Long story short I hired capital city roofing to install new roof. They somehow left a. wire are hanging across the roof that I had to get the cable company to come fix. Also at time of ceiling the house the contractor found additional issues with the roof that had to be fixed. read more

TL/DR: $20,000+ resulted in more leaks than I started with, over 90 emails and several phone calls to get work done, interior work never started, roofers left and mess and broken equipment laying around. Roofers broke a/c and electrical outlets. Billing was slow to take payment. Owner was responsive but still didn't get the whole job finished. Where to start with this company. I contacted this company to do a new roof, repair my chimney and do some interior cleaning, drywall work and repainting in mid-February. The estimation and sales process was pretty smooth, though it took multiple emails and phone calls to get an estimate on the interior work. I selected Capital City Roofing because they have the best workmanship warranty around. I now know why. I guess the first red flag should have been when the salesman showed up during the roof install around 10:30 AM and told me the crew should be done in one day. This was after giving me an initial 2-and-a-half-day installation time. I have a very large house, with lots of peaks and valleys, tons of ridge vent space and more, so two and a half days seemed more than reasonable. The roofing crew was done by 8 PM that night, but they left my yard a mess, they left equipment in the driveway with a flat tire, they left supplies in my parking area and the exterior cameras showed very little effort to keep "broom to ground daily" as their contract specified. This led to me to start looking around. I noticed roofing nails in my yard, driveway, neighbors yard, in my air conditioning condenser unit, on my sidewalk and in my garden. Then I started to see that they left pieces of Styrofoam and roof backing plastic all over my yard, as my dog started chewing on it. I noticed busted electrical outlets on the exterior of my house that they used. That drove me to go into the attic and see what it looked like. The exhaust from my air conditioning evaporator unit had been completely disconnected from the unit and was hanging freely from the roof. They sent someone to fix that, but the fix violated building code and disconnected the flue exhaust completely from the ac unit. During the following rain, I had 4 leaks in my attic. Two at the chimney, one at the ac exhaust and one at the plumbing exhaust. The only leak that existed prior to the new roof install, was one at the chimney. I contacted the salesman, he came out and looked around and was very apathetic. Constantly used terms such as "these things happen," "no one is perfect," and "we've just been really busy these past few weeks". He reluctantly cleaned some of the nails and Styrofoam out of the yard, but I still picked up 73 nails later that week, to include over 20 in the a/c units. During the chimney repair, the workers left more equipment (to include broken equipment that was a safety hazard) and trash in the yard and they knocked the "repair" of the ac exhaust around, causing it to leak during the next rain. This was approximately 6 weeks into the whole process and I still hadn't heard anything about the interior repairs. After several emails and two phone calls, the salesman and owner finally came out and did a look around. The owner ensured me that after his walk-through there would be no more leaks and that he would get his "best guy" out for the interior work. That was around May 21st. I still have leaks around the AC exhaust and my interior work still isn't done. They did get the rest of the leaks resolved. I've given up on those other two parts getting done by them. This wasn't a small paycheck, this was a $20,000+ job. After 20 grand, there shouldn't be so many issues and when there are issues, it shouldn't take dozens of emails and phone calls for resolution. Someone qualified and licensed should have come out and did an "eyes-on" inspection of roof, yard and attic at the first sign of so many issues. Just imagine all the disabled and elderly people that cannot go into their attics to follow behind this company? Think about all the folks that don't have the experience to know what to look for after a job of this size that will be shafted 8 or 9 years down the road? Sloppy workmanship, low professionalism, and clearly just in a hurry to get to the next job site. Even after 90 emails to the salesman, owner, and billing, I still had to make a phone call and send extra emails just to get them to even run the payment so I could be done with them. The only reason I gave them two stars was for their attempt to come out and fix/repair issues. It took multiple emails and phone calls to get them out the second and third times. I pretty much gave up after that. read more

Justin and his crew were very through and easy to work with . Since this was my first major house repair Justin made me feel at ease with the process. Sandra smith read more

What a great company to work with. The whole process was smooth and communication was great from start to finish. I highly recommend them​

My experience with Capitol City Roofing has been poor across the board. Short Version: This company did not verify or check their work and every step of this process with them has had to be done at least TWICE. Long Version: I hired Capitol City Roofing to fix a leak in my roof. Philip came out for an estimate and looked at where the leak appeared in the house. I let him know that the leak itself was actually in a different spot on the roof itself and offered to go into the attic space to help him locate it from the outside. He blew me off, saying it wasn't necessary. He told me a whole valley system needed to be replaced on that side of the house. When he came out to do the actual repairs I again offered to go into the attic space to ensure the repairs would be done in the correct location. I was declined a second time. They performed the work, it rained a day later, and the leak was still there. As strong as ever. I contacted them, a worker came out and finally verified where the leak was in the attic, then went outside to plug it up. Turns out they had replaced the wrong valley system, which could have been avoided if they had listened to me and confirmed the location of the leak in the first place. Now I have a large bill for quick fix of the leak that they performed after they replaced the wrong section of roof. I reached out to them multiple times, and after 3 emails and a phone call they finally got back to me and claimed I had multiple leaks, and the replacement of that valley system was necessary. Now it took me a while to finally get this leak fixed - because a well placed bucket does wonders to prevent some water damage - and I have been up in my attic multiple times to search for more leaks. There was only evidence of the original leak, and nothing in the area that they replaced. Unfortunately I am not a roofer and cannot prove this easily, and at this point I'm done dealing with it. Secondly, I asked Philip to talk to my home warranty company to give them information so I could be reimbursed some of the expenses. I was immediately met with eye rolling and complaints that he hates talking to them. He begrudgingly spoke to them, but was rude and uncooperative. I had to have them talk to him a second time because he did not give the right information and they were about to deny me ANY reimbursement. I understand he doesn't like to talk to them, but it takes 5 minutes to potentially save the customer hundreds of dollars. Instead I got to hear him complain and had to make him spend additional time giving the correct information. Thereby making him visibly more annoyed. Thirdly, their communication was terrible. I had to contact them multiple times before they sent a contract to do the repairs, which they sent over in an email that just said "Here's the contract, sign it and send it back." I had to search the contract for details. For example, the date they were performing the repairs. I then had to contact them twice to confirm and to figure out what time they were planning on coming. I was given no information on how to pay for the work, and had to contact the company to figure that out as well. Finally, after figuring out that they replaced the wrong valley system, I tried to contact them multiple times and have not received an answer back. If you need roof work done I highly recommend finding a different company. read more