Pete You promise to show up and you don't. It's been over Eight months now you only manage to put up a small portion of the fence. You've been absent all the spring and summer. We've ran out of patience please either refund our money or give us the tickets that you have ordered. Just last week you promised Luke you'd be here and you didn't show up. We're not surprised. You can delete this post, but there will be others lined up behind me posting to! We are NOT going away! read more

Worst experience I've ever had dealing with a business. Does not return phone calls, emails, or any sort of communication. Pete is an awful individual who doesn't care about his customers. read more

It is unfortunate that I have to write this review, I have tried to work this situation out but they refuse and at this point they have just essentially stolen from me. I had an accepted bid for a gate completed in March it was supposed to take 6 weeks, I let them put me off until the end of September before asking for a refund. Now what was horrible communication is non existent, why would anyone choose to use them. I just wanted a gate not to be stolen from and lied to.... What a terrible experience. I did call Raatz, cheaper price and they actually answered their phone and showed up. read more

Do not use this company. I recently called them because I had one panel that would keep popping out of the post. I spoke with the owner Pete, who said he would send someone out to fix it. They originally did my fence a couple years ago. Never once did Pete mention he was charging anything to do this. I even asked and he said no. After they came out for 10 minutes and put in 1 screw in, Pete emails me an invoice for 250.00. His exact message was we were not going to charge but had to send another person out to help. This was never told to myself and I would never have agreed to pay this fee for 1 screw and 10 minutes of work. This company is a complete scam and will do anything to get your money. Pete will promise the world but everything changes at the end. Please save yourself stress and do not use them. read more

Cardinal Fence & Security - Fences & Gates Near Me - Louisville, Kentucky

Poor installation. According to other fence contractors we have contacted to fix the fence Cardinal installed less than a year ago...this is a faulty installation. The fence looks horrible. Cardinal does not return calls and if you do reach them by phone they give your call lip service and never come through with real service. read more

You are wasting your time and money with this company. I needed to replace 26 feet of fence and a gate and contacted them. They sent out a rep within a day. I put down a 50% deposit and was told I would be put on the schedule the next week. Nope. Every time I contacted Pete, he had more and more imaginative excuses why they couldn't come. After two months I realized this wasn't ever going to get fixed and Pete was gonna lie lie lie. The best one was the last when he told me a crew was ON THE WAY. I gave it a few hours and no one showed up or called. I called Pete and, Lo and behold, the truck broke it's axle! RIGHT! When I went to the office to get a refund Pete claimed he couldn't give my money back because he didn't have the password and the girl who has it is on maternity leave. RIGHT! Better Business Bureau has been notified. STAY AWAY! read more

2 years ago I had them build two gates for me. Neither gate was what asked for. I did not get the hinges i paid for, and I did not get the latch I asked for. Both gates are sagging and in need of repairs. The treated wood is low quality. In my opinion these gates are junk. I did call and talk to someone, asked them to come and look at the gates. No one came. I spent alot of money for these gates. I did not get a good product. read more

Pete came to my church to prepare an estimate for 2 security gates. Very nice and informative and his proposal was accepted. All was well until I told him the down payment would be coming from my bank. He said he wished I wasn't mailing it because he was having problems with the mail delivery. He then said he would just watch for it and he would get me scheduled and email it to me that afternoon. Didn't happen. I emailed him 2 days later to see if there was a problem. He said he was redoing the scheduled due to the rain and would email me later that afternoon. Didn't happen, but he is still asking about his down payment. Researched reviews about him and did not like what I read. I cancelled the job and put a stop payment on the $2000.00 deposit. I wish I had seen these reviews earlier. Lesson learned. I do not recommend this company. I do believe it is a one man operation. read more

So many times they have said they would come out and fix the fence where it it bowing within 3 months of install. I understand things happen but no text, call or anything. They just don't show up to honor warranty work. Once they do the install that's it. Terrible customer service and full of excuses! Will never use them or recommend they to anyone unfortunately. Spend the extra money and get someone else! read more

I'd give this place zero stars if I could. All we needed was a new gate across our driveway. Someone came out, measured, and gave us an estimate. We gave him our deposit. No one called us to schedule the installation. I called and was told it had been scheduled for Friday of that week. News to me. So Friday came and no one showed up. I called several times and was given all kinds of lies. First I was told that their trucks were being washed. Still didn't show up. I called again and was told they were on their way. Still didn't show up. So I got in the car and drove to the business and demanded our deposit back. Run away from this place as fast as you can! read more

This company was hired to install a fence on August 29th at my parents home. Completion date was suppose to be completed by September 4th. When they did original install they put in the wrong gate and did not fully complete the job. Within a few weeks of the gate still not being in they put in an old gate temporarily. When they put the replacement gate in they found out the fence was incorrectly installed and they would have to tear down and re-install. It is now October and They still do not have gate ordered, the old incorrectly installed fence is still standing. They have no called no show scheduled appointments for the last two weeks and now they (Pete) are not returning my parents phone calls. They have collected 50 percent of the money up front. This company has been inefficient, shown terrible customer care skills and seem to be borderline criminal. I truly hope they resolve this issue. But my parents fear they will not. They are already checking to see if other fencing companies can fix this as they are expecting this company to completely bail out on the job. read more

Cardinal Fence & Security - gate installed that does not provide safety needed for a house that has 4 children 6 and under - Fences & Gates Near Me - Louisville, Kentucky

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Let me start by saying the contractor Jose is great. The "co-owner" is just a bumbling idiot and a liar.... between his grandson hospital run and his wife hospital run the man can't keep his stories straight. Guy, the salesperson he claims had to be fired... I'M still waiting for this Bast### to call me with a refund amount, and I'm holding my breathe ...NOT! I'm sure another family member is in the hospital... such a joke and a liar. AVOID LIKE THE CORONA !! NOT TO BE TRUSTED OR DO BUSINESS WITH...AVOID CARDINAL FENCING AT ALL COST !!! LOUISVILLE, KY.... BEWARE !! P.S. OFFICE STAFF IS JUST AS BAD ! JUNE 2023 read more

This Company installed my 300 foot fence, also a 12 ft gate. The workers that showed up did horrible on the installation. Not only on the 6 ft fencing, but the 12 ft gate wasn't anchored or support it correctly. Cardinal Fencing came out to try to improve the gate but without redoing the 6x6 post that was not leveled in the first place. Now I have two 6foot gates I have to get replaced by another company. No to mention my neighbor had them installed a fence and 12 gate in the same week. Exact same problems. read more

More than met expectations. Pricing beat competitors . In touch about job regular basis

The absolute worst service I have experienced in my life! Stay away from doing business with this company. I requested assistance in repairs that were covered by the manufacture. I called, emailed and texted the owner for months. They would reply but never follow through. A year long process, I contacted the manufacturer directly and they shipped a replacement gate directly to my home. Although I did all of the work, Cardinal Fence scheduled to come and install on 8 occasions and never did! AGAIN, WORST SERVICE IN A LIFE TIME! STAY AWAY FROM THIS BAD BUSINESS. read more

I don't know what happened to this once great company, but I think I have a guess and his name is Pete. Our experience was very much like other negative reviews. they installed part of the fence, but messed up the gate, promised multiple times to come back and install the gate, but never did. it took us eight months to figure out they were not ever going to complete the job so we had to hire another company to install our gate. read more

As first time home owners, we had a great experience working with Cardinal Fence. We called them after seeing a fence similar to what we were looking for with their sign on it, and once we mentioned it, they knew exactly what we were talking about. As far as customer service, the folks at Cardinal Fence were knowledgable, friendly, and took the time to listen to our needs. They expedited our installation and made an appointment within just a few days, and the install itself only took a matter of hours. We also had a chain link fence we shared with our neighbors, which they removed and were able to not interfere with our neighbor's fencing. We generally do not have any complaints of Cardinal Fence, other than pertaining to our dogs. We were adamant that our front gate have a spring so it snaps back to latch if someone forgets to close the gate (we live on a very busy street), and neither the spring nor automatic latch were installed. There were also large gaps left under our fencing in both the front and backyard, requiring us to do additional work to close the gaps. I'm sure they would've fixed these things had we noticed it sooner, but we overlooked it initially as I was at work when installed. Regardless, I would confidently recommend Cardinal Fence and use them again! read more

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They installed a rear yard privacy fence. They were fast and used better quality materials (from a KY mill) than the previous contractor.

I had them build a fence on one property and they did an excellent job. They finished in two days and when I had a problem they cam and corrected it immediately. read more

If you use this company you will regret it. Ordered a fence in June 2020. Was told 6 weeks for material and install. The owner lied and lied about when the fence was coming. Every two weeks if I could get in touch with him he would say 2 more weeks. Found out from the supplier that the owner didn't even order the fence until 4 weeks after I gave my deposit to him. Half the time the company doesn't answer the phone. The owner will tell you he will call you back and doesn't. (Pete) the owner had every excuse imaginable. From a sick horse to he was sick. He said one time the fence was there and then didnt call back or answer my calls for a month. Only to find out from the supplier that the fence was never there. I'm telling you to RUN. i was lucky that I used a Visa card for my deposit was was able to get that back. Had I wrote a check I would be screwed right now. RUN! read more

We changed our fencing from 8 ft wooden to 5 ft aluminum fence. The people working for them do good work, but one of the owners (Pete) lies, messes up scheduling, doesn't return calls, says they will be there then no one shows up. We had three gates for our driveway that were bent. He would say he would get one, be back within the week and you wouldn't see him for two or three weeks. He wouldn't take your call or call you back. The last gate he called us Thursday 8/24 and said they would be there Friday morning around 9. No call no show till 2 pm today 8/29. Then they forgot the drop rod and had to get and come back later, but you know they were on the phone wanting the last $1000 immediately!!! I hate for a company to lie to me. The workers do good work when you can finally get them here!!! I would NOT recommend them to anyone!!! read more

I called them out to look at our vehicle gate. The tech said he couldn't do anything at the moment because it wasn't acting up and to call when it did. I called and I called, and I called. But no one answered and when they did, they said they would call me right back as soon as they got answers, that call never happened. Several days have passed and I finally got ahold of the owner who was only concerned with how I was paying. My response is payment is not a problem, getting the job done is. This company is very poorly managed, and the owner is only concerned with the mighty dollar. "I'm in the business to get paid" his words. Well sir your business will not last with that attitude, and you have lost my business for ever. by the way, I work for a 60-billion-dollar company with 100 million dollars in assets within a 100-mile radius. That was a lot of money you left on the table with your terrible business etiquette. I will go out of my way to make sure that no one I know uses this company. read more

In late winter 2020, we requested and received a quote and paid a substantial deposit for a security fence and gate. Workers never came. After many non-returned calls and 2 physical visits to office, after 1.5 years, got partial work done. Then never returned to finish. O am not sure how they stay in business. :( read more

After much research I chose the Cardinal Fence company to replace my wood fence. I made this decision after speaking to the owner Leah about my concerns for the safety of my dog during the process. She was very understanding, we put in place procedures for the safety of my dog during the two day process. We agreed I would pay extra to have a temporary chain link fence with poles in concrete blocks placed before the old wood fence was taken down. The temporary fence was to be installed the day prior to the fence being removed to ensure the fence could protect my dog. The process was to take two days. One for removal and setting the posts and the next day to install the remaining fence. NOTHING we agreed to occurred. They did not show up the day they were scheduled to install the temporary fence. When they showed up, I discussed in detail how the temporary fence was to be constructed. After leaving and taking my dog for a walk and running errands. I returned to see they did not install the temporary fence in anyway near how we discussed. A whole 20 ft section was not covered, however, they had already removed the old fence. As I was preparing for work, they left without completing the temporary fence. I called the office, no answer and no call back. I had to take the time to fix the back area of my house so that my dog, when exiting the pet door could not get to the temporary fence. I called them on Monday, still no answer or call back. On Monday when returning from work to determine the fence was not complete. I called and was told that I would love the fence when it was done and the delay would be resolved on Tuesday. I informed them of my concerns with the way the temporary fence was done and instructed then when entering my yard to complete they must make certain the secondary fence to keep my dog in the back part of the yard must be secured. Tuesday I returned home from work to find the fence still was not complete. I called again and was given inadequate reasoning but was instructed it would be completed on Wednesday. I returned home Wednesday after work to see that the fence still was not complete and that my dog was not home. After searching everywhere I was able to determine that the secondary fence was not secured properly when the workers entered the yard. I believe this negligence allowed my dog to enter the yard where the improper temporary fence was installed and she escaped. This was on March 22. The fence was finally completed on March 23, six days after the start of the process. Cardinal Fence and their workers negligence on following proper procedures as discussed in our initial agreement was a result in the lose of my beloved dog, Jasmine. I called to talk to them to discuss the negligence and the affect of their inconsiderate actions of my requests and the effects of my life being altered due to their actions. The way I was spoken to and the disrespect of the owner is unbearable. DO NOT DO BUSINESS with them. Their work is sloppy and their negligence for professionalism is abundantly clear. read more

I recently had the unfortunate experience to hire Cardinal Fence & Security to complete a small fencing project. As I was in desperate need for the fence, the salesman, Guy, stated the project could be completed in one day by putting a substance into the concrete to make it cure faster. Therefore, the entire project was scheduled to be completed on a Tuesday. The contracted installer knew nothing of this when he brought only poles on Tuesday and stated they never use the "fast cure" product. After explaining my urgent need, the professional and competent installer took over and agreed to finish my fencing the next day versus three days (Friday) later as scheduled by the company. Calling the company's management only confirmed I was dealing with an incompetent and disorganized company who'll tell the customer anything to complete the sale. I was treated as an inconvenience or as I was wrong for wanting the fence installed as originally quoted. The lack of concern, urgency or professionalism on Cardinal Fence & Security's management's part only confirms why their service is so poor. If you want a reliable fencing company, stay away from this one. read more

I had a small job by most standards. Apparently too small for most fence companies to even offer an estimate. All I needed was an 8 ft board fence erected in the back corner of my yard to prevent a Cane Corso from devouring my toy poodle or one of my young grandchildren. It broke through my old 6 ft fence and nearly killed my dog. Fortunately we were able to free him from the jaws of that beast and rush him to the vet. Long story. Sorry. Cardinal Fence came out and put up the fence. It took a few days longer than expected but it's January, it's been wet and cold so I'm good with the time frame. The guys on the job were extremely professional and much neater than I might have been. Love the fence and if I ever need another down the road I won't entertain another estimate but theirs. Can't be more pleased with the product, craftsmanship or the craftsmen, read more

When we moved into our house, I called a few places to get fence estimates. Cardinal had the best price at the time. Fast forward to this year. I called them to get a new estimate because we were going to change some things around. I still liked the price and we decided to go with them. I called to get it all set up. They called back and I missed them so I called back the next day and left a message with the person who did my estimate. Nothing. I called a week later and left another message. Nothing. A month later, they still hadn't called me and I went and got an estimate from another company and I'm all set up to go with them to build my fence. The people at Cardinal are friendly and easy to deal with, but I'm not going to continue to call and beg them to take my money. I don't have the time or patience for that. read more

We used Cardinal Fence to install a privacy fence on our new house and we loved the results! I did not interact with the owner, but my husband did. He got several quotes from other fencing businesses in Lou and Cardinal's price and estimated date of completion was better than all the others. They told us it would take two to three weeks from the day of the bid. The workers who came out had it finished so fast. They came to put in the fence posts on a Friday night and the fence was completely finished on Monday afternoon. The guys who did the work were so friendly and we hardly even saw them. I would recommend them to anyone looking for a new fence! read more

I called to get an estimate on replacing my chain link gate on my driveway, I spoke to a gentleman named Pete who quoted me a price of around $ 275.00. After not hearing anything from him for a week I called back and he said he would get back to me in a few days. After not hearing from him again I called back a few more times and now he is either out of his office, on another line, or at lunch. Absolutely horrible customer service. If they didn't want to do the job just let me know not give me the run around. read more

This company did an excellent job on my fence and surpassed my expectations. The craftsmanship was superb and everyone at the company was great to work with especially Leah. She worked with me endlessly to create a quality fence. I highly recommend this company for service and in a timely manner. Everything we discussed prior to our fence installation was considered and the quality gates installed couldn't look nicer. A great company! read more