I would give these guys five stars if it wasn't for their rude, tattooed, obnoxious toe-truck…read more driver. He had to have me give him directions to Stevenson hall three times each time getting angry he couldn't find it. Even though Stevo is the largest building in Charleston Illinois and he should know where it's at! He also was rather rude a out my knowledge of mechanics. Other than that they were fair priced. Nice to me when I came to pick up my car, and explained the problem in a way that I could understand. I highly recommend them, just not their towing services.

Our absolute favorite Mechanic shop. They are always honest, reasonably priced and nice. They will…read moretell you exactly what was wrong. I have never had anything bad happen with them.

Great atmosphere for an automotive shop. Stop in have some coffee or water while you wait. Friendly…read moreservice and up front on problem and cost. Work is done meticulous and cheaper labor costs than a dealership.

Rob does a top notch service, him and his crew do an excellent job. Had our vehicle in two other…read moregarages (not in this area) for a ignition switch problem ... Rob got to root of the problem and corrected it by simply opening his eyes that the others failed to do.

Oil change, Service was great and the staff was really polite. The price was good . I called and…read morethey gave me an appointment that worked with my schedule.

Excellent service. Great quality at an affordable price. Was able to get in for service rapidly…read moreupon request.

Sold me a $250.00 dollar battery, but told me I didn't need a tune up. After their service, I took…read moremy car to another mechanic in town and found out I DEFINITELY needed a tune-up, plus a lot more. Car is now running like a top So, I want to thank Car-X. If it hadn't been for them, I may not have gotten my car fixed properly

THEY RELEASED A "LIFE HAZARD" ONTO THE ROAD - AVOID AT ALL COSTS…read more If I could give zero stars, I would. Monro, Inc. and its subsidiaries (Car X and Tire Barn Warehouse) are not just incompetent; they are dangerous. In September, Car X in Charleston stripped my lug bolts during a routine service and hid it from me. It took a separate mechanic in Pennsylvania to point out that my wheel was seized. When I went back to Charleston, they admitted they messed up, blamed a fired employee, and sent me to Tire Barn in Champaign. Instead of fixing the catastrophe, Tire Barn reinstalled a structurally compromised wheel and sent me on my way. I only found out how close I was to a fatal accident when Costco Tire Center refused to let me drive the car away this month, calling it a "huge road hazard" that no professional should have ever let on the street. To top it off, trying to get help from their corporate office was a nightmare. I spoke with a Theresa Griffith, Guest Service Manager, who was incredibly unhelpful, dismissive, and clearly didn't care that her company's negligence ruined my Easter vacation and put me in physical danger. Do not trust these people with your vehicle. They will damage your car, lie about it, and then act like you're the problem when you demand they make it right. They are a disgrace to the automotive industry.

Sold truck not even 9 months ago and have had nothing but mechanical and technical issues they…read morewon't cover.... Sold us a lemon which is wrong for a 2017....

Ongoing electrical problem that 4 other dealerships couldn't locate or solve. I was 300 miles away…read morefrom home and had to get to the closest dealership as fast as I could. I couldn't have been luckier that day. Service Tech Jacob was the only person after 10,000 miles and 5 dealerships that took the time to properly trouble shoot my problem, locate the issue, and fix the problem. If I had a major problem in the future, I would drive 300 miles so Jacob could solve it, the first time. I have NEVER been so impressed with any dealership as I was with Diepholz!

2 hours for a oil change on a fleet vehicle the service requested was a full inspection, tire…read morerotation, fuel filter change I even made a appointment. These guys only changed the oil, then attempted to charge for a tire rotation they did not do. I have a mark on my passenger tire I made before the service and the mark is still in the same place on the passenger side. AVOID they will try to get one over on you.

From the owner: Neal Tire & Auto Service is a 100% employee-owned shop committed to honest service, competitive…read morepricing, and expert automotive care. We're your one-stop shop for tire service, oil changes, routine maintenance, brake service and repair, battery replacement, check engine light diagnostics, heating and air conditioning service, wheel alignments, and more. No matter the service, our team focuses on safety, reliability, and long-lasting results.

I highly recommend Bartley Garage for all towing needs! Prompt and courteous!read more

locked myself out of my car, called Bartley Garage and quickly they came to my location and helped…read moreme unlock my car!

This dealership has exceeded what I would consider reasonable or professional business conduct…read more I purchased a vehicle from this dealership approximately five years ago. Since that time, I have repeatedly and clearly requested that my phone number be removed from their contact and marketing lists. Despite multiple requests, confirmations, and assurances that my number had been removed, I continue to receive recurring sales calls. These are not occasional follow-ups but persistent solicitations that continue after explicit opt-out requests. At this stage, the repeated contact feels intrusive and disregards basic customer privacy expectations. My reluctance to maintain contact stems largely from my experience with the vehicle purchase itself. The maintenance history presented at the time of sale now appears questionable. Information that should have been disclosed transparently was either inadequately explained or omitted. Mechanical issues later arose that reasonably should have been reflected in the vehicle's documented history. Attempts to obtain clarification or accountability afterward were met with inconsistent explanations and limited cooperation. My interactions with the service department further undermined confidence in the dealership's professionalism. On one occasion, I was informed that a light bulb replacement could not be completed due to the presence of an aftermarket LED component. This explanation proved inaccurate, as the underlying problem was ultimately identified as faulty wiring. Rather than conducting a thorough diagnostic assessment, the service department provided misleading information and failed to properly address what should have been a straightforward repair. The experience gave the impression of inadequate troubleshooting and a lack of diligence. As a result: I no longer have confidence in the dealership's transparency regarding vehicle history or post-sale support. The repeated requests to cease contact have not been respected. Their service interactions reflected poor diagnostic practices and insufficient accountability. A reputable dealership should respect clearly communicated opt-out requests and provide accurate, transparent information both during and after a sale. Continued unwanted contact, combined with unresolved concerns regarding vehicle history and service quality, reflects poorly on the organization's customer care standards. Consumers who value transparency, professional service practices, and respect for personal boundaries should carefully consider these factors before conducting business with this dealership. Based on my experience, I would not choose to purchase from or work with this dealership again.

I drove 2- 4 hour round trips to purchase a jeep. When I got the purchase agreement, they had…read moreadded a $348 brake light I did not want. Found out later it is illegal to have. I put a down payment on jeep and it was still advertised on CarGurus and the day I picked it up the price was lowered $500. They would not honor the advertised price. After making the 2 trips, they did not even detail the jeep (the wheels were horrible) or fill the tank up. It had less than a half of a tank. Plus they ran my credit way too many times -- when I told him we were preapproved through our credit union. I sent them an email. No response. Their representative called me to see how my experience was and I told her. She said that she would tell the manager and I still have not heard anything. Shady business practices to say the least.