You need to know there are care problems here related to insufficient staffing and management…read moreignorance. The facilities and amenities are beautiful, the meals are great quality, and for this the residents pay a high cost. But the high cost is not reflected in the actual care provided for more fragile and dependent residents. Despite the service being advertised as being able to meet enhanced supportive care needs, the management has insufficient experience and expertise to understand what those actual care needs require in terms of staff and equipment. This is sadly not uncommon in elder care, but here it is pronounced. Staff advocate for better care, such as basic medical and first aide supplies, as well as more regulated nursing staff, but concerns often go unheeded. There is a culture of secrecy; if you speak up as a member of staff, you are likely to be targeted for trouble. Canterbury has a hard time keeping quality nursing staff for a reason. This all means that the most at-risk and medically delicate residents are not getting the care they need in a timely manner. One of the consequences of this is bedsores. No one should die of a septic bedsore. Another is if your loved one sustains a fall, it might be quite a while until a nurse gets to them if the nurse is busy elsewhere. Yes there is an Registered Nurse working 24/7, but that RN takes care of over 300 people at a time. It can take 10 minutes to get from one side of the facility to the other. There is little time to really provide CARE, there is only time to do TASKS. When looking for a home for your precious elders, look beyond what is visible, talk to the staff, ask around. The staff here are trying their best, but they are not well supported, which is always risky for residents.

Excellent quality, reliable and trustworthy care. Attentive and friendly staff and good…read morefacilities. Operates on the non-profit philosophy and it shows. Good long history of church principled compassionate care. Money is well spent.

My parents were residents for over 5 years at Touchmark. In…read moremy opinion there has been a tremendous and hazardous decline in residents' care in the Private Memory Care. You should know that given they are a private business they do not need to follow Continuing Care Health Service Standards. Those standards do need to be followed by funded sites within Alberta. There isn't a regulatory body that can hear our concerns and advocate for the residents there. As a result of the lack of proper systems and communication and because of sub-standard medical care our mother received we had no option but to move her elsewhere. I am concerned for residents/friends who have been left behind.

Four years ago my mom moved here from Winnipeg and we needed to find her a safe and comfortable…read moreplace that felt like home. We went and saw a few retirement communities, but it wasn't until we walked into Touchmark that my mom felt at home. With the comforting atmosphere and the genuine friendliness of the staff we knew we found the right place. Over the 4 years that my mom lived at Touchmark we were always impressed by the staff and their willingness to help her and us with our questions and changing needs over the years. We would highly recommend Touchmark to anyone looking for a safe and friendly retirement community.

Looks like things have only gotten much worse since the other reviews. Management both in house and…read morehead office are totally incompetent. Food at my location is at best the worst in terms of taste, nutrition, portion and variety. Building is advertised as luxurious while in fact may be a C+ and we'll overpriced.

Poor Wifi so Face Time is not possible. Not all room door…read morehandles have auto locking. Unbelievable to see men in the same Memory wing with women! In first week my Mother had a man come in her room and demand sex in front of her husband!

There are seemingly false reviews on Google, except for those that genuinely describe the…read moreunfavorable conditions at this establishment. Poor service and inadequate management. I do not recommend this place to anyone.

This long term care facility offers a tour of their facility once a week. On a tour I attended…read morethis week, the guide was disrespectful and dismissive of people on the tour asking questions that didn't fit with her script. As Devonshire's representative she left those of us in the tour group with an overall negative impression and I will not be considering this care home as an option for my parents.

Wonderful care , beautiful interior and wonder all around service. It's played out very nicely and…read morespacious. The care of the seniors is next to none.

From the owner: St. Andrew's Centre provides its residents with the highest possible standard of living, necessary…read moreservices, amenities, conveniences, security, activities & recreation! St. Andrew's Centre's impressive, red brick complex encompasses two seven-storey apartment towers and a three-storey annex, all linked by a temperature-controlled atrium lovingly landscaped with a huge selection of tropical plants and jaunty paving stone floors. St. Andrew's Centre's annex is also surrounded by its own open courtyard and beautifully maintained garden area. St. Andrew's Centre is conveniently connected to St. Andrew's Roman Catholic Church, offering residents the option of daily masses and an active church community just steps away. Owned and operated by the nonprofit St. Andrew's Housing Ltd., St. Andrew's Centre is a nondenominational and independent living facility for people 60+ offering a total of 303 fully-renovated apartment suites with eight different floor plans at reasonable market-value rents. With a long, stellar reputation as a premiere seniors facility, St. Andrew's Centre offers a dynamic housing alternative and a tremendous range of conveniences, amenities and services including: optional meal services in our full-service restaurant; underground heated parking; active Residents' Association and myriad recreational, fitness and social activities; close to neighbourhood shopping with an E.T.S. bus stop at the main entrance!

no actual nurse on staff. Manager Trevor is rude and deceitful . Kitchen staff and front…read morereception goo. Place is not maintained well. they say they have bus serice and outing but it's broken more then running

my mother lived here for seven years. in the last few years building has not been maintaine. They…read morewere without hot water for three days in the spring. they serve hotdogs and pasta too frequently. the window frames are rotting. suite has had mice, and ant problems. building is past its prime. management changes every six months. maintenance does not address issues in the suite. My mother had flickering bathroom lights for over six months before it was repaired. The carpet in her suite needed to be stretched it had ripples in it. There is an on site nurse, not sure what she does, during covid she never checked on my 89 year old mother when she had covid.

The front desk attendant was extremely rude when I was simply asking questions about the lodge. If…read moreshe had little patience with me, I would only assume she'd have none for a senior.

LEASEE BEWARE. Be very wary about entering a life lease with Lions Village of Greater Edmonton…read moreSociety. The management do not address residents' concerns in a timely manner and do not respond to emails. When our family member vacated the suite, we had to hound the organization to get our loan repayment. When we did receive it, Lions withheld $5000 with NO justification or proof of the costs. They did not reply to our request for this information. There is no protection for the Leasee as there is little to no legislation for life leases. Life leases seem ideal at the beginning but there are many issues when ending the contract. Illness or death are often reasons tenants end the contract and we felt taken advantage of during a stressful time for our family. A David vs. Goliath situation. Get a lawyer to read any contract before you sign it and do your research! A condo is likely a much better investment where monthly fees are lower and you, not someone else, have control of your money.

So the pandemic numbers are at their highest that they have been in over two years, and there is…read moreanother outbreak at Laurel Heights Retirement Residence. However, for some reason management at the residence has not deemed it necessary to provide their staff with the 3,000+ KN95 masks that were received in their building over a week ago. My family fears for the safety of our relative who resides in this building. Glad to see the safety of staff members and residents are top priority!

Laurel Heights Retirement home Edmonton Alberta My 94 year…read moreold mom moved into Laurel Heights Oct/16/2016 for a staggering $ 2976.00 dollars a month in independent living. In less than 2 years it has jumped to over $ 4000.00 a month. She is still living as an independent but they are now dispensing her medication. About 8 months ago she contracted shingles which were not noticed by staff but by me when I had her home for a sleepover to which they had no answer. A few months later I noticed she was slurring her words and had very labored breathing. I called the resident nurse and had her meet me at my moms room and after checking her over she said she was fine and all was normal. She fell down that night and when they called and said she had hurt her arm I demanded they call an ambulance to take her to the hospital. It turns out she had broke her arm in the fall but also had a stroke and pneumonia non of which the nurse had observed from Laurel Heights My mom spent 2 months in the hospital and then 2 more at a rehabilitation center. Laurel Heights refused to give my mom any credit on the $4000.00 a month bill even though she was not there for any of the meals or got any of the services included in payments. I made many phone calls to all levels of management and they all had the same response my 94 year old mom had signed a contract and their would be no refund. After the fall my mom could not go back to Laurel Heights as she now needs full time care and now they made her pay another months rent as per contract. ZERO COMPASION from Laurel Heights only there for the money and would never advise anyone to put a loved one in this facility.

Two of us visited Churchill Manor yesterday [Sunday Aug. 19th/2018] We had a delicious lunch and a…read moretour of the facility. We were impressed by the cleanliness, friendliness, amenities and layout of the buildings and grounds. The residents seemed happy in their retirement home. Thank you to Ramona and Anas for your hospitality. PS. it may become a five star once I digest the information given to me ?

From the owner: Independent senior living comes easy at charming Churchill Manor in Edmonton. Enjoy three homestyle…read moremeals a day, weekly housekeeping and utilities for one monthly rate. Spacious apartments have roomy closets, walk-in tubs and modern kitchenettes. Short-term stays welcome. You can also arrange for personal care services through a third-party provider. You'll love our amenities and friendly staff. Stay fit with our daily Engage Life® activities. Enjoy the walking trails of Whitemud Park or enjoy scenic views of the North Saskatchewan River at Terwillegar Park. Shop at West Edmonton Mall, one of the largest malls in North America. A diverse dining selection surrounds us as well. Reserve your Churchill Manor complimentary lunch or tour today.

A difficult group of us seniors to manage at times, I would think! I've lived here for more than 3…read moreyears. It's subsidized for low income seniors. Vista offers independent living in 16 different apartment complexes across Edmonton. Our building has a great hard working cleaner twice a week and a knowledgeable and very pleasant maintenance man. We've had many different on site managers since I arrived. The on site staff is in their office twice a week for half days. We're able to phone them with any extra concerns. The building seems well taken care of. Tenants plant the flowers in the front and care for them, making a very pretty entrance, and there's a gazebo in the front for smokers if they choose and others to sit in the shade and chat. The lawn is well kept up by Vista. The walks are shoveled in the wintertime. The heating is sometimes variable but mine was fixed completely the first winter I was here. The lobby, social room, and hallways are air conditioned, not the units. At least twice a year and occasionally at other times Vista offers a barbecue with transportation there at a minimal cost to us, and a lovely meal at Christmas with transportation and gifts, again at a very minimal cost, and most of us enjoy them. Communal living is not for everyone and unfortunately gossip abounds in certain groups. The apartments tend to be small but very nice. There are two wheelchair accessible suites, I believe. No smoking in the building and for at least 10 meters outside. The rent is a third of our income - our tax assessment for the year must be submitted to the office. The lease is renewed in September every year. Limited outside parking is available for a fee. No pets are allowed.

If you have a complaint, however logical, prepare for retribution from the management. On the…read morepositive side, housekeeping staff do a good job keeping the building. Maintenance staff do the best they can. The problem with Vista is the head office management.