You need to know there are care problems here related to insufficient staffing and management…read moreignorance. The facilities and amenities are beautiful, the meals are great quality, and for this the residents pay a high cost. But the high cost is not reflected in the actual care provided for more fragile and dependent residents. Despite the service being advertised as being able to meet enhanced supportive care needs, the management has insufficient experience and expertise to understand what those actual care needs require in terms of staff and equipment. This is sadly not uncommon in elder care, but here it is pronounced. Staff advocate for better care, such as basic medical and first aide supplies, as well as more regulated nursing staff, but concerns often go unheeded. There is a culture of secrecy; if you speak up as a member of staff, you are likely to be targeted for trouble. Canterbury has a hard time keeping quality nursing staff for a reason. This all means that the most at-risk and medically delicate residents are not getting the care they need in a timely manner. One of the consequences of this is bedsores. No one should die of a septic bedsore. Another is if your loved one sustains a fall, it might be quite a while until a nurse gets to them if the nurse is busy elsewhere. Yes there is an Registered Nurse working 24/7, but that RN takes care of over 300 people at a time. It can take 10 minutes to get from one side of the facility to the other. There is little time to really provide CARE, there is only time to do TASKS. When looking for a home for your precious elders, look beyond what is visible, talk to the staff, ask around. The staff here are trying their best, but they are not well supported, which is always risky for residents.

Excellent quality, reliable and trustworthy care. Attentive and friendly staff and good…read morefacilities. Operates on the non-profit philosophy and it shows. Good long history of church principled compassionate care. Money is well spent.

I need knee replacements due to osteo arthritis so I decided to be proactive and enrolled in the…read moreGLA:D program at Hawkstone. I'm very pleased with the outcome and feel much more optimistic about going ahead with my knee replacements. Cindy and Meghan were very professional, knowledgeable and genuine. I looked forward to the exercise sessions and learned a lot about what and what not to do and feel much stronger. I will be returning to Hawkstone after my replacements and would recommend this wonderful facility and it's staff to anyone. Sincerely, Debby

Excellent! Attending GLA:D Program here and REALLY love the encouragement and knowledge!read more

The Churchill is a reasonably affordable independent and assisted living solution for older people…read more Some families I know have parents who live here, and they enjoy the ability to live independently with support. The building is well secured, attractive, clean, and the housing unites are reasonably large. This is not a very fancy retirement home with lots of frills but it is also more affordable. It is also located right downtown so it is close to shopping, a senior's organization, Churchill Square, and other amenities.

This is a retirement community for seniors who wish to live on their own or with some additional…read moresupports. It is a central location, an excellent business that does cater to residents who want to live with privacy, safety, peace of mind and daily luxury. It may have some limitations like a non smoking building, and no pets but the social benefits out weigh these limitations. For as little at 2900-4500 each month you or a family member have everything they require. This is a great location, great community with very exceptional services. Try 'the church hill' in central downtown, -you will be happy you started to enjoy your retirement here!

My mom had a heart condition - AFIib for many years. She started having trouble staying awake and…read morethen she started falling every 2nd or 3rd day, Dr OTU said it was just old age. When she finally ended up in the hospital after months of falls, they changed her medications and she no longer sleeps all day and has not fallen for months.

This is a beautiful wellness centre. It's bright, modern, spacious and easy to navigate the…read moredifferent areas. The various medical clinics and health services are clearly labelled. On the main floor, they also have a pharmacy and a little cafe. I was referred to a specialist in this building. I had no problem locating my clinic. There's easy access to an elevator and stairs. Covid precautions are being followed. I can't speak for all the services provided here. I can say that I've had a good experience at the Synergy Women's Wellness Centre. I'd recommend this location to anyone in need of the services available.

I am sooooo glad my pediatric allergist moved to this brand new beautiful professional Centre…read more Gorgeous entrance, clean and bright washrooms, lots of FREE parking... and if you worked here you could go to the Anytime fitness on the first floor as part of your work day! Just a few minutes off the Whitemud and easy to find. Two Thumbs Way Up!

DO NOT COME HERE‼ Absolutely disgusting behaviour, they…read moredenied my 70 year old grandma (which has seizures and brain damage) all because they wanted money and used her being from Ontario as an excuse. They only cared about getting money so they tried lying to us saying her health card couldn't be taken in medi centres when Ontario health is good for 3 months in Alberta . My grandma could die from her seizures but they dont care only care about the dollar , Completely denying her although BYLAW they cannot deny her. What they are doing is illegal. I would NOT recommend coming to this facility.

My parents were residents for over 5 years at Touchmark. In…read moremy opinion there has been a tremendous and hazardous decline in residents' care in the Private Memory Care. You should know that given they are a private business they do not need to follow Continuing Care Health Service Standards. Those standards do need to be followed by funded sites within Alberta. There isn't a regulatory body that can hear our concerns and advocate for the residents there. As a result of the lack of proper systems and communication and because of sub-standard medical care our mother received we had no option but to move her elsewhere. I am concerned for residents/friends who have been left behind.

Four years ago my mom moved here from Winnipeg and we needed to find her a safe and comfortable…read moreplace that felt like home. We went and saw a few retirement communities, but it wasn't until we walked into Touchmark that my mom felt at home. With the comforting atmosphere and the genuine friendliness of the staff we knew we found the right place. Over the 4 years that my mom lived at Touchmark we were always impressed by the staff and their willingness to help her and us with our questions and changing needs over the years. We would highly recommend Touchmark to anyone looking for a safe and friendly retirement community.

Two of us visited Churchill Manor yesterday [Sunday Aug. 19th/2018] We had a delicious lunch and a…read moretour of the facility. We were impressed by the cleanliness, friendliness, amenities and layout of the buildings and grounds. The residents seemed happy in their retirement home. Thank you to Ramona and Anas for your hospitality. PS. it may become a five star once I digest the information given to me ?

Excellent Doctors, and service. I have been going there for…read moreover 15 years. Every Christmas I get My Doctor and reception, a gift to wish them Merry Christmas. Having said that, I must also say, Bonnie, the receptionist, has always given me a hard time. I'd like to complain about her service.

I have been going to Ermineskin Medical Clinic for years and I love it…read more For the most part, they are always on time and I really appreciate that fact because the majorities of doctor's offices are not. Dr. Wash is an amazing doctor. He always remembers our conversations, he asks me about school and, of course, he is brilliant when it comes to medical problems. I found it hard in the past to find a doctor that I can trust completely and that I feel comfortable around, but then I found Dr. Wash and I'm still happy as can be with him. I can't stress enough what a great clinic this is. If I need to get in to see a doctor and Dr. Wash isn't available or a couple days, they let me see someone else (if I'm comfortable with it). I've seen Dr. Haubrich here as well and he is also a great doctor. I would recommend this clinic to anyone who is looking for a great family doctor that they can count on.