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    Cardi's Matresses

    2.3 (3 reviews)

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    8 years ago

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    Bernie & Phyl's Furniture - Poor quality Faux leather chair. Buyer be warned!

    Bernie & Phyl's Furniture

    2.5(58 reviews)
    0.1 mi
    $$

    We needed a new mattress/box spring set, for my Mom. Since she was moving from one city, to…read moreanother, (approx. 40 miles) the furniture needed to be bought and delivered within a very tight time frame and we needed to be sure that the furniture was in place before she actually moved. The staff at the Raynham location, that works with the online customer inquiries, the sales staff at that same store, the customer service/finance agent at your Braintree store, the traffic router and the delivery person, always worked with me professionally, cheerfully, positively and helpfully.

    We ordered a sectional in October and were told at the time of purchase that it was in stock, which…read moreis why we moved forward and also bought multiple other pieces from this store for our new home after relocating to Massachusetts. After the purchase, we were later told the sectional would not be available until the second week of November. We received no communication from the store -- I had to call them myself to get any updates. After several days, we were then told the delivery date would be December 14. Once again, no follow-up, no call, no update. When I called on December 18, I was told the sectional is now delayed until January. This constant change in availability, combined with the lack of proactive communication, has been extremely frustrating. The customer service has been horrible and very disappointing, especially after spending a significant amount of money with this store. We were given a loaner couch, but it is uncomfortable and not a real solution after months without our furniture. If the sectional was not actually available, we should have been told the truth upfront. Moving into a new home is stressful enough -- this experience has only added unnecessary frustration. I would not recommend this store based on communication and reliability alone.

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    Bernie & Phyl's Furniture - If you can see the back is falling apart and I have it covered with the throw blankets.. I'm just very disappointed!!

    If you can see the back is falling apart and I have it covered with the throw blankets.. I'm just very disappointed!!

    Bernie & Phyl's Furniture
    Bernie & Phyl's Furniture

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    BoConcept - Boston - Indivi sofa by BoConcept ft. in our Newbury showroom  (Photo Credit: A Louis Jean Media)

    BoConcept - Boston

    4.3(6 reviews)
    30.6 miBack Bay

    BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

    Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel

    Photos
    BoConcept - Boston - BoConcept Living room/dining room featuring the Indivi sofa in Cream Leeds fabric 3020, Lugo coffee table, Adelaide lounge chair AND MORE!

    BoConcept Living room/dining room featuring the Indivi sofa in Cream Leeds fabric 3020, Lugo coffee table, Adelaide lounge chair AND MORE!

    BoConcept - Boston - Carmo sofa in  White Lazio fabric 3090 and Cream Leeds fabric 3020, and Lugo coffee table in Ash ceramic by BoConcept

    Carmo sofa in White Lazio fabric 3090 and Cream Leeds fabric 3020, and Lugo coffee table in Ash ceramic by BoConcept

    BoConcept - Boston - Paris console by BoConcept

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    Paris console by BoConcept

    Cardi's Matresses - mattresses - Updated June 2026

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