I needed a break line fixed and was given an estimate of around $250, then told that i needed…read moreanother part replaced and was given no estimate for the service. When I asked randomly if it would be another $200-$250 for that service I was told yes. After everything was said and done I was charged $1000 a number that was never mentioned or agreed upon, and to top it all off after receiving my vehicle back it started had a new problem that I never experienced prior that i now have to fix before I can get a new tire. Thanks charleston service center for all the turmoil!

** - Over \$10,000 Wasted, Still Driving with Unsafe Repairs**…read more Over the past year, my wife and I have spent **more than \$10,000** at **Charleston Service Center** between our **2011 Ram 1500** and **2012 Ford Fusion**. After countless return visits for improperly done repairs, I finally gave up and took our vehicles to **Oakland Service Center** -- the only shop I trust now. Let me start by saying: **Jerry Hamner**, the former owner and intake guy, was great. He was honest and professional. But under the **new ownership**, this place has turned into an unqualified, high-priced guessing game -- and it's costing people big time. --- ### **2012 Ford Fusion (My Wife's Car):** * Brakes were replaced, but the car **pulls into oncoming traffic under braking**. That is a **critical safety failure**. * The shop claimed it was fine -- either they didn't test drive the vehicle or ignored the issue entirely. * **Brakes squeal constantly**, and we were told it's "just the parts," even though we were charged for **premium components**. * As of today, her brakes are **still squealing** because we can't afford to have them redone yet -- but we will eventually, somewhere else. --- ### **2011 Ram 1500 (My Truck):** * Was told the **rear end was bent**. It wasn't. They used this to justify a **completely unnecessary rear-end replacement.** * They tried to do an **alignment three times** -- each time it got worse. My steering wheel went from straight up to **noon**, then **11 a.m.**, then **2 p.m.**, and the **tire wear was extreme**. * They pushed **premium parts** at **massive markups** -- I paid **\$2,600 for parts that retail around \$600**. * They **misdiagnosed the 4x4 system**, replaced the wrong components, and only after **I figured out the actual issue myself**, did I buy the correct part and take it to **Oakland Service Center** to be properly installed. * Now the **engine has blown**, and I'm waiting to find out from Oakland what went wrong -- because I no longer trust anything this shop did. --- ### This Is Not ASE-Certified Work Basic procedures like **greasing the back of brake pads** to prevent squeal were skipped. That's **day-one mechanic training**. I seriously doubt the current crew has **ASE certification**, and if they do, it's not reflected in their work. --- ### Want Jerry's Quality? Go to Oakland. Jerry used **Oakland Service Center** for years. That's where I go now -- and it's the only place I recommend. Charleston Service Center, under its current ownership, **blames everyone else, avoids accountability**, and is slowly destroying what Jerry built. --- ### Final Warning: If you go to Charleston Service Center, be prepared to **spend thousands**, return repeatedly, and eventually **pay another shop** to fix what they messed up. I gave them every chance. **Over \$10,000 later**, my wife's brakes still squeal, and my engine just blew. **Avoid this place unless you like wasting money and risking safety.** We are taking them to small claims court very soon.

This dealership has exceeded what I would consider reasonable or professional business conduct…read more I purchased a vehicle from this dealership approximately five years ago. Since that time, I have repeatedly and clearly requested that my phone number be removed from their contact and marketing lists. Despite multiple requests, confirmations, and assurances that my number had been removed, I continue to receive recurring sales calls. These are not occasional follow-ups but persistent solicitations that continue after explicit opt-out requests. At this stage, the repeated contact feels intrusive and disregards basic customer privacy expectations. My reluctance to maintain contact stems largely from my experience with the vehicle purchase itself. The maintenance history presented at the time of sale now appears questionable. Information that should have been disclosed transparently was either inadequately explained or omitted. Mechanical issues later arose that reasonably should have been reflected in the vehicle's documented history. Attempts to obtain clarification or accountability afterward were met with inconsistent explanations and limited cooperation. My interactions with the service department further undermined confidence in the dealership's professionalism. On one occasion, I was informed that a light bulb replacement could not be completed due to the presence of an aftermarket LED component. This explanation proved inaccurate, as the underlying problem was ultimately identified as faulty wiring. Rather than conducting a thorough diagnostic assessment, the service department provided misleading information and failed to properly address what should have been a straightforward repair. The experience gave the impression of inadequate troubleshooting and a lack of diligence. As a result: I no longer have confidence in the dealership's transparency regarding vehicle history or post-sale support. The repeated requests to cease contact have not been respected. Their service interactions reflected poor diagnostic practices and insufficient accountability. A reputable dealership should respect clearly communicated opt-out requests and provide accurate, transparent information both during and after a sale. Continued unwanted contact, combined with unresolved concerns regarding vehicle history and service quality, reflects poorly on the organization's customer care standards. Consumers who value transparency, professional service practices, and respect for personal boundaries should carefully consider these factors before conducting business with this dealership. Based on my experience, I would not choose to purchase from or work with this dealership again.

I drove 2- 4 hour round trips to purchase a jeep. When I got the purchase agreement, they had…read moreadded a $348 brake light I did not want. Found out later it is illegal to have. I put a down payment on jeep and it was still advertised on CarGurus and the day I picked it up the price was lowered $500. They would not honor the advertised price. After making the 2 trips, they did not even detail the jeep (the wheels were horrible) or fill the tank up. It had less than a half of a tank. Plus they ran my credit way too many times -- when I told him we were preapproved through our credit union. I sent them an email. No response. Their representative called me to see how my experience was and I told her. She said that she would tell the manager and I still have not heard anything. Shady business practices to say the least.

Great atmosphere for an automotive shop. Stop in have some coffee or water while you wait. Friendly…read moreservice and up front on problem and cost. Work is done meticulous and cheaper labor costs than a dealership.

Rob does a top notch service, him and his crew do an excellent job. Had our vehicle in two other…read moregarages (not in this area) for a ignition switch problem ... Rob got to root of the problem and corrected it by simply opening his eyes that the others failed to do.

very racist. I've taken my car there twice. Once for new tires and again for an oil change. On both…read moreoccasions I was denied service due to my car "smelling like marijuana". I was told it "bothered a technician's health issues". If you are an African-American individual with a black ice air freshener, I suggest you don't take your car here unless you want to be racially profiled for doing drugs. I'd give no stars if possible.

Dear Walmart Management- Please teach your employees how…read moreto utilize your phone system AND to refrain from eating while talking to a potential customer trying to schedule an oil change. Young person disconnected the call multiple times and was eating something as she told me she was trying to find someone who could help schedule an appointment...... Operator FINALLY informed me no appointments needed....... Maybe tell that to the children answering your phones and things would go easier.......

Oil change, Service was great and the staff was really polite. The price was good . I called and…read morethey gave me an appointment that worked with my schedule.

Dave and his crew do an excellent job they give you an accurate estimate and keep you informed if…read morethere's any variation from estimate. I appreciate the entire staff being service oriented and I would not take my car anywhere else. Thanks Dave and crew for a job well done.

I highly recommend Bartley Garage for all towing needs! Prompt and courteous!read more

locked myself out of my car, called Bartley Garage and quickly they came to my location and helped…read moreme unlock my car!

2 hours for a oil change on a fleet vehicle the service requested was a full inspection, tire…read morerotation, fuel filter change I even made a appointment. These guys only changed the oil, then attempted to charge for a tire rotation they did not do. I have a mark on my passenger tire I made before the service and the mark is still in the same place on the passenger side. AVOID they will try to get one over on you.

From the owner: Neal Tire & Auto Service is a 100% employee-owned shop committed to honest service, competitive…read morepricing, and expert automotive care. We're your one-stop shop for tire service, oil changes, routine maintenance, brake service and repair, battery replacement, check engine light diagnostics, heating and air conditioning service, wheel alignments, and more. No matter the service, our team focuses on safety, reliability, and long-lasting results.

Got me in on an urgent request. (I'm from Arizona). Nick and crew got me worked in. A front end…read morebrake job. I had car serviced and checked before I left AZ. They saved the day! I needed to be in Indianapolis that night at airport. All I can say is thank you for an emergency repair, fair price, and professional service. My Paris and Chrisman illinois friends all gave them a 5 star. Thank you Precision Collision. I didn't miss a beat. Mark David, Tucson, Az

On a trip home from Missouri to Ohio our car decided Illinois was a place we needed to visit. We…read morebroke down on a Sunday on interstate 70. Scott came and took pictures to send to his mechanic buddy Nathan. This allowed Nathan to be prepared for the car while we were towed to Precision Collision. Scott had coloring books and toys for the 2 little girls so they wouldn't be scared. He even stopped for a potty break! Scott and Nathan took care of us and treated us like family. It's incredibly rare to find such caring people in the industry known for taking advantage of women. These guys were the best! Many thanks from a safe Nana, Mommy, Mati and Kiki!

Great customer service! Fixed our mower in 2 days and is selling it for us. Always easy to get a…read morehold of and up front with information

From the owner: At shon's tear & repair we buy, sell, service and repair pretty much anything w a small engine…read more some of the services we do range from oil changes, winterization, to overhaul or engine swaps.. few other things we offer is automotive service such as oil change, tune ups, minor muffler repair, brakes etc

I would give these guys five stars if it wasn't for their rude, tattooed, obnoxious toe-truck…read more driver. He had to have me give him directions to Stevenson hall three times each time getting angry he couldn't find it. Even though Stevo is the largest building in Charleston Illinois and he should know where it's at! He also was rather rude a out my knowledge of mechanics. Other than that they were fair priced. Nice to me when I came to pick up my car, and explained the problem in a way that I could understand. I highly recommend them, just not their towing services.

Our absolute favorite Mechanic shop. They are always honest, reasonably priced and nice. They will…read moretell you exactly what was wrong. I have never had anything bad happen with them.