Several months ago we ordered a shower door and mirror for our guest bathroom remodel. The door…read morewas delivered on time only to find out that the installer didn't know anything about the mirror and when we checked with the owner we found out that he hadn't ordered the mirror. He offered to provide one he had in stock that was not the correct size but that he "thought would work." We declined that offer and he promised to order the correct mirror. When the door was installed, the installer put it up backwards so that the wall mounted shower head sprayed between the stationary glass panel and the sliding panel out into the bathroom. The owner assured us that it would be no big deal to switch it around so that the sliding panel was on the outside of the enclosure and that they would do that the next day. The installer did return the next day, but only to advise that the tile and threshold he drilled holes in to install the door the first time holes would have to be replaced in order to properly install the door was we required. The tile folks come out a week or so later to replace the tile but were told by Superior's owner that it was not necessary to replace the threshold. The next day when Superior's installer came back to install the door, he advised that he couldn't complete his task until the threshold was, contrary to Superior's owner's suggestion, replaced. Superior's owner confirmed that he would make those arrangements with the tile company, confirmed that the mirror was ordered and had arrived, and would be installed at the same time as the shower door. We were able a couple weeks later to have the tile people install the threshold and, following a long holiday weekend and after being without the use of the bathroom for at least a month, the shower door was installed correctly. The mirror that was delivered, however, was not the one that we ordered but instead was the one Superior had in stock that did not fit the bathroom space. When we asked the owner to order the correct mirror, he responded that he could do so but he had no idea when it would be delivered and that we should go and find the correct mirror somewhere else. These guys are a joke; and a bad one at that. The business service is abysmal. I can say that the shower door works correctly but only now more than two months after it was delivered. Can't say much about the quality of the mirror, however since it was never ordered. This place doesn't deserve my business or yours.

From the owner: Superior Home Products' Springfield, IL showroom is one of three Midwest galleries. Superior…read morespecializes in manufacturing cultured granite and marble, fabricating and installing shower enclosures, mirrors and shelving. They offer: *Custom fabricated vanity tops *Shower pans *Tub and shower surrounds *Whirlpools *Wall panels - in 32 different colors *Framed and Frameless heavy glass Shower Doors. Superior Home Products is a Missouri owned and operated company, serving the St. Louis metro area since 1984. Our state-of-the-art 53,000 square-foot manufacturing and production facility and corporate headquarters are located in Wentzville, Missouri. Superior has advanced the art of cultured granite and marble products, which offers an attractive and affordable alternative for homeowners. There are showrooms located in St. Louis, Missouri and Springfield, Illinois. With 160 employees, Superior also serves most major builders in a growing metro market.

Placed a order for 2 gift cards on 12/10/15 from web site the order was shipped to Belleville IL…read moreand set for delivery on 12/17/15 in Belleville. Instead of delivery the cards were sent to NJ. I have been on the phone with them several times and put on hold for hours and still don't know when or if they will ever be delivered. Horrible l customer service!!!!!!!

This company is so reputable. I just love my walkin shower that replaced my tub. I had it put in 5…read moreyrs ago and needed a small place recaulked and they were very quick to come out and put all new caulking in. They were so easy to work with, friendly and readily honored the lifetime warranty.

From the owner: Upgrade your bathroom with Bath Fitter in Springfield, IL -- your local expert in custom bath and…read moreshower solutions and creators of the PermaFit™ Solution. With over 40 years of bathroom remodel experience and millions of installations, we specialize in custom tub over tub solutions, bathtub replacements, shower installations, tub-to-shower conversions, and walk-in showers -- all completed in as little as one day. Bathtub replacement is no longer needed with our unique tub-over-tub process. Our seamless, high-quality acrylic shower walls and fixtures fit over your existing setup ensuring a sleek, durable, and hassle-free remodel. Bath Fitter is the trusted choice for shower replacements and accessible bathroom upgrades in Springfield

I called the number listed above and it seems like this place went out of business sometime in…read more2007. The poor woman that answered has to explain that to everyone that calls so don't bother her :)

I had a guest break a window in my short term rental, I removed window and walked it into BVB, they…read morewere fast, kind, and fairly priced at $126 my window was replaced in a few hours ready in time for my next guests.

I had to replace the screen on my sliding door. It's like having a brand new door! They'll be my…read morego-to from now on. They also sell mirrors.