to make a payment on my vacation package because they report to the credit bureau every 30 days read more

We were offered a deal for a week in Sedona, Arizona if we sat through an hour long sales pitch. During the Sales presentation, we were told our deeded Time Share at Bear Lake was going to have the fees go up dramatically in the next few years. We were also told that CV would buy out our Deed and give us a more flexible point system within the CV Network. Under the guises of what he had been told we bought into CV. Once we got home and started to do the math on the point system, we realized we had been lied to by the Salesperson, Manager, and Quality Assurance Guy. We also checked to see if our fees were going up at our Timeshare at Bear Lake at the rate explained to us in Sedona. Again, another lie. We rescinded the Contract and got our payment refunded. I would stay as far away from Capital Vacations as you can. This is not an honest business Organization. read more

"White glove service" scam! We recently stayed at the Hollywood Beach Towers, FL. At the time of reservation representative offered us "white glove service" for $125.00 that actually nobody at this place had any idea about, neither the front desk nor Capital Vacation. A voucher $100.00 credit for dining that was supposed to be emailed to us, we never received. I called them during our stay on Saturday without resolution, I called them on Monday asking for my money back, she took notes, somebody will call, she said. Now I am third day back home, they finally called, after going back and forth, she goes like oh, we had wrong email, will send you voucher now, I told her I don't want their voucher for $100.00 because even spent $25 for service that doesn't exist is a waste of money. I asked her just to give me my money back, and she goes like, that service is not refundable. What a BS, selling something you won't get and then refuse to credit this fraudulent charge! read more

Horrible experience. Typical timeshare they lie to you to get your money. They only show the nice resorts that you can't get into cause they are always full. They offer you other resorts that are full of bugs and mold. Also when they tell you that you have an owner update meeting, it's actually a sales pitch to get you to buy more. Do not recommend. read more

This is truly an instance where I'd give zero stars if it was possible. Capital Vacations is a time share company who lures you in with, among other things, great customer service. However, once you make a reservation it is impossible to get a person on the phone and the company's website does not provide a way to email someone and get a response. After a month of trying to cancel an introductory trip (where we'd listen to their pitch) I finally connected with someone today who informed me I would be charged a fee because I was cancelling too close to the trip date. The credit card used to hold the room has long been cancelled and I have filed a complaint with the BBB with time stamped items proving I've been trying to cancel this reservation for a month. Do not waste your time with this company. Their customer service is subpar (at best) and their business practices are unethical. read more

Do not be taken in by their scam. 1. Phone call. For 300.00 I could get 4 days and 3 nights at a resort. 2. After attending their presentation I would get another week at a time share or a week on a cruise 3. I paid the money 4. Went to the presentation 5. Did not qualify because my income was to low 6. No gifts, no 200.00 voucher, nothing! 7. The substandard resort cost 200. Usd plus the 300. I paid to attend their presentation. Hum! Something is wrong with this picture! So, I paid 500. Fot a 3 night stay, plus wasted my time going to a presentation. What a scam! read more

Avoid. The company's core business is timeshare sales, an industry where honesty is rarely company policy. They have added reservation management at timeshare resorts from which they attempt to corral prospective timeshare buyers. Booking at their site will find large junk fees increasing the disclosed cost of your stay by hundreds of dollars without warning or explanation. Protect yourself and do business with a reputable business - like Expedia. read more

I am writing this review to warn others to stay away from Capital Vacations. I have been more than patient with this company and just keep getting the runaround, even after reaching out to the exit department manager named Jason. We have been owners of our timeshare at Laurel Point for over 30 years and have the deed in hand. I started asking to cancel it back on 12/26/24. After a month of calling and emailing, on 1/27/25, I finally spoke to Destiny, who offered me an exit and quoted an exit cost. She was going to send the offer to our mailing address so we waited and it never came. I followed up with a call on 2/6/25 and learned that Destiny did not have a note on my file. After, many calls and emails, I am still waiting for a cancellation. They say they are backed up and short handed but this is so unprofessional. For what we have paid this company over the years, we expect better. The only upgrade to the unit was the shower in the second bedroom in the 30-plus years we have owned it. Master bathroom, Jacuzzi and shower were never updated. Kitchen counter tops and sink never updated meanwhile the maintenance fees went up every year to the point they are unaffordable. Makes you wonder what they are using the money for. We will not continue doing business with Capital and recommend others to avoid them as well. It should not take hiring an attorney to cancel a timeshare that we have had paid for years ago!!! This is insane! read more

The act like they are not selling timeshares but that is exactly what it is. I fell for it! If it walks like a Duck, it's a damn duck! Be aware of these crooks! The outside of the property they show for the example is gross.... I should listen to my conscious, but I was grieving the loss of my mother so I wasn't thinking too clearly. They monopolized on my grief. I told them that I couldn't afford it because I spent money for my mother's Celebration of Life. So they act like they were doing me a favor by selling me a affordable package. I is read more

My recent experience with Capital Vacations was nothing short of disturbing. I had a call with one of their representatives and it was clear that she had no interest in hearing or addressing my concerns. Her closing remark? "Expect foreclosure proceedings." Absolutely appalling and unprofessional behavior. Our health is not good and we cannot travel due our inability to drive for long periods anymore. We have tried to address this with Capital but they have no empathy or sympathy. They promised that rents from our ownership would pay for it. This turned out to be false. This company has been nothing but a nightmare. When Capital bought out Stormy Point, a quaint little resort that we enjoyed, the problems began! After Capital purchased Stormy Point, we attended a presentation and were led to believe that we had to convert to Capital's system. Over the years they constantly pressured us to purchase additional points claiming our contract was not sufficient. We upgraded a third time, and they assured us that we could pay for the timeshare through rentals. That was a blatant lie and fraudulent. Capital Vacations has been a constant source of stress since they took over Stormy Point. We wish we had never even sat down with Capital. Their tactics are deceptive and customer service is downright nasty. I would strongly advise anyone considering doing business with them to think twice. This has been one of the worst experiences of my life. read more

When my wife and I were checking into our timeshare in Myrtle Beach, where we own 2 weeks, we were invited to an update by the company managing the property - Capital Vacations. We were told 1) that it was simply and update about the property, 2) that it would be no more than 60 minutes in length, 3) that we would receive a gift for attending which they specified, and 4) that it was not a sales pitch or presentation. We attended the meeting and were then told about issues at the timeshare and at timeshares in general and were told they would make a one-time offer to convert our deed into a trust they held. It was, after 1 1/2 hours, turning into a sales presentation. Not selling a property, but selling their trust and services in exchange for our deed. We were very angry. Then they said they had sent us notices for 3 years about the state of our timeshare - which we never received. When they pulled out a record of our information in their system we noted an error in their records regarding our address. No wonder we didn't receive their information. But were were receiving, and paying, our annual maintenance bills. So they have multiple addresses on their books. Very disappointed with our visit. read more

We are at Four Sails Virginia Beach 7th floor with no elevator working. No idea when it will be operational. Unable to reach a human to talk to at Capital Vacations. I have ambulation issues and no elevator is unacceptable. I want my trading power used for this week put back into my RCI account. Employees at resort are doing the best they can with no additional staff to help lug stuff to room. One poor person stuck doing this. Housekeeping stressed and doing the best they can. read more

Lies. All lies except when it comes to paying them. We purchased in Dec of 2022. We were told that we could roll over, accumulate the yearly "points" to upgrade later on on a nicer vacation. We went to do this and we're told "no, you can't". Why? "You missed your banking deadline". What does the that even mean? No explanation. Then they discontinued the "customer service chat". Nice big bold letters about the "banking deadline". I have the chat saved for anyone who is interested in it. Do not recommend at all. Stay away. Take the little 3 day vacation in Branson they use to hook you. Sit through the presentation. Enjoy your stay. Just do not purchase a timeshare from these lying crooks. read more

I wish I could give 0 stars. The sales people that let you spin the wheel are either the biggest liars ever or the most stupid, ignorant, not-knowing-what-theyre-even-selling people ever. I was told being 21and having little income would not matter. I was told I would be able to go on one of the entertainment tickets tm. I was told that I would be able to use all the gifts I was given immediatley but none of that is true. YOU HAVE TO GO ON A 5 DAY TRIP TO REDEEM ANY OF THESE. Which I couldn't even go on because I wasn't old enough. Worst company ever, don't waste your time. read more

I own a timeshare Capital Vacations manages. I need to deed back the timeshare & have contact them for 6 weeks by multiple emails & phone calls. I never received a response from them. This is costing me money that I don't have. I don't recommend doing business with them. read more

Predatory and dishonest. Stay far away. I'm still trying to get a refund and keep being told someone will call me back, but they don't. Now they are claiming that I'm past the 30 day cancelation window even though they say that it's well documented that I called before that window ended. They are holding $255 of my money hostage and I want it back immediately. read more

Sat through a 3 hours presentation, and when we got home our card was charged $550, and we didn't get our deposit back, tried to say we didn't attend the presentation. They refuse to give our money back. DO NOT USE THESE PEOPLE!!!! read more

They tell you one thing but it's not accurate. We won an all inclusive trip yet somehow it still costed us almost $1k in fees? Would've been cheaper booking with the company instead of them read more

Buyer beware!! Please read your contract with Capital if you do sign, or better yet, just avoid signing all together! In many states, you have a "cooling off" period where if you send, in writing, your desire to cancel with them, you can avoid all of the headaches many people seem to have with Capital. Read your contract right away. If it doesn't seem right, don't delay and send your notification of cancelation. My wife and I did that, and our contract with Capital has been canceled, and a refund was issued. I want to share our story since it seems similar to many others. In 2021, Capital Vacations took over "managing" Calypso Cay, where we had a fixed week, deeded, timeshare. They are an acquisition firm and look to purchase deeds from timeshare properties so they can be the majority shareholder and do whatever they want. Last week was the first time we traveled to Calypso Cay since Capital took over. Anyone planning to go should be aware of some of the tactics Capital Vacations uses to rope people into signing contracts that will be a major financial strain for any family. First, immediately upon checking in, you have to visit another office to receive your parking pass. Instead of just giving you the pass, they coerce you into attending one of their sales presentations, which was promised to be 60 minutes in exchange for a gift. As a current deeded owner, I was told I needed to attend this meeting to activate my new membership with Capital since I haven't been to Calypso Cay since they took over. They also take your credit card and hold a 40 dollar deposit in case you do not show up. The next day was our meeting to discuss the new membership and "upgrades" needed. My wife and I both had to attend, so we needed to bring our 3 kids with us as well. First, the podium speaker took us in to the presentation room and explained how our deeded membership was outdated and that they are going to stop allowing deeded members to use other weeks that they did not originally purchase. In essence, we needed an upgraded membership to a trust ownership. Then, our salesman told us that our maintainence would be going up for our week each year and pulled up an assessment on his computer for our account that said we would have to pay 6k in assessment fees for the year in addition to our maintainence of 1800. He told us the way we could get out of this and avoid future assessments was by turning over our deed to Capital and upgrading into their membership vacation trust. The total cost would be approximately 3,000 in yearly fees, plus over 4,000 a year to pay for an additional 235,000 points plus 160,000 points from our Calypso Cay ownership. We were skeptical so to entice us into signing, he claimed these higher costs would be paid over the year by staying at Capital Resorts and that we would be given priority in booking and more flexibility in where to stay. They claimed we would get .02 cents in cash for every point you used that can be used to pay for annual fees and that this money could be banked for future use. We eventually agreed after 2 hours, and contracts were drafted up. Before signing, we were told what we should say in terms of why we were buying since the closing was being recorded. We were then brought into another room with another person to go over contracts and sign. Upon viewing the contract, I noticed the "upgraded" points were going to wind up costing 40k over 10 years because of a 16% interest rate!!!! 16%, which WAS NOT DISCLOSED by our salesman when he was pitching the offer to us for the upgrade to the trust. How do you not disclose an exorbitant interest rate to your buyers. In the end, stupid us, we signed to get out of there, but 2 days later, we sent our letter of intent to cancel via certified mail to their headquarters in South Carolina. The clerk at the post office in Celebration Florida told me, " I should know this address by heart because this happens more often than you think." That quote says it all. Stay away and know your consumer rights! read more

This company is highly fraudulent. They call me weekly and use a number from my contacts to get me to answer the phone. When I called to complain explaining to them that what they are doing is fraudulent. Their manager yelled at me and told me that they can do what they want. Another representative explained that they don't have any control over it and that it's an auto dialer. If you're going to fraudulently call people be prepared to for people to be upset. You're fraudulently attempting to obtain business. read more

This is legalized extortion. If you're going on a vacation and have to sit through their "90 minute presentation" (more like 3 hours) do not believe the sales people - they will FLAT OUT LIE to you and show you inflated values of their point system. They will find some "special offer just for you" (they said ohhh you're a business owner well in that case .....) they will try and appeal to you by trying to sound empathetic and like they are relatable almost human beings, which they ARE NOT. If you have to sit through one of their presentations just firmly set your boundaries and do not let them pressure you into making a snap financial decision that will not in anyway possible be in your favor. I could go on and on about how manipulated and violated we were and how harmful it's been to our mental health honestly but I hope at least just one person reads this and learns the truth about these con artists. Lastly you are not an "owner" you're an investor in THEIR company, and mind you - it is 99% of the time CHeAPER to just book your own vacations, same resorts and everything, except they will literally charge you more through there fees and then taxes etc etc etc it's a never ending money grab scheme. They deserve to go down big time, they deserve prison. Our sale lady actuallllly cried alligator tears for my wife when she explained the difficult time we're going through with her mom battling cancer and then had the nerve to use that trust to sell us a WORtHLESS "membership". Ugh. Words cannot. read more

I would give negative stars if I could. They don't allow you to tour the property during the presentation. Despite that we still gave them the benefit of the doubt and brought one seemed like a good deal. Until we got home and looked up the properties they owned. Outdated and rundown not worth the money. We read every line item on the contract. Found the refund policy everyone neglected to mention. Texted our rep who swore he would help with anything we needed. Once I inquired about the refund he ghosted us. Of course we sent in our cancelation notice within the 10 day period awaiting refund now. read more

I just had THE WORST interaction with a team member who completed a reservation for me. Lacks empathy, doesn't listen to the customer, very transactional, and it caused me to cancel my entire vacation. I can't imagine my family having a good time if they employ people like her (if the company cares, I can share the name). Hard pass on this interaction. I can't remember the last time I escalated on a phone call like I did. Unfortunately, I don't feel bad about it. read more

Tristen made my experience amazing!! Thank you!! Michael J was also a very nice person. I will go back when I'm ready to move on to next level and hope I can deal with Tristen! read more

I am an 81 year old retiree that is constantly being harassed by VRI and their collection agency Meridian Financial Services regarding my two timeshares. I spoke with McCray Conner in November 2024 regarding my maintenance fees. He advised he would send me an exit deed if I paid the invoices. I did as he asked thinking he would honor his part of the deal. He did not. It is now March 2025 and they are demanding additional maintenance fees without and option out deed. These people are vultures and some of the worst people to ever do business with!!!! Stay away from these people. read more

Came to vacation at the Links resort via Capital Vacations required to attend 120 minute sales pitch. The representative Savannah started off nice but things changed when she realized I was not interested in purchasing. Literally this woman turned rude and bitter. Her face was in a frown and she became very untruthful and personal. I was completely turned off. When questioned about maintenance fees she avoided the questions and just insisted on telling me how I can use my points to pay maintenance fees. Why would I give up my vacations points to pay fees. I want to take vacations, This not the first time these sales reps get irate and rude when you decide not to buy. Not good business. Plus the resort selections are old and outdated. read more

Capital Vacations charged $50 to my credit card after I checked out and I have been contacting their team for weeks to figure out why my card was charged. No one responded. Yet they used to call me every single day for months before I said no to buying a timeshare... Overall the whole experience was not worth whatever trip or gifts you may have won or been promised. Would not recommend to anyone. Throughout the whole process there are hidden fees/caveats that they don't tell you about until later and at the end of the day you won't even have saved that much money. read more

This is company with false promises and poor customer service..We rented our place thru them and they kept out portion of the money..After 4 phone calls I gave up..Yuk read more