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Captain's Quarters

2.6 (9 reviews)
ModerateHotels

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5 years ago

For the price you pay per night and can't even have a working TV in the room, that's sad!

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6 years ago

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8 years ago

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8 years ago

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9 years ago

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9 years ago

Great place to stay if you're fishing! Comfy beds cold ac and cable! Wifi isn't great.

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9 years ago

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13 years ago

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11 years ago

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Hampton Inn & Suites Port Lavaca - Property amenity

Hampton Inn & Suites Port Lavaca

(4 reviews)

I'm heartbroken and deeply disappointed to write this, especially since we've stayed at this hotel…read morebefore and always had pleasant experiences. Unfortunately, that all changed during our most recent stay when we discovered BED BUGS in our room. Naturally, I contacted management to report the issue -- not to cause trouble, but to let them know what had happened. What followed was one of the most shocking customer service experiences I've ever had. I spoke with Christine, the manager, who was extremely rude, dismissive, and unprofessional. She barely let me speak, and essentially called me a liar. I wasn't angry -- I was just trying to explain the situation. Instead, I was treated with cruelty and total disregard. What makes this even more painful is that I'm dealing with serious personal circumstances -- we were there for our aunts funeral, my mother is battling cancer, and I have multiple health issue's myself. Why would I ever waste my time making something like this up? I called to protect other guests and give the hotel a chance to fix the issue. Instead, I was insulted, treated absolutely horrible, and ignored. If you value cleanliness, compassion, or even basic human decency, I strongly recommend you avoid this hotel. Bed bugs are a serious issue, and with all my health issues I have a huge job in front of me, and we don't have the money to hire professionals. I have already spent over $300 for this issue, poison, multiple bag seal containers, a steamer, ext. I had to go see my doctor because with my autoimmune disease this has caused an infection on my skin. Instead of this hotel taking responsibility or investigating, management chose to deny, deflect, and degrade. I genuinely hope they make changes, because no guest deserves to be treated this way.

I can't say enough good things about the kindness and compassion the staff here showed us as we…read morestayed here while escaping Sugar Land during the power outages caused by Hurricane Beryl. Beyond the wonderful customer service we received, the hotel is new, clean, and has great views of the bay. Pets are welcome for a small fee and it's easy to get to convenient to everything in Port Lavaca. There is a great kids beach nearby with a fishing pier on the bay and several restaurants close by so even if you're just trying to get away for a day or two I highly recommend this location.

Captain's Quarters - hotels - Updated June 2026

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