technicians do good work. however customer service is lacking. the guy at the front counter can be…read morerude and a bit condescending. leads me to think he doesn't like his job and should consider a different industry because his customer service skills just aren't there. if you are a person who doesn't quite understand your vehicle and maintenance of it do not go to the brownsville location. he was very unhelpful, i called to politely let him know my experience at the location was unsatisfactory and he told me i was wrong and he was not rude. customers nearby also agreed he was not very friendly or helpful. checked reviews and this is not the first time he has gotten a complaint about his job performance.

Service was great as usual!! Mr. Trejo and his crew did a great job servicing my vehicle. I drive…read more2 hours to service my vehicle here in Brownsville because I know I'm going to get great service at a great price!!!

Went for oil change. Had used competitor across the street prior and felt price was too high…read more Thought I would try another shop this time and the prices at Grease Monkey are by far cheaper and the service is much better. Very pleased with the service and value. Found my new service shop.

Honestly, speaking only for myself. I thought this place was great! There was no waiting. They…read moretook my information and out my vehicle parameters and I was given some options on the type of oil to use based on the manufacturer recommendations that are pulled up on a computer screen. They also pointed out an issue I had (and didn't know about) with a rusted off bolt, and recommended a couple near-by garages where I could get estimates. The waiting area was super clean, they had a kids area, t.v., soda machine snacks to buy, and free coffee & doughnuts...and the price was comparable to any oil change place in the area. I'll be back in a few months to have one more change done before we pull our RV north again.

I have been coming to these guys for the last 10 years and they have always done right by me. This…read moretime around I went in with an AC problem. The 1st time they didn't get it right. So I went back. They listen checked again and found the problem and the second time they totally fixed it! They listen, they recheck and they make things right. I value that they value my voice!!

(1 star if I could give zero, I would)…read more I went in for a simple coolant flush and left with an oil leak -- completely unacceptable. I waited over four hours, only to have my car returned in worse condition than when I brought it in. The service was not only slow but careless. Now I'm dealing with issues that weren't there before. This experience felt like a complete scam. I will NEVER return, and I strongly advise others to stay away. HORRIBLE SERVICE.

Raul and his team were wonderful! Great customer service and Jose replaced our tire quickly! So…read morethankful they were open in a Sunday afternoon. Saved our vacation!!

Sept 14,2023 I stopped at Pep Boys located at 2336 Boca…read moreChica Blvd,in Brownsville, Texas. I requested an oil change for my 2019 Toyoyta, Tacoma. The assistant manager identified as Xiomara processed my request. Upon completion of vehicle inspection. I was informed that the Belt tension Assembly PostTTEnDer ,Ser Belt Poly Rib Tender needed to be be replaced due to wear tear. I requested a quote for the total and Mrs Xiomara Quoted a price of $500.00 plus tax. Upon completion of the repairs she proceeded to Process the transaction. Total Bill came out to $683.00.13. I review my bill and I discovered that Mrs Xiomara took upon herself to include warranty without my consent under ticket# 2298545 The assistant manager Xiomara further failed to Include my 20% Discount of my Oil change Pep Boy coupon. I was extremely upset and questioned why she included warranty Without my Consent and failed to include my 20% coupon. Mrs Xiomara replied I always was get warranty on my repairs and smiled. I informed her that was out right theft and unethical. It just concerns me how many poor citizens of Cameron County she has stolen from. This stores lacks being transparent and act in good faith to their customers. I requested that said charges be removed because they were not authorized by me. The store manager became frustrated and nervous it actually took her thirty minutes to modify the bill with the correct charges. The bill was processed under ticket# 2298545 store number#0766 Citizens of Brownsville hope you learn from the review. Totally unethical behavior and Simply Theft by this manager. $258.24 over charged intentionally by this unethical Assistant manager. I have been a loyal customer at this store for the past 15 years. This is the first time I've had a terrible unpleasant experience at this location. I will no longer patronized this location. Customers jus be aware of this unethical practices.

Fast, efficient, reasonably priced. Will certainly return! Had oil change and transmission fluid…read morechanged.

Super thankful for the crew at Pennzoil Pit Stop! They got me in and out quick, were super…read morefriendly, and made the whole thing easy. Really appreciate how fast and smooth the service was -- definitely coming back next time. Also, thank you for the fluid top offs.