I had a great experience at Cappellino Chevy in Boston, NY. It first started with a phone call with Marc Olsen, the sales Manager. He was very professional in getting me the information that I requested and he was fast and responsive. After purchasing the car we did have an issue and a repair was required. We live out of NY state and Marc stepped up to the plate and had the car repaired at our local Chevy dealer. This was above and beyond what they had to do to comply with a used vehicle warranty. Thank you, Oulton Hues read more

Caren has worked it out again! Thanks to her I picked up my new Silverado today! the crew at Cappellino Chevrolet is the best!

Will never buy a vehicle from anyone else! Caren Steven's is the best sales person in all of Western New York. 10 cars and 18 years later... that's just in my household, I have referred many other happy customers. Every time I'm in Cappellino Chevy the staff is so nice, making my day that much better! You will feel like you matter when you buy a vehicle there. It's worth the drive. read more

I went to Cappellino for the first time because they were the closest Western Snow Plow authorized dealer to me. My plow had an electrical issue for which my regular mechanic wasn't able to fix. Since I couldn't lift the plow due to the issue I had no way of getting it there. I figured a plow dealer would have a plow available and could figure out if it was in the truck end or the plow end without the plow. Silly me... they wouldn't even look at it without the plow. I managed to dangerously get the plow to the dealer and received the call that it would cost $1000 to replace 4 wiring harnesses. I find it hard to believe that 4 harnesses would be faulty in 3 weeks of not being used. I told them to test the plow after each harness was replaced. Hahaha! Silly me again. They replaced all 4 harnesses as they intended to do all along. I still find it hard to believe that 4 wiring harnesses would go bad all at once. When I checked out the old harnesses I found an issue with only one. I don't feel that the service department was very honest. I also find it hard to believe that 4 harnesses being replaced in 3 hours time cost $1000. My first visit to Cappellino will certainly be my last! I am still having problems with the plow power. After $1000 in repairs it should be working perfectly and it isn't. The dealer did contact me and offer $130 credit. As if I would go back to a shady service department for more service. I wrote a letter to the owner about my dissatisfaction and after a week have still not heard back. I guess they really are more concerned about profit over customer satisfaction. And don't believe the canned response to the review. They have posted that every time that I edit the review. I have contacted them and they DON'T CARE!!!!!!!! read more

So I have been looking for another truck for awhile and all the local dealers around here have nothing but junk for what I was looking to spend. I contacted Cappellino Chevrolet and spoke to Mike Herberger in sales. This man literally went out of his way to find me what I was looking for and he did it. Always stayed in contact with me and didn't give me any BS. I highly recommend to anyone looking to buy another vehicle that you give him a call. They will have my business for life. It is well worth the hour and 30 min drive. A big thank you to Mike and Cappellino Chevrolet. read more

Recently purchased a 2020 Silverado Pickup from Cappellino Chevrolet. This is one of several vehicles I have purchased from this dealership thru the years. Both Kathy and Brian were very professional and made the purchase easy and enjoyable. The price was fair and the vehicle was ready for delivery when promised...Highly recommend ! read more

I purchased a pre-owned 2010 dark blue Chevy Malibu with around 25,000 miles on it for about $15,999,and love it. My sales representative was Kathy B. and she helped me to try out various models so I could be confident in choosing the right one that was comfortable and economical to my personal needs. Thank you so much for helping to make my car buying experience a pleasant and memorable one. read more

I was told by the service writer that he would only charge me 15 minutes for a front end inspection. When I received the bill, he charged me 30 minutes which was another 25 dollars. When asked about the difference, he stated because you didnt get the work performed at the dealership so he charged the extra 15 minutes. Not happy with the ambiguous pricing. He charged me more money because i didnt have the dealership perform the work. read more