I have been doing business with the Pool and Spa Shoppe since I got my first hot tub in 2006. The owners, Angela and Dean, are extremely knowledgeable, helpful and friendly. They go out of their way to make sure my hot tub is properly installed and serviced. Angela is really good at analyzing the hot tub water's chemical balance and then educating the customer about how to keep it balanced. It would be easier for me to get my chemicals online or at some big box store but I always go to this shop because of a the quality of their goods and the excellent service. I'm on the second hot tub now purchased from them, after I upgraded from my old one, and I have never been anything but completely satisfied doing business with them. Great local business! read more

When this place was owned by Bill Keeley it was a wonderful place to have your swimming pool needs taken care of. Today it's a whole different world. The staff is not well versed in the pool business and they often are rude to customers. I had this happen twice last season and decided to give them one more try. I called with a question and they said they were too busy to answer it but If I stopped by in a couple days they might have time. then I went down there and the woman I spoke to acted like I was her first customer ever. Never again. I know everyone has their issues with any business but I expect at least a pool company to know what they are doing. read more

I can't speak to the quality of the services they perform because I didn't even get that far! The woman I spoke with on the phone was one of the most LEAST helpful persons I have ever encountered. After explaining my need for their services, I was met with nothing but silence. After several awkward seconds passed I finally ask "Sooooo, can I schedule an appointment to have someone come out to look at my hot tub?" She replied "Um, well, it's prolly gonna be a while." Several more awkward seconds tick by before I ask, "Well how long, is there a waiting list or something because I'm pretty flexible?" She says to me "Ugh, um, I dunno, I think they're working on pools and stuff." Ok?!? After that mind blowing verbal exchange I decided to let her know that I would be finding another business to take care of my hot tub situation - perhaps one that actually answers their customers questions and seems at least mildly interested to schedule them with an appointment. Surprise, surprise, she had nothing to say to that either, so I promptly hung up - I consider that a bullet dodged. read more