We had AirQuip install a very expensive system a little over 2 year ago. We were very satisfied…read morewith the service provided at the time. Today. 2 1/2 years later we awoke without heat. The office scheduler- Lindsay- did provide us with same day service- very welcome on this cold day. However her phone service was somewhat snappish/ surly & rude rather than reassuring that service was scheduled. BTW- our service did arrive mid-afternoon & repairs were made. Hoping for a warmer night For this highly acknowledged HVAC company I would hope their first point customer service personnel would be better trained and more personable!

The service people were knowledgeable and got right to work. One of the calls pertained to my…read morefurnace which had two bats inside. The poor person had to extract the macerated bats and clean the fan. No complaint while doing so. When my ac broke down in July 2025 they were the only hvac business who could arrive in a reasonable amount of time. Others had quoted a week to ten days. Give them a call!

Air conditioning repair. Arrived on time. Quickly diagnosed problem and ordered part. Came back…read morean installed the part. And every thing is fine now.

We will never recommend Crossfield HVAC and tell others not to as well! Our Heat was not working at…read moreAll and I called only based on last hm owner service records. They gouged us so bad the parts total was $350 for anyone, we found them looking on internet and then to add insult to injury their total service fee was (6 times) that and for WHAT? I don't even want to hear it is due to your overhead because that's a load of rubbish! The only reason I gave them 2 stars is the techs that performed service were very friendly as they were sticking it to us and Never Again!!

The preventive maintenance work they did was adequate. As this work was being done for my sister, I…read morewas unfamiliar with the filter size and asked the tech whether he had a replacement filter on his truck and he said no. I asked him to tell me the size so I could run to Lowes to get one for him to install. He gave ne the size and I drove and purchased the size he indicated. When I returned, he told me he 'found one' in the corner of he basement and installed it. He then left. I took the new filters down to place them near the furnace for the next change, and found that he had put an oversized filter in the slot, leaving 5 inches protruding from the filter slot. This is shoddy work. He was too lazy to measure the correct filter size, and took a shortcut so he could leave. I measured the filter slot for the correct size, and did the trip back to Lowes for the proper filter. I wouldn't recommend them.

I'm not giving a one star on service because they couldn't locate the issue. They came out on a…read moreSunday for an emergency call. I totally get there is an up charge but $639.63, that seems a bit outrageous! I own a vacation rental business and emergency assistance is needed from time to time. As an example, Halco ( heating company) came out on an emergency on a Sunday last year, couldn't fix it and charged me $150! Why didn't I call them, you ask, I was out of town and my partner took care of this. Halco was out on other emergencies, so they couldn't come out. I just can't see how this company can justify that amount of money? BTW, Dan, my now main heating guy, came out on Monday and was able to do a temporary FIX for a $125!!! The house required a new unit and he put one in one Wednesday, at such a fair price! No fix $639 vs. temp fix $125.!!!!!!

Problem with furnace called Traino's heating and cooling.Prompt response and service very happy…read morewith results . Would definitely recommend Thank you !

Excellent service and installation of my new Air Conditioner! Very knowledgeable and courteous…read moreinstallers. I would recommend them to everyone. I will be using their company in the future for my annual heating and air-conditioning services. Robert K. Rochester, NY

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

We had Isaac install a solar voltaic system. The system came with a performance warranty. I have…read morereason to believe one string is under performing. Isaac tech came out to explain they no longer install these systems. I keep getting promises about a return call, that never materializes.