Background: I was a patient of the clinic for many years…read more(back when her dad was the dentist. I have never had anesthesia for fillings or cleanings in my life because there isn't a need. Reason for low review: We had a snow storm earlier this month, and she closed her clinic Thu & Fri because of it. She is closed Sat & Sun. I had been dealing with a low-level pain for a month using self-care. As luck would have it, the pain intensified that Wed night. I was unable to close my mouth or eat. Just touching the tooth with floss was excruciating. The clinic opens at 8 AM. When I didn't receive the call I was expecting, I called in and was told she doesn't arrive in until 9. When I finally got the call at 10 I was told I had to wait until Wed. I found an emergency dentist who could see me in 30 minutes, so I went to him. He told me I had fractured a root, would need antibiotics and at least a root canal. He got me in to see the endodontist a few hours later. I was told the tooth needed to come out & have an implant placed. By the time I saw the endodontist, the pain was still severe, but not excruciating (the antibiotics and naprosyn had kicked in). Once I saw the oral surgeon & had the dates, I called back to Montgomery's clinic to give them the update. I was informed that I was no longer going to be seen by Andrea because I went to another dentist when she couldn't fit me in. Her receptionist was very apologetic, saying she told Andrea several times that my pain was excruciating...Andrea simply didn't care. As a patient, I am stunned by her selfish callousness. As a physician, I am appalled by her rudeness, lack of empathy, and lack of professionalism. The truly sad part about this is that the hygienist I usually went to is AWESOMENESS personified. The front desk staff are top notch. Andrea does not deserve such loyal people! See Dave G's note: apparently I an not the only one to be so poorly treated.

Great customer service. Jr first day as a new patient. A little nervous, he felted welcome and…read morecomfortable. Thank you Montgomery team! Job well done!

So impressed with Dr. Brooks and his staff. The office is extremely nice and clean. All of the…read morestaff were friendly and they all did an excellent job of explaining what to expect and what happens next. My son had all 4 wisdom teeth removed. Dr. Brooks took his time to explain the steps, what he would recommend and why. The surgery was quick. I would definitely recommend them for any oral surgical needs.

Dr. Lutz and his whole staff are so kind, genuine and hospitable. My son and I have been his…read morepatients since 2004 when we came to Lawton. Everything that it says on his website is 100% true. They aren't stuffy and truly care about everyone that comes thru the door and go out of their way to make you feel comfortable. My apologies for the very late review. Thank you Dr. Lutz for everything!

From the owner: Welcome to Lütz Family Dentistry! At our practice, we specialize in a variety of different dental…read moreprocedures. Our friendly staff will go above and beyond to make sure that you are receiving the care and attention that you expect from your health care provider.

I had such a wonderful experience at this dental office. From the moment you walk in, the front…read moredesk staff are incredibly kind, welcoming, and helpful. They always make the check-in process smooth and are happy to answer any questions. Dr. Sheppard is an excellent dentist -- very knowledgeable, gentle, and he takes the time to explain everything clearly so you feel comfortable and informed. A special thank you to Hannah, the dental assistant, who was absolutely amazing during my appointment. She was so attentive, caring, and made sure I was comfortable the entire time. What truly stands out about this office is how genuinely caring everyone is. Anytime I've had a concern, they've always taken the time to help and make sure everything is taken care of. I'm very grateful to have found such an amazing dental team. Highly recommend!

I've been a patient of Dr. Cindy Sheppard for over 20 years, and experiences like this are exactly…read morewhy I've stayed with her practice. Recently, I lost an old metal filling that I originally had done as a child (I'm a military brat, so it's been around a long time). Their office worked quickly to get me scheduled, which I really appreciated given how uncomfortable that situation can be. What stood out most was their experience and confidence in dealing with older fillings. It immediately put me at ease. Dr. Sheppard also took the time to carefully discuss my medical situation--I have a heart condition and am on blood thinners--and made sure to take the appropriate precautions before moving forward. That level of attention and clinical judgment matters. The office staff was personable and helpful throughout the entire visit, which makes a big difference. And something you don't see often anymore--the doctor personally called me that evening to check in, make sure everything was okay, and ask if I needed anything. That kind of follow-up and patient care is rare. I would absolutely recommend this office to anyone looking for a dentist who is not only experienced, but genuinely attentive to their patients.

He says gentle and it is! I really like this man. A sweet person and good dentist. You can't go…read morewrong. Very small office. But good.

New to the area, I experienced a dental emergency, which included the loss of a crown. A co-worker…read morerecommended a local dental office. Unfortunately that particular dental office did not have any available appointments until the following Wednesday and referred me to "Gentle Family Dentistry". Gentle Family Dentistry was great and provided excellent customer service! The staff and Dr. William Carter Jr. DDS went out of their way to rescue me from my situation. The staff went so far as to research the availability of other dentist and finding room on their busy appointment schedule for me. I highly recommend Gently Family Dentistry to other patients and their families.

Dr. Carbone and his staff are just wonderful! They're super friendly and do a great job!…read more My entire family goes there and we're very happy with our decision to have them take care of all our dental needs! Highly recommend Dr. Carbone and his staff!

Steer clear of this clinic and its parent company, Catalyst Dental Allies…read more While Dr. Carbone has always been kind in my interactions, the events surrounding my husband's treatment by another provider there have left us with serious concerns regarding patient safety, infection control, communication, and management oversight. My husband underwent preparation for two crowns at this office approximately a year and a half ago. During that appointment, we witnessed a dental assistant place a bare, ungloved finger into his mouth. During the same procedure, a dental instrument was dropped onto the floor by the treating doctor. The instrument was then picked up by the dental assistant, wiped with a Cavicide disinfectant wipe, and immediately handed back to the doctor for use in my husband's mouth without proper dry time. What makes this particularly concerning is that Cavicide labeling contains warnings regarding skin contact and proper use. The instrument was not sterilized through any process that we observed before being reintroduced into the oral cavity. Shortly thereafter, my husband developed painful sores, cuts, abrasions, and significant oral discomfort. To this day, he continues to experience complications from those crowns, and we have now been informed that they must be completely redone at our expense by another provider. Equally concerning was the conduct and demeanor of the dental assistant during the incident. The assistant appeared extremely emotional and was crying during portions of the interaction. As his spouse , it raised serious concerns regarding whether she was in an appropriate condition to be assisting with patient care during an invasive dental procedure. The Regional Manager, Lacey, was present during these events and interactions yet did not intervene or address the concerns that were being raised regarding patient safety and clinical conduct at the time it was happening. When I later attempted to discuss reimbursement for treatment that now must be redone elsewhere, the office repeatedly refused to provide meaningful assistance. During multiple phone conversations with Gia, I was never asked to verify my husband's identity or date of birth before discussing aspects of his care and account. I found this troubling from a privacy and compliance standpoint. I was told that the new management would not discuss the matter with me further and that I needed to contact Human Resources. I was given an email address to contact and that was it. The office manager, Gabby, and other staff members were unable or unwilling to provide the information necessary to escalate the complaint. For a corporate-owned practice, I found the lack of transparency and accountability extremely frustrating. Additionally, we experienced repeated billing issues throughout our time as patients and my insurance had to get involved to get us reimbursed. Whenever questions were raised regarding charges, communication became noticeably more difficult and retaliatory. We trusted this practice with our family's dental care. Instead, we were left dealing with ongoing pain, additional dental expenses, unanswered questions, and a complete lack of accountability. Patients deserve better.

From the time I set the appointment to the time I walked out the door, I truly believe that I have…read moremet the nicest people on Earth. They were everything I could ever dream of in terms of customer service and I'm a customer service manager. The facility is very, very clean and bright. The staff was very meticulous about hygiene, which I appreciate since they were digging in my mouth. I had to bring my infant son with me because of a childcare situation, and they were SO great about it. They never made me feel bad for having to lug him around for each task. In fact, each of the ladies in the office paused to entertain him at some point during our visit - when they weren't busy. I had the pleasure of hearing the dentist himself talk to another patient, she was elderly and having a hard time understanding. He was so gentle and patient with her... he must have repeated his recommendations four times in four different ways. And when she started to get overwhelmed he paused for simple conversation for a moment before starting back in. I wanted to hug him. I would recommend them to any and everyone. Hands down the best service I've had in all of OK. And they're much nicer than my dentist in KCMO, also.

Do not go here! I went in for a basic cleaning because i recently moved and needed to get it done…read more I have the best dental insurance my company offers. Even after my insurance they told it would over 2k out of pocket. This place is a scam. Go any where else. Ryan Cope