I am posting this as a public warning: there are other companies and electricians you can find to do these kinds of installations, and I suggest you do that or figure out how to install the system yourself. Additionally: on Google, 2 of Carbon Recall Kalispell 5 star reviews come from people with the same last name as the ops manager (Vogel), and an additional five star review comes from someone with the same last name as one of their other associates (Schermerhorn). Take that however you want. Find the equipment that Carbon Recall installs (Sol Ark inverters, HomeGrid batteries) and buy them somewhere else. My initial project with Carbon Recall ended with a three star review. The information and communication between signing the original contract and installing the system surrounding schedule, what was my responsibility to prep the site, what they would actually provide and install, was terrible. They responded to my negative review asking how they could improve the relationship. I hesitantly hired them for my system expansion primarily because they knew the context of the original installation and expressed desire to make it right. Communication was somewhat improved during this project, however, upon conclusion I was explicitly pressured into modifying my negative review. I did so. But now, I am posting my final review. They billed me for repair of what they and the inverter manufacturer stated to be a workmanship error in Carbon Recall installed wiring on the AC side of the inverter. This, despite their service agreement explicitly stating that all work associated with diagnosis and repair of faulty workmanship would incur no cost. The invoice came without explanation and they barely responded to my calls or texts disputing and requesting clarification except to insist that I must pay it, and implicit threatening to withold/limit future service if I did not. Well, I am already not counting on them for future service. They get two stars instead of one only because they appear to use quality inverters and batteries. read more

We are very happy with the service and product we received through Carbon Recall.  Everything was done on budget and on schedule.  The personal treatment and attention to detail was above and beyond.  They did everything having to do with the electric company and county, so I didn't have to do any paperwork or make phone calls.  They have their own sub contractors, including electricians and passed all the inspections. The results are exactly what they projected.  James Vogel had a graph for me showing how much solar energy we could expect through the different months of the year and was right on target. They have also found places in our home that could be improved to save us more money.  They gave us the information and let us decide without being pushy.  They have a great service to offer and do so in a professional manner.   I already refer them to my friends and will continue to do so. read more

Carbon Recall Kalispell has a well-earned reputation of incompetence among professional electricians and solar installers in the valley, because they are routinely being called to fix Carbon Recall messes. I learned this the hard and expensive way. I contracted with CR to install two large solar arrays. The contracts stipulated being "substantially complete" within 2 weeks. After 14 1/2 months I fired them, ordered them off the property, withheld final payment and used that money to hire another company to troubleshoot and complete the installation. CR's work is so shoddy, well below DIY, that I will forever have issues with the arrays. The current issue is they did not glue the conduit, so things are literally falling apart. Their salesman overpromises and smoothly lies. I began referring to him as George Santos. Weeks would go by with no response to issues or requests for information. He presented himself as an expert on REAP grants yet did not even know which form to file. He delayed processing grant information for months, until threated by the granting agency (USDA). CR refused to clean up their construction mess, saying they are not landscapers. When the grid goes down, so do the arrays. Wow, so much for backup power. Stay away from these clowns, there are professional grade solar installers in the valley that will do an excellent job for you. Carbon Recall is not one of them. read more