Wow - this library is beautiful. The staff is so very friendly. We were very impressed with the size and the layout of this library. There are meeting rooms, places to quietly read or do research. I look forward to using it frequently. read more

I had a very disappointing experience at the library today. I was printing a large set of documents when the printer jammed. I'm a teacher, so I'm very familiar with these exact printers and know how to clear a paper jam. However, I also understand that many businesses prefer employees to handle jams themselves to avoid damage, so I went to the front desk and politely said, "Hey, I just jammed the printer. Could someone help me?" The employee's response was simply, "So?" I honestly just stared at her because I couldn't believe it. I said, "I can unjam it, I guess," and she replied, "No, no." I then asked what would happen to my print job since it stopped in the middle of printing. I had already loaded $20 onto my printing card because I was printing a large number of documents. I wasn't worried about a few cents--I just wanted to know if the print job would resume or if I would have to send everything through again and be charged twice. Instead of answering my question, she laughed and said, "We'll refund your pennies." The issue was never about the money. It was about getting a simple question answered and being treated with basic respect. Her comment was rude, dismissive, and completely unprofessional. To make matters even more frustrating, it took nearly 40 minutes before I was able to finish printing my documents. As someone who has worked with these same printers for years in a school setting, I know a typical paper jam can usually be cleared and the printer back up and running in just a few minutes. Waiting that long wouldn't have bothered me nearly as much if someone had communicated what was going on or treated me with courtesy. I understand that machines malfunction. What I don't understand is treating patrons with sarcasm and dismissiveness when they're simply asking for help. Customer service costs nothing, and unfortunately this experience was one of the rudest I've had at a library. read more

My family moved here a year ago...and this was one of the first places we visited, I was VERY impressed with the facility and staff. Beautifully situated among open spaces, with a Frisbee golf area just across the parking lot, it also has walking/bike paths, a bike repair area (we LOVED that!) drive thru book return, and friendly, helpful staff. While, not the largest of libraries...for this "small town", what a library it has! You can put on hold any item and if this particular location does not have the item, they will get it for you. I read a lot, and use the online system for asking for books, and have been very happy with how that all works. I also appreciate how they will try to get inter library loans for me as well, and consider requests for purchase. read more

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great books, movies and cds, also very fun to hangout at. been coming here since I was a little kid :)

Fantastic hidden gem in Firestone/Frederick! My go to place to work remotely when I am I town. Very friendly staff and nice facilities, love it! read more

Not a huge fan of having to go to the library, but this place is alright! They have it all! read more

I come here at least a few times a week to check out books and work in the quiet areas of the library. It is a wonderful place, and lately for the winter they have had the fireplace going, a new favorite area of mine to sit and write at. The employees and very friendly and helpful, and there is an endless selection of places to sit. Great place, good way to relax after a long day! read more

Amazing library. The building itself is gorgeous! Perfect place to spend the day going on walks and reading books. Outdoor patio area is awesome. Very roomy, quiet, and hardly anyone in here. Fantastic library and I would highly recommend driving extra to get here. read more

Great local library. Friendly staff, good areas for kids and adults, great storytime program.

The Firestone Library is top notch in every way possible! The ladies at the front desk are always friendly, polite, and helpful. There are many tables and comfortable chairs available to use for studying. And it is always possible to use a computer or read a newspaper (no waiting, ever). read more