Lauren was great and helpful. she answered all my questions. They really go above and beyond for…read moreevery customer!!! I will never go anywhere else for my pool needs!! I would 10/10 recommend them to everyone!!

We had Hamblin Pool install a new liner in our 13 year old 17' X 36' inground pool. They were…read moreattentive to every concern and question we had along the way. Mark went above and beyond when there was an issue with our old pool wall before he installed the liner. Mark came back immediately after the liner was installed when we had a question about something with the liner. I would 100% recommend them. Thanks Mark!!!

A few summers ago we made the decision to have an in ground pool built by Precision Pool and Spa…read more It was a great choice. We love our pool and use it every day in the summer. We've found that the sun-shelf is a perfect place to sit back and relax as we watch the sunset each summer evening. The team at Precision are so helpful and efficient when they service the pool for the opening day and in early October when it's time to close it for the season.

Precision is truly as good as it gets! From the minute Dave Cox owner of Precision Pool and Spa…read morestepped into my home I knew he was the person to build my pool. The service is incredible! Dave took care of EVERYTHING, I sat and told him exactly what I wanted and so delivered it and more, he had my back! My pool is SPECTACULAR, I feel like I am at a high end resort! THANK YOU Dave, Danelle and their AMAZING TEAM for taking such good care of me and standing behind your amazing products and service.

John, Ed, and the team are second to none in sales and service. They are professional, honest,…read morevery experienced, and price fairly. I highly recommend you give them a try will your pool and hot tub needs.

I have been doing business with Ed for years. He came out and looked at my 21 year old Coastal spa…read moreand give me an honest answer about trying to fix the leak. I highly recommend him and look forward to purchasing my next hot tub from Ed.

I have been doing business with the Pool and Spa Shoppe since I got my first hot tub in 2006. The…read moreowners, Angela and Dean, are extremely knowledgeable, helpful and friendly. They go out of their way to make sure my hot tub is properly installed and serviced. Angela is really good at analyzing the hot tub water's chemical balance and then educating the customer about how to keep it balanced. It would be easier for me to get my chemicals online or at some big box store but I always go to this shop because of a the quality of their goods and the excellent service. I'm on the second hot tub now purchased from them, after I upgraded from my old one, and I have never been anything but completely satisfied doing business with them. Great local business!

When this place was owned by Bill Keeley it was a wonderful place to have your swimming pool needs…read moretaken care of. Today it's a whole different world. The staff is not well versed in the pool business and they often are rude to customers. I had this happen twice last season and decided to give them one more try. I called with a question and they said they were too busy to answer it but If I stopped by in a couple days they might have time. then I went down there and the woman I spoke to acted like I was her first customer ever. Never again. I know everyone has their issues with any business but I expect at least a pool company to know what they are doing.

Very responsive on line in spite of the distance between us…read more As it turns out, he was not the right one for our location, but his level of communication and understanding, even though we never met, was AWESOME

Very pleased with courteous, quick, and thorough responses. Very helpful and informative and…read moreaccommodating for the pool liner installation project i needed done. I am very thankful to Yelp for helping me to find the professionals that I needed, in a short amount of time. I will use and recommend Yelp's services again, thank you.

I called 2 of the big name pool stores in Rochester and they did not answer or return calls. Carl's…read moreanswered right away, ordered special parts and had them in 2 days. Prices are very competitive.

I have found products priced considerably higher than other pool supply stores, some help is a bit…read moreon the rude side!

Judy at Tarson Waterloo is fabulous! She's super knowledgeable and helpful when I needed to find a…read morehot tub.

From the owner: Tarson Pools and Spas is your one stop destination for all the things you need for a summer of fun…read moreand relaxation. We offer top of the line products, knowledgeable service professionals and over 75 years of experience helping the people of Central New York realize their backyard dreams. From custom inground pools, quality above ground pools, state of the art spas, beautiful patio furniture, game tables and pool accessories, Tarson Pools & Spas has what you want.

This company is THE WORST!!! If I could give zero stars I…read morewould. I am sorry to say but hiring JBC Pools was probably one of the worst decisions I have ever made. My experience started when the installation of the pool failed to begin in May as per contract and wasn`t finished until after the first snowfall in November, rather than in July as per contract. The gate of the fence to my backyard was broken by JBC equipment and Joe assured me several times that he would fix it. Despite many reminders by me, and many assurances from him, never fixed it. He claimed the posts were rotted and the contract did not include fencing, BUT HE VERBALLY PROMISED ME. (My friend was with me and heard Joe take responsibility for the repair.) The cement by the fence was also broken by his equipment. As with the fence gate, Joe assured me he would repair it; it is still broken to this day. My backyard was wide open all winter as I could not find anyone to repair or build and install a gate before winter. In addition, my dog has not been able to be let out in the backyard since the gate was broken. In the contract, it was written that two trees, including stumps, would be removed. While the trees were indeed cut down, the stumps were never removed. I now have to pay the new landscaper to remove them. The concrete around the pool already has a crack in one block. Also, the edges of the concrete were never smoothed out so there are sharp and ragged edges around the pool. Stones laid for the backfill are scattered all over the backyard. I now have to pay someone to remove all the stones. As an aside, I had originally been told the backfill would have to settle for 2 weeks before the concrete could be poured; 2 weeks turned into 4 weeks, at which point I was told they had to settle for 8 weeks. This was where the lack of communication became the most frustrating aspect of the ordeal. Texts, emails, and phone calls went unanswered for weeks. When he would finally get back to me, he was arrogant and dismissive of my questions. Am I enjoying my pool? The answer is absolutely NOT. I have been unable to open the pool this year. I have to pay an additional $13,000 for landscaping which is scheduled to start in the next few weeks, which is the soonest I could find and hire someone. JBC left my backyard absolutely trashed! The contract described a "final cleanup", which I presumed would mean leveling and removal of the scattered backfill. It was only sometime in November that Joe said, "You'll need a landscaper to come in". Perhaps if he had told me that sooner, I would not be waiting until the middle of July for a landscaper to make my backyard usable again. I started the pump this year to circulate the water and add chemicals under the winter cover (which I have left in place until the landscaping is complete), and the cholinator and solar panels were shooting out water. A technician did come out and made necessary repairs...only after my initial email was ignored by Joe and I had to call him. Also, the tool that comes with the winter cover to remove the grommets for the winter cover was not left for me and I had to purchase one. I again reiterate, timely communication with Joe and/or his designated contact person was essentially non-existant from start to finish of this project, which really caused a whole lot of frustration on my part. This entire experience has left me greatly disappointed and I would NEVER recommend JBC to anyone...EVER! It was the worst experience I have ever had with a contractor. I have attached some pictures of my backyard to illustrate above. Patrick Frieary

Our family LOVES our pool from JBC We couldn't be more…read morepleased with our experience. Communication was top notch. Jessica from the office was such a help with updates and staying on schedule. Such a blessing we found them! And the salt water system is so cool! Hardly any maintenance ​