Very disappointing!!! My husband and I were on our honeymoon last month and it was our very first night in beautiful Verona. We were out walking all day exploring the city and we couldn't wait to have a great meal. We decided to give this place a try especially because we wanted to sit outside and enjoy the view of the river. We were greeted right away by a server, while we perused the menu, and asked if we wanted to sit inside or outside. Pleased to be acknowledged so quickly, we happily told him we would love to sit outside. He, then, motioned to us to go into the place and find our way to the outside dining area. We reached the doorway to the outside and patiently waited for someone to seat us. There were quite a few tables to choose from since we arrived when it wasn't very busy. Spotting an open, but dirty table that had a great view, we continued to wait a few more minutes for someone to come out and clean it. Enough time went by where no one came out, that made us think, maybe we are supposed to seat ourselves. There wasn't a sign that said, Please Wait To Be Seated, but we didn't want to assume. We felt uncomfortable just standing in the area while others were seated and looking at us, so we decided to take a chance and sit at the table. A server, finally, came by, wiped the table for us, and handed us menus. We were so excited to try the food because everything sounded delicious on the menu, plus it was our first sit-down meal in Italy that wasn't in a hotel, so that added to the excitement. Once we made our food and drink choices, which didn't take very long, we waited patiently again for the server. We sat and sat and sat and were never asked if we were ready to order. So much time went by, in fact, that the dining area began to fill up pretty much to capacity and we noticed the new tables getting served before us. We kept trying to get someone's attention, but kept getting ignored. At one point, a server walked up to our table, acted like we weren't even there, grabbed our napkin holder, and placed it on one of the new tables. After about 30 minutes of this, we were fed up, got up, and stormed out. To this day, we still don't know if it was because we were tourists, but we will never be back to find out. We love Verona and we didn't let this place ruin our Italian experience. Because of how rude and disrespectful this place was, we ended up eating at a place nearby where the service and food were top notch! We are already planning our second trip to Italy and Verona in particular and rest assured we will definitely not come back to this place and give it another chance. My husband and I are both in the restaurant/hospitality business and we are very understanding when it comes to bad service. We know that there are many factors to consider, like how busy the place is and if the server is having an off night, but it was close to empty when we arrived, both in the inside and outside dining areas, and we were never assigned a server to even know if they were having a bad day or not. It's no wonder that it only has 3 reviews on Yelp and not 1 of them is a 5 Star. Of our 14 day trip throughout Italy, this was the only time we felt unwelcome! read more