I had such a wonderful experience at this dental office. From the moment you walk in, the front…read moredesk staff are incredibly kind, welcoming, and helpful. They always make the check-in process smooth and are happy to answer any questions. Dr. Sheppard is an excellent dentist -- very knowledgeable, gentle, and he takes the time to explain everything clearly so you feel comfortable and informed. A special thank you to Hannah, the dental assistant, who was absolutely amazing during my appointment. She was so attentive, caring, and made sure I was comfortable the entire time. What truly stands out about this office is how genuinely caring everyone is. Anytime I've had a concern, they've always taken the time to help and make sure everything is taken care of. I'm very grateful to have found such an amazing dental team. Highly recommend!

I've been a patient of Dr. Cindy Sheppard for over 20 years, and experiences like this are exactly…read morewhy I've stayed with her practice. Recently, I lost an old metal filling that I originally had done as a child (I'm a military brat, so it's been around a long time). Their office worked quickly to get me scheduled, which I really appreciated given how uncomfortable that situation can be. What stood out most was their experience and confidence in dealing with older fillings. It immediately put me at ease. Dr. Sheppard also took the time to carefully discuss my medical situation--I have a heart condition and am on blood thinners--and made sure to take the appropriate precautions before moving forward. That level of attention and clinical judgment matters. The office staff was personable and helpful throughout the entire visit, which makes a big difference. And something you don't see often anymore--the doctor personally called me that evening to check in, make sure everything was okay, and ask if I needed anything. That kind of follow-up and patient care is rare. I would absolutely recommend this office to anyone looking for a dentist who is not only experienced, but genuinely attentive to their patients.

We have taken our kiddos and foster kiddos. I love that they take care of foster families by making…read moreit easy to get in for an appointment and receiving services. The technicians are very kind and the Dentist is always thoughtful and helpful. He is sweet with the children too, excellent chair side manners.

They are very nice and usually very fast. The office is very kid friendly and the staff have…read morewonderful personalities. All-in-all it's a great experience. My daughter loves her Dentist! They treated her so well. Very happy.

Steer clear of this clinic and its parent company, Catalyst Dental Allies…read more While Dr. Carbone has always been kind in my interactions, the events surrounding my husband's treatment by another provider there have left us with serious concerns regarding patient safety, infection control, communication, and management oversight. My husband underwent preparation for two crowns at this office approximately a year and a half ago. During that appointment, we witnessed a dental assistant place a bare, ungloved finger into his mouth. During the same procedure, a dental instrument was dropped onto the floor by the treating doctor. The instrument was then picked up by the dental assistant, wiped with a Cavicide disinfectant wipe, and immediately handed back to the doctor for use in my husband's mouth without proper dry time. What makes this particularly concerning is that Cavicide labeling contains warnings regarding skin contact and proper use. The instrument was not sterilized through any process that we observed before being reintroduced into the oral cavity. Shortly thereafter, my husband developed painful sores, cuts, abrasions, and significant oral discomfort. To this day, he continues to experience complications from those crowns, and we have now been informed that they must be completely redone at our expense by another provider. Equally concerning was the conduct and demeanor of the dental assistant during the incident. The assistant appeared extremely emotional and was crying during portions of the interaction. As his spouse , it raised serious concerns regarding whether she was in an appropriate condition to be assisting with patient care during an invasive dental procedure. The Regional Manager, Lacey, was present during these events and interactions yet did not intervene or address the concerns that were being raised regarding patient safety and clinical conduct at the time it was happening. When I later attempted to discuss reimbursement for treatment that now must be redone elsewhere, the office repeatedly refused to provide meaningful assistance. During multiple phone conversations with Gia, I was never asked to verify my husband's identity or date of birth before discussing aspects of his care and account. I found this troubling from a privacy and compliance standpoint. I was told that the new management would not discuss the matter with me further and that I needed to contact Human Resources. I was given an email address to contact and that was it. The office manager, Gabby, and other staff members were unable or unwilling to provide the information necessary to escalate the complaint. For a corporate-owned practice, I found the lack of transparency and accountability extremely frustrating. Additionally, we experienced repeated billing issues throughout our time as patients and my insurance had to get involved to get us reimbursed. Whenever questions were raised regarding charges, communication became noticeably more difficult and retaliatory. We trusted this practice with our family's dental care. Instead, we were left dealing with ongoing pain, additional dental expenses, unanswered questions, and a complete lack of accountability. Patients deserve better.

Turn over in staff is always frustrating. The long time staff is good. Dentist is great, but staff…read moreis always lacking.

I have to say this visit was the best and most relaxed visit I have had and that was with a tooth…read moreextraction. I chose him because his ad said "We baby chickens", well I am the biggest chicken of all. He is so gentle and his staff is super friendly. I was in and out in less than 45 Minutes. I would totally recommend him to anyone!

I went to the office after a google search. One of my fillings had fallen out and I needed it…read morereplaced ASAP. I made an appointment with this office the next day I was excited to get it fixed. But it did not happen the first visit. Dr. Drummond just looked at it and scheduled me for another appointment for repair. I was very disappointed with the repair including tha mount of pain, healing time, and how large the gap was left, and having to floss after eating anything. My Xrays found 2 other small cavities that needed to be fixed. I made a particular point of telling him to please not let this happen again. But now, I have 4 spots in my mouth that catch food when I eat. Gross. Also one of the fillings was too high and I might have cracked my tooth because of it. (Crown comes next) I headed out of state to have my prior dentist repair it. Did I mention that this all took 5 visits? Shame on me for ever going to a dentist without a recommendation. I do feel badly that this rating is so low, as the in house hygienist was great.

He says gentle and it is! I really like this man. A sweet person and good dentist. You can't go…read morewrong. Very small office. But good.

New to the area, I experienced a dental emergency, which included the loss of a crown. A co-worker…read morerecommended a local dental office. Unfortunately that particular dental office did not have any available appointments until the following Wednesday and referred me to "Gentle Family Dentistry". Gentle Family Dentistry was great and provided excellent customer service! The staff and Dr. William Carter Jr. DDS went out of their way to rescue me from my situation. The staff went so far as to research the availability of other dentist and finding room on their busy appointment schedule for me. I highly recommend Gently Family Dentistry to other patients and their families.

They did my wifes dental work and they were great. She had some very painful procedures and the…read moreDentist was very sympathetic and cared. They made her feel comfortable and taken care of. I recommend them to everyone and they work with people who have state based insurance olans like Aetna and Sooner Care.

Was given estimate after checking insurance information given 3 weeks prior to visit. Bill was 4…read moretimes estimate given! Would not discuss charges.

I absolutely LOVE this place!!!! Dr. Schick and his staff are so amazing and make you feel so…read moreimportant!!!! I went to them crying and feeling so depressed with my smile and now I have a whole new look and confident with my new smile!!!! Thank you so much for my nautral smile!!! Why go out of town when you have the best dental group here in Duncan!!!!!

Im a bit afraid of going to the dentist. Juan Lopez is a…read moreexcellent dentist. This time I went in for a cap and saw Dr. Eric Lopez. He is a perfectionist and like his father painless. I would highly recommend Eric Lopez DDS.

I needed new veneers for years. But I was reluctant to have them done. That is, until now. I am…read moreglad I waited. Dr. Juan and his entire team is wonderful. I love my teeth!!