Shane the manager is so helpful and friendly made the move in so easy and smooth. safe and clean…read morecommunity and super friendly.

Great first week at Capitola Gardens. Shane (Leasing Office) and Steve (Maintenance) addressed…read moreevery question and need promptly and effectively. Even better, they did so with friendliness and humor. My place is immaculate and attractive. I made a good choice!

Hello I had an emergency repair Jose responded quickly! He was able to assess the problem and…read morepromptly repaired it. Jose was professional, knowledgeable and courteous! Thank you Jose for a job well done! Glenda our complex manager has a great team of people including Marcelino and Pancho! I love living at Plum st gardens ! Linda Felicio

Adding my agreement to what has been written here by others. The friendly people, both staff and…read moreresidents, plus the perfect location within walking distance to Capitola village and the beach make Plum Street Garden Apartments an easy choice.

Darius was incredibly helpful in my families search for a good Property Manager outside his area!…read more Fantastic customer service and we don't even rent through him! A pleasure to talk with and he was happy to be of assistance! Thank you so much Darius.

We have a studio apartment under Darius Mohsenin. When we applied, the posting said they accept…read morepets but needs approval. We sent pics to Darius along with our application and we already sent applications to multiple places, but Darius was the only one who accepted us when no one would. Rather than sneaking our pooches, we risked asking permission. The manager said he valued honesty. We really appreciate him to this day. Being affected with this pandemic, we were able to stand back up because he gave us a place we could afford and live together with our dogs. I guess its best to get a landlord that understands and sympathizes with your situation especially in this pandemic.

Save your self from this place have been living here for 10+ years and still haven't been able to…read moreget my kitchen remodeled. Had to keep asking for almost 3 years just to get my carpet removed and get floors put in even though they were not done right have been telling them that the floors are lifting up and they don't do anything about it. Every time I ask Mario when they are going to finish remodeling my unit he always just says next month and that month never comes. I have also called the office to have them come fix some stuff that is not working like the kitchen cabinets and the bathroom shower and they just never come. Not to mention the infestation of roaches there is they don't do anything about it just send supposedly pest control and they don't do anything mind you I have cameras in my unit and all they do is nearly spray some chemicals that don't do nothing they don't even work. Save your self and run from this place the workers also don't do their job right the only good maintenance person they had was moved to a different unit place and this one is so shitty.

I have been living here for 5 years and have loved every minute of it. The units are spacious, the…read moreproperty is always kept very well and clean. When there's a maintenance issue, help is always there right away to fix things. My kids enjoy playing outside and always feel safe. When searching for a place and finally coming upon Emerald Bay Apartments, the office staff made us feel welcomed and the application process was smooth and did not take long at all to be approved. Thanks

This might be a little premature, as I just moved out a week ago and haven't received word on…read morewhat's left of my security deposit, but I've never had anything but good experiences with Santa Cruz Property Management. By the time I got a chance to get up to Santa Cruz to look for an apartment the school year was closing in and options were limited, but the approval process was speedy and hassle-free and the small, one bedroom unit ended up being perfect for my needs. I didn't have many issues, and when I did they were mostly my issues rather than issues with the apartment, but the staff at SCPM was helpful every time. One month I realized that I had completely forgotten about paying the rent. I went in to the office around the time they opened the day after my rent was due and the woman working that morning told me not to worry about the late fee. And when I asked that they hold off on showing the apartment for one week while I was preparing for and taking my final exams, SCPM was fully accommodating even though it was right in the middle of the peak of their renting season. In the process of clearing out the apartment to vacate I realized I'm probably not a master of the deep clean, but when I called to ask about how that might affect a future reference (my only reference, as this was my first apartment) Cathy assured me that as long as I made a good faith effort and communicated with them at the office they wouldn't hold the fact that they'd have to have some extra cleaning done against me. Similarly, I realized that I had lost the key to the lock I'd put on my storage unit out back; Cathy again told me that, though whatever the cost of hiring someone to come down with some bolt-cutters would of course be taken out of my security deposit, this wouldn't affect my reference. To be honest, I hope you never even read this review, since you'll probably have to read a handful of bad reviews to get here. I'm guessing for the most part people aren't thinking about leaving reviews for property management unless they've had an issue. But my first renting experience was very pleasant, largely thanks to the staff at SCPM.

Unfortunately, I don't have anything positive to say. The number of rentals they have available in…read moreSanta Cruz is kind of wild. I have reached out via phone and email multiple times to set up a tour and nothing has come of it, which is too bad. I'm disappointed to say the least.

Loved living here and so did our kitties! I wish more properties would welcome animal companions…read morelike they do. The property manager, Randy, is easy going yet professional and has always done a great job of accommodating our needs at both Breakwater Apartments and 30th Ave Townhomes. That's actually one of the main reasons we decided to live at another Rutherford property: we knew we liked the management. The maintenance engineer, Albert, is very responsive to service requests too. Only reason why I'm not giving 5 stars is because of value/cost of rent but that's also due to the market in this area. Overall very lovely.

From the owner: Rutherford Management Company has proudly served as an owner-operated property management company…read morein California. Our modern apartment communities are built around the concept of putting our residents first. We have specially designed each community to offer an exceptional lifestyle with first-class amenities and features, bar-none customer service, and desirable neighborhood locations.

Rob represented me as a buyer. I didn't get exactly what I was looking for but instead I got…read moreexactly what I wanted. Realtor recommendations might come a dime a dozen but what makes Rob Ross stand out is that he is a true conduit for what you want. He is diligent with the tasks you need him for and respectful of your desires even when what you are asking for might be unorthodox to the real estate world. For example, I made a couple offers that were probably laughable low but he followed through with them and gave them the legitimacy which led to good bargaining. Also, there were some houses I was interested in that were not conventional and Rob went through the appropriate effort to find ways where I could have a valid position to get them. ( For instance a 203k FHA loan offer. ) These are strange market times and Santa Cruz is a strange housing market in general. There were a few times when I wish that Rob would just give me the right number to offer etc.. but he was good about not being a direct market influence on my pricing and instead pulling from me what I actually felt I wanted to pay for a property. All the while offering advice that he and his family has gained over their years of being active members in both the real estate and rental markets in Santa Cruz. This is a huge bonus for buying, where you need to know if you are buying an investment or just a place to live. Additionally, he knows exactly what paperwork to unearth to make sure everything is on the up and up. What earns Rob the fifth star is that he hasn't abandoned me now that we've gone through my transaction. He continues to check in on my needs and is a trustworthy e-mail correspondent when I have homeowner questions, recommending quality professionals and giving me an idea of what to pay so I don't have to learn by being a sucker. All in all, I'm very happy and will use Rob again when it's time for my next real estate action.

We just purchased our first home with Rob as our real estate agent and were impressed at every step…read morealong the way. Rob's deep understanding of the market and good relationships with other agents allowed us to succeed in getting the home we were looking for in this competitive Santa Cruz area. His great communication skills, professionalism and responsiveness helped us to manage the ups and downs of the home buying experience. We would recommend Rob Ross and his team to anyone looking to buy a property. Buying a home can be a stressful experience at times and having an agent with integrity that you can count on to represent both your interests and your values makes all the difference. Whether developing bidding strategies on competitive properties, trying to navigate short sales, or understand the potential of fixer uppers Rob was always on top of the situation and able to help us understand our options. We ended up getting one of our favorite properties even after being out bid because Rob took the time to follow up with the selling agent and make sure we were in position when the original high bidder deal fell apart. Rob also walked us through the county assessor and city planning office on multiple properties to help us ensure that we were getting the property we thought we were and what potential restrictions there would be. On top of Rob's expertise and ability to deliver results he's also a really nice guy. He's a devoted father who makes it to his kid's soccer games and works with his parents in the family business. He's a great listener and took the time to understand our family and what we were really looking for in a home. He's a great communicator, always helping us to understand our options and how the real estate market works. He's very responsive, answering technical questions and calming frayed nerves in a timely fashion over text, email, telephone and in person. Thanks Rob for helping us to find a wonderful home and giving us an education to last a life time about real estate!

I loved being near the beach but that was basically it. As far as the complex, it was often very…read moredirty, trash and dog poop everywhere. It's not managements fault residents don't take care of our community but it looked trashy. The maintenance staff was kind and helpful but the office management is very unresponsive. I called, emailed, texted, etc. and they rarely ever responded. The office is often closed despite having open hours. They shut the water and hot water off often and don't notify the residents. The interior was poor quality. The cabinets peeled, mold in the bathroom that I had to spray with bleach every month, damaged "wood" floors from previous resident. I never used the wall heaters, seemed wasteful, just wore sweatshirts in the winter. I was embarrassed to invite family over because it was so dirty outside and the inside just didn't look nice. Parking sucked too. One spot for a two bedroom and street parking was challenging for the 2nd car. Finally, I moved out last in September and they've withheld my deposit past the 21 day law required. I still haven't received it as of November 3. Due to their poor management, I figured this would happen so at least I don't have to pay nearly $500 cleaning fee but when I call, email and text, management rarely responds. I about ready to file a small claim against them. Super frustrating.

terrible complex. maintenance takes weeks to respond and often never shows to fix the problem…read more washing and drying machine have been broken since i moved in, no air ventilation in downstairs bathroom, water goes out at least once a month, bathroom started to flood at 1 in the morning. terrible complex do not live here. such a shit show

Do NOT move in here! The only positive is that they allow you to have pets, BUT they charge you…read more$500 for each pet AND a monthly pet rent- so excessive for a pet. They also automatically take money out of your deposit at move out for a cleaning crew even if you clean yourself before you leave! When I was moving out, they were having issues reaching the other tenant and were dodging my calls while STILL charging me money. I've been moved out for almost a month and have heard nothing about my deposit. The manager is never on site and is extremely unhelpful. They LEGALLY have to give you your deposit back or send you an itemized statement of why you didn't get it back within 21 days of your move out, and I haven't received ANYTHING at this point m. Extremely bad business practices- I'm debating reporting them to the BBB

If we could give Luis 10 stars we would! We haven't moved into an apartment in a long time, really…read moreit was before there was internet and applying on-line. Luis was so patient and helpful with the online application. He walked us through each step and answered all questions we had. We couldn't have done it without him! Move-in day appointment was handled so efficiently by Luis. The apartments themselves are very clean and quiet. It has a nice common area and beautiful landscaping. Big shade trees and flowers everywhere. The location is perfect for shopping or for nice long walks. We are very pleased here.