Ok, here it goes. On one hand for me it was a great experience because I think I'm having a reoccurrence of lymes symptoms of which I have been symptom free for over 10 years. All I want is the doxycycline antibiotic I took back then. When I went on the net this urgent said they treat lymes disease !What a shock to me because ten years ago nobody treated Lyme and every doctor avoided me. Well, times have changed. I made an appointment a few hours before and saw a person who was quite knowledgeable but I don't think she was a full doctor. Who cares, in about an hour I got my my antibiotics prescription! Hence the four stars. Here is why half my review deserves only two stars. Check in is easy but the girl at the desk is not to pleasant and this urgent care takes your credit card in case your insurance is denied. I never had that before because I have Medicare and Cigna. So you never know if they will charge your card or not in the future. She said 200 if you don't have insurance for a check up visit. It was't busy at all but a poor girl was waiting over 1 and l 1/2 hours with her hand smashed in at work. I guess they take workman's comp cases but they make them wait forever even when they are in pain. They said there is only one person always to see patients. So even though I had a 1:15 appointment it was still about an hour to see the technician. There was only about three people waiting the whole time. Also, this company has false advertising. The tec said they do not treat lymes and she didn't know why they say that on their website. They also say the treat babies and young kids, which they do not. Better call first if in doubt. This is for palm desert location. read more

Carbon Health - Nice reception area - Urgent Care Near Me - Palm Desert, California

[[HIGHLIGHT]]When Carbon Health first opened, I was excited by the idea of an urgent care where you could actually make an appointment.[[ENDHIGHLIGHT]] It seemed like a great alternative to sitting in a waiting room for hours or trying to time your visit to Eisenhower Urgent Care during a slower period. [[HIGHLIGHT]]Unfortunately, the experience has gone steadily downhill since my first visit.[[ENDHIGHLIGHT]] The bedside manner of many of the NPs and PAs is disappointing. [[HIGHLIGHT]]You get about five minutes of their time, and it often feels like they aren't interested in truly listening to your concerns.[[ENDHIGHLIGHT]] Instead, they seem eager to fit you into a predetermined diagnosis. If you don't present with one specific symptom, they quickly dismiss the possibility of what you think might be wrong--even though people can experience the same illness in very different ways. The medical assistants haven't been much better in my experience. During my most recent visit, the MA smelled strongly of cigarette smoke and barely spoke to me. [[HIGHLIGHT]]I'll never understand why some people choose careers that require working closely with patients when they seem to have little interest in interacting with people.[[ENDHIGHLIGHT]] Unfortunately, this hasn't been limited to just one office. The La Quinta location has been just as disappointing. [[HIGHLIGHT]]Across both locations, the staff often come across as though they'd rather be anywhere else than at work.[[ENDHIGHLIGHT]] Trust me--we don't want to be there either. Patients aren't visiting urgent care for fun; we're there because we're sick, worried, or uncomfortable. The least we can expect is to be listened to and treated with a basic level of care and empathy. If you have a choice, I would recommend Eisenhower Urgent Care instead. In my experience, their staff takes the time to listen, treat patients with respect, and make sure concerns aren't simply brushed aside. read more

This place is bar none the worst "health care" facility in the entire Valley! They should be called a health un-care facility. Was referred by my workplace for a workplace laceration, and it was one error after the other with this place. They refuse to treat you without a number which you can't get unless they treat you!? [[HIGHLIGHT]]The office staff is incredibly curt and unhelpful[[ENDHIGHLIGHT]], [[HIGHLIGHT]]the "nurse" is a clone of Nurse Ratchet with the bedside manner of AI.[[ENDHIGHLIGHT]] There was no empathy or care...it is easy to see by the litany of negative reviews! Do yourself a favor and just go to STAT Urgent Care or Eisenhower Urgent Care where they actually care! read more

I need stitches for a cut. I came here as it close and thought it would be better than a hospital emergency room. That was a mistake. [[HIGHLIGHT]]The service was terrible. The staff unfriendly and impatient.[[ENDHIGHLIGHT]] One would think a company with "care" in the name would understand what care means. The medical were acceptable but not great. You may leave in worse condition that you arrived. If there is a zombie attack and this is the only place left, take the risk. Otherwise, head to a hospital or other urgent care. read more

Long wait time, tons of sick people who were not asked to wear masks. I came in to have my foot looked at and after waiting a full hour for the clinician to come in, she hardly looked at my injury, and told me there was nothing she could do and to try a different clinic. Regardless of how poor the care quality was, they are definitely under staffed. read more

Terrible!!!!! [[HIGHLIGHT]]2/20/26 Called and gave my insurance name and asked to confirm they take my specific plan. They said they take my insurance, but they wouldn't check anything beyond that. I confirmed they took my main insurance carrier.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I arrived they asked for my name Only. She said, you are with desert oasis? I said yes, and she said we don't cover that.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked why she couldn't have clarified that on the phone. She said you didn't say desert oasis. I asked if you could confirm my group, you said you could not, but you just confirmed it without me telling you.[[ENDHIGHLIGHT]] So I could pay out of plan or go somewhere else. although in pain, I chose somewhere else. Desert oasis immediate care was wonderful And fast! Carbon health seems more focused on trapping you into out of network charges Than providing top care. Shame! read more

[[HIGHLIGHT]]Just not helpful. I called ahead to confirm if they have an ultrasound should I need that service or if they would need to refer me somewhere else (for convenience sake) and the only response was "we can only guarantee an evaluation and not a service"[[ENDHIGHLIGHT]] which i clarified saying im not requesting an ultrasound i just dont want to be sent to another facility once im there ([[HIGHLIGHT]]which has happened with other urgent cares). So frustrating and just poor customer service[[ENDHIGHLIGHT]]. read more

went in due to a shoulder injury and saw the tech for maybe two seconds who said I would need to see it orthopedist and get an x-ray. Their x-ray tech that day couldn't do shoulders so I had to reschedule. [[HIGHLIGHT]]I have called and get immediately put on hold and then it just stays there for 30 minutes called back hold again nobody ever picks up so no way to make an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I agree with the people the lady at the front desk could be the lease help for person in the world.[[ENDHIGHLIGHT]] read more

3rd time this season I have visited this location and the 3rd time I wait 45 minutes to actually see the doctor. Since carbon Health has taken over the office it seems understaffed. Everyone's super nice, but the wait is unnecessary. I see why they have a 2.5 star rating. I will not be back read more

Star -- Absolutely Disgusting Experience I've never experienced anything so heartless from a healthcare provider. We brought our two-year-old to Carbon Health in Palm Desert, and were told they couldn't see him because of an "issue with CIGNA's insurance." We immediately offered to pay out-of-pocket by credit card, which they accepted at first -- but then suddenly said their card reader was down. We even offered to pay cash on the spot, but were told they don't accept cash either. So, they refused to see a sick toddler simply because their payment system wasn't working. This is absolutely heartless, irresponsible, and unacceptable. To call themselves a healthcare provider while turning away a child over a technical or billing issue is disgusting. [[HIGHLIGHT]]Carbon Health should be ashamed of the way they treat families seeking care.[[ENDHIGHLIGHT]] If this is how they operate, I can't imagine trusting them with anyone's health, let alone a child's. read more

Called to see if they take my insurance. They said yes, gave me an appointment, all good. When I showed up was told different story about my insurance, they wound bill for actual consult, but anything beyond, including labs,or any testing, (which I knew I needed) not covered. [[HIGHLIGHT]]When I questioned why that hadn't been explained on phone, was told they can't tell me that on phone. What?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The gal was super impatient and condescending as I was processing this and deciding what to do, and I had seen one other employee interaction with another patient that was also rushed and provider acting very impatient.[[ENDHIGHLIGHT]] I left and went to a different urgent care. [[HIGHLIGHT]]There was nothing about the experience that felt positive or that the employees even liked people.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I made an appointment for 1:00 on my phone, received text messages that my appointment was nearing, it is now 2:35 pm and I've had my blood pressure and temperature taken, and here I sit in a room but myself waiting for a PA.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]There is nothing urgent about this urgent care. Couldn't the appointment text alert that they're running 2 hours behind schedule?[[ENDHIGHLIGHT]] What is the point of an appointment, especially when you're not feeling well as it is. The Indio location did the same thing to my mother a week ago. Horrible business model. But you'd better hand them a credit card to keep on file so you can't run out! read more

Let's be honest--no one goes to urgent care because they're having a great day. But that's not why I'm giving 1 . [[HIGHLIGHT]]The problem is the front desk staff--the service and attitude toward EVERYONE is just terrible.[[ENDHIGHLIGHT]] No wonder this place only has 2.5 stars! What's the point of making an appointment if you still wait 90-120 minutes to be seen? That defeats the whole purpose. And [[HIGHLIGHT]]when you ask nicely, "Is it going to take a long time to be called?" the receptionist snaps back with, "EVERYONE HAS TO WAIT."[[ENDHIGHLIGHT]] Completely unprofessional and disappointing. Spend some time in retraining the front desk staff. Will probably safe this location. read more

One star is too much to give. [[HIGHLIGHT]]This place is staffed with three females with an IQ of a total of 12 points. Not exactly what you want for a medical check.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Celeste, the girl checking you in at the front desk will appear out of nowhere 20 minutes after your arrival to check you in.[[ENDHIGHLIGHT]] Once you are brought back into a room with an initial appointment, You will wait an additional hour to an hour and a half before ever again being seen by one of these three staff members, what a great place for an urgent care. There was nothing urgent about this place. The blonde doctor was about ditzy as they come, made me sad to be a female. Pathetic and embarrassing. Had a 3 o'clock appointment and had to walk out without being seen an hour and a half later. read more

Carbon health ... DO NOT go here !!! [[HIGHLIGHT]]I went there- showed my insurance info. - was told by the young girl at the desk that she got all the insurance information that she needed.[[ENDHIGHLIGHT]]... NOW 2 months later I am receiving a bill for the total service. I am living on minimal social security, and this really hurts ! WTF! Is this simply a way for them to bypass insurance and get us to pay !!!??? I'm soo pissed ! read more

[[HIGHLIGHT]]I was very satisfied first to get the appointment the same day within two hours online[[ENDHIGHLIGHT]] and the wait at the office was only about 15 minutes, which is much better than most healthcare services. I actually thought I'd have to wait a week to even get an appointment ! read more

Carbon Health in Palm Desert is my go to urgent care. [[HIGHLIGHT]]I book an appointment on their app, although they also take walk ins, and typically am in and out quickly.[[ENDHIGHLIGHT]] Today I had an eye infection and was in/out in 20 minutes. I have gone for back injury and a cat bite (my fault!), and it's always an easy, pleasant experience. I think they are open 8-6 seven days a week. read more

Avoid at all costs!!! Billing is a mess. I went in to see a physician assistant and was told they took my insurance. The bill was submitted incorrectly causing my insurance to reject it. Many months after my visit, Carbon Health billing fraudulently charged my credit card which they had kept on file. I did not authorize this charge. This has been a nightmare trying to straighten it out. My insurance company says they're paying the claim after corrections were made but Carbon will not refund my payment, which is substantial. Avoid at all costs!!! read more

[[HIGHLIGHT]]do not make an appointment they don't care you will be waiting just as long as a walk in!!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]they're nice but not worth the wait since they don't really honor appointments.[[ENDHIGHLIGHT]] read more

My 9 year old granddaughter was very sick, after getting a consent letter from my very sick daughter and everything in order, we waited for over 2 1/2 hours. My poor granddaughter was being very patient and I tried doing the same till I couldn't anymore. I got up and asked if I could be told how much longer and of course she couldn't say. So I asked how many people were ahead of us, she said 2 people. I asked for a refund of the co-pay and without hesitation she returned it to me and we were out. Honestly I don't think I expect too much but there was never an interaction or a look to my granddaughter not even a goodbye or I'm sorry, nothing. I couldn't help but notice there were a few people who arrived after us that were called in and even if they had an appointment it just didn't make anything right when you have an uncomfortable sick child. I went online and noticed there was an appointment available for 20 minutes after we left. The receptionist could have said something about that but she didn't. I got the sense that this is a very corporate run facility and people aren't allowed to think outside the box. When dealing with sick people this is not a good thing. Suffice it to say, I will not return and i do not recommend. read more

[[HIGHLIGHT]]I am giving this place one star because the woman at the desk did help me sign in. She was extremely busy[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]First, they texted me three or four times to confirm appt. too much[[ENDHIGHLIGHT]] i get there on time but didn't have photo id. My husband brought it over. Appt. for 2. At 3 15 we were still waiting and she said there were people in the examining rooms and I would be after them. They have one doctor there. We left. read more

Long wait time even if you have an appointment, about 2 hours. Doctor rushed through appointment. Waiting room gross. Skip this place.

Booked a 10:30 appointment. Arrived at 10:20 to check in. [[HIGHLIGHT]]When I arrived to check in, paid $215 (I'm an out of country resident) and THEN told there are 5 people ahead of me.[[ENDHIGHLIGHT]] Had I know I was 6th in line for my appointment, I wouldn't have paid and would have left. Finally taken into an exam room at 11:55. Didn't see doctor until 12:20. All in this took 2 hours. Doctor was excellent. Only come to this clinic if you have a lot of time to wait after your appointment time. read more

[[HIGHLIGHT]]Unresonsive and unhelpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's a cattle call mentality and basically automated.[[ENDHIGHLIGHT]] Don't waste your time. read more

Highly suggest the La Quinta location. I was in and out in less than 30 minutes with labs included. [[HIGHLIGHT]]The online communication and follow up made me feel valued.[[ENDHIGHLIGHT]] read more

I had an excellent experience. I was on vacation and am so happy I chose the right Urgent Care to come to. The front office was very kind and helped me get an appointment the same day for a bad eye infection. The nurse was very kind, helpful and very caring. The provider I saw Juanita Moore was excellent and extremely knowledgeable and took her time to make sure I was taken care of. Being in the medical field for over 20 years I was very impressed and thankful for helping me. read more

This place is fantastic! I made my appointment earlier in the day for 5:30 pm, they promptly got me in and took care of my allergies. I love this place read more

This is the 3rd time I come here, Im a Kaiser patient & they referred me here because they said I should be seen, the 1st time I came had thee best experience with receptionist & Dr. Valenzuela, this time & the previous, had the same, rude older short haired receptionist, she didn't let my husband in, fine; she was so rude she also asked if I had an appointment, told her I was advised by Kaiser I didn't need one, if you Google it also says walk ins are fine, she just rolled her eyes & told me to have a seat, then I filled out ppwork and finally saw the Dr. read more

Kind of upset by them now. DO NOT GO HERE FOR FREE COVID TESTING. NO SUCH THING HERE. My insurance will cover all service COVID related and we for sure was there for a COVID testing. This place billed us for unrelated service and forcing us to pay. We don't have cheap insurance either. Insurance covers the test however this place is just greedy in general. Billing us for non COVID related items and our insurance won't cover those. Apparently they get pay more if it's not COVID related and that's disgusting. They will tell you that it's your insurance problem and deal with them. However we know for a fact it is their greed. We got free testing at urgent center in our state and this place is just sickening. read more

Carbon Health - Urgent Care Near Me - Palm Desert, California

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this place doesn't know the meaning of URGENT care. I walked in there with my 8 month old baby who was clearly having an allergic reaction. (the rash was visible on her face) I specifically asked the receptionist if this facility was in fact an urgent care. she said yes then resumed on her phone call. a few min later she told me to take a seat. a good 5 or so min go by and she's still on the phone.... again I ask if this was really an urgent care. she said yes yet again and resumed her phone call. another 5 min goes by and another lady walks out and starts messing with papers or whatever. the receptionist asks her to help me. the woman then asks if I have an appt. I said no I'm here for urgent care. she asked if it was for my baby. yes again.... to which she says they don't see patients between 1130 and whatever time..... it was like 1135. cool.... so I waited like 15 min with my baby having an allergic reaction for them to tell me they can't see her. eff this place. read more

Unfortunately I did not read the many reviews warnings about this facility not prescribing what the patient was needing. I'm another of the many examples that the PA did not diagnose my illness. I pleaded to prescribe my antibiotics as I shared (and noted on my chart) that I'm susceptible to respiratory infections. I was running a fever, green mucus and coughing, wheezing, trouble breathing. Now I have walking pneumonia that could of been prevented if treatment was given. read more

Went to this urgent care 2 weeks ago to get covid test done and whole visit was just 10 mins. Receptionist took my insurance card and credit card and told me my insurance pays 90% of the bill and I only had to pay $30. Two weeks later I received an email telling me my insurance wouldn't pay the bill and I had to pay another $270 ( a total of $300) for that 10 min visit covid test!!!!!! Why didn't you guys verify my insurance and find out the co-pay at the first place and told me I only had to pay $30???!! If you guys told me my insurance doesn't cover anything then I wouldn't come to this urgent care at all. Don't ever come to this urgent care guy!!!! They will tell you to pay only 10% of the bill then later send you another bill to pay the rest of bill!!!!! read more

they are liars. I asked them if they took my insurance and they said yes when in fact they do not take my insurance they do not take probably any HMO, and they could've said no and sent me across the street to the urgent care that does and my doctor should've known not to send me there, he knows my insurance plan they wanted me to pay $500 they tried to take it out of my bank. They asked for a credit card when I checked in and I asked him why you asked for credit card nobody's ever asked me for a credit card is it always just second ID which they are a liar they tried to take out the money, my bank, but my credit card company called me and asked me if I approve approved them to take it out and I said no they stop the payment. Thank God these people should be brought up some kind of crime from the State read more

I'm super surprised by the negative reviews. We're here in Palm Springs visiting and just found out my gdaughter tested positive for Covid. Since I have a little cold and I had been near my gdaughter, my hubby and I de used to get tested for Covid. What a joke! Walgreens doesn't have the rapid tests. Everyone requires appt and you have to get them On Line. Wasn't able to make that work. We went to an urgent care and they said they couldn't test us. Not very friendly or helpful. But they did direct us to MedPost. The front desk was very helpful and friendly. We didn't have an appt but they worked us in. They were professional, helpful, courteous. We did have to wait for over an hour but we were just happy to be seen. The practioner was also very good and respectful. We highly recommend MedPost! They know what they're doing! Give them a try! read more

I have Kaiser, they told me to go over to here. They said I didn't need an appointment. I walk in NO one is waiting room and the receptionist starts lecturing me about not having an appointment and that I could wait for hours I reminded her I'm the only one here. Then when she started lecturing me again I said I really am not feeling well, I didn't come to be lectured. She said you are attacking me (really? What's wrong with this gal) Then when I got in they have NO Doctors. Only PA and NP. That should have been told up front read more

Erica at front desk is rude. Doesn't belong in hospitality or working with people. No compassion. Unknowlegable staff. Don't recommend.

Don't waste your time with this place. Take the time to go to an urgent care affiliated with a hospital or that has actual MD's on staff. The PA's (Juanita "helped" us) strictly go by policy, not medical knowledge or common sense. I like doctors that think with their medical brain not what the organization demands. read more

They state on their website that they treat abscesses, however that is not true. They do not treat all abscesses. So before you make an appointment and waste your time, call ahead to ensure you can get the actual medical care you need. The PA is a rude woman so for that alone I would never come back and would seek treatment elsewhere. read more

They take kaiser's insurance, and I was happy about that. When I called the person on the phone was great and got me in the same day. When I arrived, the front staff was okay but not very welcoming; you were almost scared to ask a question. Once I met the nurse, Scarlett, what an angel! Fantastic and with an excellent bedside manner. She even administered the shot, and I couldn't even feel it; that's a gift! Once the doctor came in, Dr. Annete Smith, I was immediately disappointed. She barely let me speak, has an insulting demeanor, and no bedside manner whatsoever. Please hire or staff doctors who care instead of being rude in a time of need and just want to go back to their desk and sit. This made me incredibly angry that this doctor is treating patients this way! read more

Enjoyed my visit, now I'm being charged and their billing department never responds to my emails or answers their phone. I've sent two emails, have called 4 times and left a voicemail and nothing. All these charges are coming outta no where after 3 months! Be warned! read more