excellent quality work and very honest people. I have brought two vehicles here and have been very…read morehappy with the quality of the work, the accurate estimate of when things would be finished, and with the bill. On one occasion the dealership quoted me a large amount to repair something. I brought the truck here and the mechanic found it was some minor issue and saved me about $1200. I believe many other shops would've tried to increase the bill with unnecessary work. 10/10

I have used Granville and Avery Automotive for over 20 years and they continue to impress me with…read moretheir awesome service. Honesty and integrity- definitely! No need for catchy hold messages, they just answer the phone. They always offer ways for me to save, and take the time to explain what should be done with lots of advance notice when possible. I can't imagine trusting anyone else. Mel and his team are the best there is.

I have been using this business for a year and a ha,f now and am completely satisfied with the…read moreservice and the price. WOW!! When was the last time someone said that about a mechanic. I highly recommend this business if you own a Volkswagen product as the owner has more than twenty five years specializing with this type of car. Call long in advance for an appointment because they are SUPER BUSY

Always so helpful and honest. Prices are very reasonable and there's nothing better than the piece…read moreof mind of your car being in good hands. I recommend them highly. Thanks joe.

Contacted this shop for a bumper part they had advertised at $280.00. The ad was 5 days old and…read morethey responded by telling me the part had gone up to $330.00 and I had to prepay as it wasn't actually in stock. When I pressed them on the ad they told me "It was old" Yet the publishing date was 5 days old. Total bait and switch. TAKE YOUR BUSINESS ELSEWHERE

HONEST and THOROUGH. I've never been to these guys before but took a used 'Excellent condition' 03…read moreHighlander in the area in for a test drive and needed a last minute inspection. They were incredibly straight forward and fair, right there with the car's owner present. Much appreciated. Needless to say, I did not buy the Highlander.

I experienced an absolutely unacceptable customer service conduct at A1 Unity Auto; rude and…read morearrogant. I went there to ask for their cost assessment for a damage at the rear fender. I was asked to wait for a Catherine to arrive for about one hour (she is said to have been a former police constable). She perfectly ignored me like I didn't exist. She then quickly took about a dozen photographs from all over the vehicle (including the sunscreen on top which was virtually irrelevant). Then she asked for the Owners Certificate and took photocopies of that too. At the end, when I asked for the assessment I initially wanted, she said they wouldn't disclose their assessment to customer. At this time, their other employee (Ehsan, of Iranian background) gave me a swear word (without provocation) and asked me to leave.

Brought in our old car for repairs after a hit and run…read more Amazing service, I brought the car in for a peek on a Saturday...yeah the dude was like, "sure...come in...im here now!" Anyways, the service went really well, 2017 loaner vehicle and Catherine, who co-ordinates everything was just amazing. Very clear as to the process, and also the follow up. Would bring car damage here...for sure.

Naran is the only shop that I allow to fix my 330i Sport BMW. I can count on him for advice and…read moredependable installation. He's done Valve Cover Gasket, radiator and starter without a hitch. A well run shop!

I went to Gary's automotive for an oil change and they told me I needed a new radiator and gave me…read morea quote of over $1,000. There were no indications that I needed a new radiator so I went to Auto Fierce where they confirmed there was nothing wrong with my radiator. That was quite a few months ago ; my radiator is still going strong. I was impressed with their service and will continue to go to Auto Service.

I picked up my car today, and not only did they walk me through all the issues resolved, they said…read morethey found a few things that needed fixing that weren't included in the original estimate. Instead of calling me to ask/let me know about the extra charges, they instead adjusted their profit on the other work to ensure my bill equaled my estimate. It is hard enough to find a good, honest mechanic, but Cloverdale ARC seems to go above and beyond in every respect. The location is good, the shop is organized and clean, and the people are kind. If I wasn't from out of country they would have my business long term!

Took my car in which required a new exhaust pipe be put in. The bolts broke off in the converter…read moreand so they put excessive heat on them to get them out. They were going to charge me for a new converter. I was devastated since the price was already going to be over $600 based on what they told me and that was a surprise as well. When they told me it was going to be $600, I told them to quit working on it since it was just loud. They said they were too far into the job to stop and I am on disability from being in an accident and can't afford much right now. After I left, I headed about a 4 hour drive away in which the engine light came on and I lost the ability to increase speed. It was "bank 1 sensor 1". The 02 sensor. I took the car back to them, and they said they would only charge me for the part and no labor. They also said that it wasn't possible for the work they did to have caused the new issue. They quoted me $200 for the part. I went to the pick and pull, got the part and was going to do it myself but the bolt was seized. I spoke to my trusted mechanic that was just too far for me to take my car to in the first place, and he told me that they should have removed the 02 sensor before applying any heat and that it most certainly could burn out the sensor and just for the simple fact that it was seized on there meant they hadn't removed it before applying heat. It was not giving any codes before they worked on it. When I went in for them to replace the 02 sensor with the one I had pulled, they tried to charge me $145 for labor because I brought my own part in. They were adamant that they couldn't have possibly caused the issue and I should be more grateful for the work they did on my car earlier to help me out, even though I felt pushed into the work in the first place, as if I had no choice. When I explained what my mechanic said how it was possible, the owner got in my face, pointing his finger at me and raised his voice at me and told me to take my car and leave. I took the car to another mechanic shop, and they said they would charge me for 30 minutes labor and not up-charge for bringing my own part which would be less than $50 and this new shop had nothing to do with the issue.

1) Upsell Through Misrepresentation of Services…read more I came in for an oil change. Upon arrival, the staff tells me that there is sludge on the oil tank cap. He tells me that it is necessary for him to flush the engine before he is able to proceed. I say okay and was ushered back into my car. Within a minute, I go back out and ask the staff to not proceed with the flush. The staff says that he had already flushed the engine and that there was nothing he could do about it now. During the rest of the service, I ask more questions about the legitimacy of the service and the staff member tells me that the internet cannot be trusted. I then call the Vancouver Volkswagen dealership and confirmed my last oil change service date I did with them as well as mileage. The Volkswagen dealership relays that given the time and mileage between the oil change, that sludge formation was highly improbable and that if that was in fact the situation, that that would indicate a severe problem with the engine. I asked the staff if there was anything wrong with the engine, to which he says no. I argue that given the information provided that a flush was unnecessarily and that the staff had either misdiagnosed or mispresented the situation and service needed. The staff refused to acknowledge any wrongdoing. 2) Repeated refusals to honor agreed upon solutions Following the issues mentioned above, I spoke with the manager and he told me that he would refund the amount for the engine flush. He said that he would speak to his supervisor and that the refund will be processed the next day. The next day, I called back and the manager said that he could only refund half of the amount back. I was reluctant to the refund amount but agreed. Following the call, I posted a review on Google illustrating the interactions above. Half an hour later, the manager calls back and says "I saw your review on Google, no more refund for you", dishonoring yet another refund agreement.

Price are bit a bit high and work is not too professional. I did a oil change and being told a lots…read morestuffs need repair with price then I shopping around heritage street where a lots auto shops there compare with them for instance change winter tire with rim mist charge 60 dollars they charge 95.00 ,dollars and some other jobs not necessary to repair.

These guys are awesome. They will give You the diagnostic test results of your vehicle before they…read morestart the job. super inexpensive for a loaner vehicle, and they are such a pleasure to interact with 11/10

Very expensive. Charged $2600 for a break job(not the rotors) just the pads. An oil change and two…read morecalibers. The tech said the back two calibers were stretched.... ? Went back because I heard some front end noise. They said they didn't notice it, so I explained it was a wobble sound from the front tires. They then said you need wheel bearings, springs, and a list of other things after the first tech didn't notice anything wrong. I said no thanks I'll go somewhere else. And they charged me $100 for an inspection they should have done in the first place. Would not recommend.