I have known Mr Ingram sr since I was a child. He used to have a very nice real estate office…read more Now, these young guys have came in an made a disaster of it. If you rent from Ingram unless it's a new property you are getting lipstick on a pig. They spend the minimum required to rehab a property between tenants. A coat of paint, maybe new carpet. The truth lies in the AC filters, look and you will probably find all the remnants of the last tenants, hair, skin cells, roach droppings, dog and cat hair, you know all the nasty stuff we leave behind. They are in our for the money only and have no idea what it means to improve a neighborhood. They'll put a shack in Beverley Hills if it'll get em more money.

I trusted Mr Adam Watts. Really wanted to help him. Worst mistake ever…read more Ingram & Assoc are the core of the reason for distrust.

I am not really happy about this it's a roach infested and I know it's not from me because I am…read moreextremely clean everybody is disgusting like you see Chinese food on the floor pizzas on the floor I'm pretty sure you will see rats eating them like the next day that pizza was gone it's not even updated like the dishwasher is older than me and so is the refrigerator there's no lights in the rooms it's just dreadful I would give this a zero if I could. And I know they can do better

Receptionist rude disrespectful and cuts you off I call today and was trying to tell her my name is…read morethe same as my email she refused to allow me to finish my sentence . I decided not to apply especially with them having a very rude disrespectful receptionist answering there phone. Please employ people with manners and who understands Engkish and allow people to finish there sentence . A hot whole mess as a receptionist she very rude disrespectful and need to grow up and be a professional not IGNORANT

***CAUTION****BEWARE***…read more This company has been Reported to government housing authorities and still pending follow up with state agency for complaints. When the property managers license plate state..."PUTUOUT" that should be a sign for you!

If you're looking for a property manager in the 757 area, I highly recommend Steve Warriner. His…read morecustomer service is truly outstanding. He always returned my calls right away, had answers ready, and even went above and beyond by providing solid referrals to help me with my rental property needs. It's not easy finding someone this professional, responsive, and helpful in the property management world. Steve made the whole process smooth and stress free. Definitely 5 stars!

We engaged Metro Realty in order to find tenants for our rental property. Steve was responsive and…read moredetail oriented about his vetting process. He successfully presented a tenant. We are so appreciative. I would definitely recommend him.

After many years of managing my own properties, I decided to go take some stress off of my plate by…read moreletting Candice manage my properties in Woodlake and Short Pump. I had no idea of the amount of time I have saved over the last year. MONEY WELL SPENT! Candice and her team are knowledgable, friendly and even responds to email/text inquiries in a timely manner. I highly recommend these guys especially if you have a family, just starting out as a landlord or tenant, or just tired of being a landlord. Thanks again Candice and RVA!

After a few years we have had RVA and Candice manage your property and we thought everything was…read morebeing taken care of but we are finding out that the repairs that we paid for were not done. Thousand spent on repairs that were not done either correctly or at all. My view of how my property was managed has changed and I recommend anyone thinking about RVA to move away and if you do read the other reviews they might just have a better experience than I did but I don't think they are all true.

GE Mathews is a great company. I had zero problem moving in and no hassle from them while in the…read morehouse. They refunded 100% of my security deposit when I moved out. Legitimate and professional. Highly recommend!

After to today in dealing with their property manager, this is the worst manager ever. Here is my…read moreshort story, I am in search of a rental that happens to find on GE Matthews website. Since, I am relocating, I've had to travel from 100 miles in order to view the property. My appointment was made thru the Ms. A, property manager, 1 week prior to viewing the property today. It is a sad day only to find out she had rented the place already with no phone call to me to say do not come. I told her that I will be coming out of town to view this house. Well where is integrity and respect to customer that are out of town. After calling her to let it be known that we were at the place early, that is when she finally answered the line to say "I am sorry, tried calling the people on my list". Grant you I have a cell phone and there is no call from her. A letter will be going out to their board. No customer out of town or in town should ever be treated like this. GE Matthews will never, ever have my business again.

Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

This man is a lier! He took me to court 2 months after I moved. Therefore I had no way of knowing…read moreI was being taken to court. I know have an unlawful detainer on my record. Not to mention I was in bankruptcy at the time so lawfully was not allowed. However because years had passed before I was made aware I could not do anything. I am looking for a lawyer to rectify this lie.

Update: because of the review I wrote, Mr. Wheatley is now harrassing the ex-tenant telling them to…read moretell me to take down my previous review, that everything I said was a lie. If it's a lie, then why does it matter to you enough to write them as nasty note to tell me to take down the review?!?! Sometimes the truth hurts, doesn't it. Maybe Mr. Wheatley needs to look at how he treats people. Look in the mirror dude, would you treat your mother as you have treated others??? Not sure, maybe he would!!