I don't normally write reviews, but this place is amazing. Everyone was extremely friendly. My son was up all night with a bad ear ache . I was able to make an appointment on Christmas Eve and we were in and out in 20 min read more

Took my daughter here for the first time today and it was the BEST urgent care I've been to. ALL of the staff were amazing and so caring! We were just a walk in with no appointment but didn't have to wait too long. They took great care of us and even gave my daughter a certificate for bravery. Will definitely be back if we ever need it. read more

Worst Urgent care out there. Made an appointment called to see if I could bring my little before his appointment time and they said yes... made us wait for over 2 hours only to not even be seen at our appointment time?? Keeps trying to put me on hold every time I call. No one knows what they're doing. Just a huge mess. Save your time and money and go somewhere else!!!!!!!!! Awful customer service read more

My 9-year-old son started complaining of a bad earache and the pain reached the level where I decided he needed to go to an urgent care. Thi sis the closest one. Had no issues at all. I don't think we sat in the waiting room for more than thirty seconds. The staff seemed nice to the point where I'm doing this review to offset the bad ones. This place seemed pretty solid. read more

Came in a Saturday for daughter's fall on chin. Short wait, helpful staff, reasonable price. Adam did the sutures and was patient and kind and did a great job with the stitches. Much appreciated. Wife passed out looking at the chin and the staff even took care of her and gave her some snacks. Haha read more

Refused to look at my child and take her vitals after I expressed concerns for a fall. They said we had to take her to the ER without even looking at her first and refused to do their own evaluation. read more

I was told after I had paid for services in advanced that my child would not be seen unless I would give the office manager a copy of my drivers license. I was happy to let her see it. But I was not comfortable with the office manager denying urgent care services to my son because I didn't want the office to have copy of my license. This was not on any of my paperwork that I signed. I was told that this was your office policy and it was needed to prove who brought my child in that it was needed in case we had to go court. I paid with a credit card, I signed my child in, I showed my ID, I presented my my Insurance Card. There was no doubt who I was. Never had an issue with any other doctors office or hospital not providing a copy of my drivers license. My drivers license had nothing to do with my ability to pay (paid for services in advance), my health insurance (not required from my provider), or my relation to my child (no way to prove he is my child based on a digital copy of my drivers license). The nurse practitioner we saw was great. The issue is the front office. Would not recommend this place. read more

We just left there for what ended up being nursemaids elbow. We were greeted so warmly by a blonde lady with glasses who helped us check in. She introduced herself but her name has slipped my mind. Nurses Jennifer, Jessi, and Dr. Calli were amazing! Everyone was so kind and understanding. They were so patient with our kiddo and had us in and out in a very timely manner. We didn't even have to wait, we finished paperwork and they called us back to our room. Treatment was quick and easy. Bedside manners were great, they're very comforting and warm. Very thankful for a great first urgent care visit with our kiddo. read more

We have had positive experiences in the past but we will not return after our experience today. We took our child a few days prior to Thanksgiving and while we had some minor issues during the visit it was OK for the most part. She was diagnosed with strep, we got meds, and went on our way. Fast forward to 2 days after finishing the meds and she is complaining of the same issues. Since we had been there less than 2 weeks ago, I made a tele-visit appointment (as I was encouraged to do at the last visit). The NP called but we could only see one eyebrow during the entire call, it sounded as if she was reading off a script, very dry, and sounded unconcerned. She said it sounded like a recurrence and she would prescribe a different antibiotic but we would need to go by the clinic for a quick strep test first to confirm then I could pick up the meds. Of course we had to wait until the clinic opened at 12:00. The nurse comes out to the car with a swab then tells me it will be 2-3 days because the was a culture that was ordered not a rapid. They try to get in touch with the dr that "saw" us that morning and over an hour later NOTHING. I went inside to ask for an update and could very clearly hear them in the back having a conversation about our situation. I left, upset, and started looking for another clinic so I could get some relief for my daughter. Maybe 5 minutes after walking out the door I get a phone call from the dr we "saw" saying she was so sorry, she messed up, ordered the wrong thing because I was self pay, and she was sending the prescription in now. I verified the name and address of the pharmacy she was sending it to, she agreed, and she said she sent it while we were talking. I get to the pharmacy and they have nothing. I tried calling the urgent care and was told after they "pulled up her chart" that I would have to call the number on the paperwork I was given (I wasn't given paperwork) and leave a message to get help because it wasn't their doctor. How was it not their doctor??? I was told they could do nothing for me even though it was their clinic that managed the visit. Even the pharmacist couldn't believe it. After multiple phone calls by both me and the pharmacist we finally found out the prescription had been sent to a different pharmacy, not even closely related to the one I verified with her. I'm leaving out a lot of bad attitudes, unhelpful responses, and general disconcert for anything other than how you're planning to pay. Add to all that that there is little to no parking, they tell you to arrive 15 minutes early but don't allow you in to check-in until your exact appointment time, and questioning your ability to pay since you have chosen to self-pay rather than use insurance. Steer clear. read more

My daughter needed stitches late at night. They got her right in, no wait. It was so easy and convenient

If i could give them half a star i would. I wish i could remember the name of the "doctor" that i did the telehealth appt with, because she was rude, had a attitude, my kid is 7 years old, i have stayed at home with him for 6 years. I KNOW MY CHILD BETTER THAN SHE DOES OBVIOUSLY. When she was talking to me, she was being rude AF and condescending. Trying to tell me he was having a allergic reaction, i told her "Ma'am, this is not a allergic reaction, this happens to him whenever he gets viruses, i need to figure out what it is" she's like "well, you need to take him in to get prednisone" i said "i have prednisone at home, a whole bottle cant i just give him some here." She gets this attitude like I'm a idiot, and she's like "NO YOU CANT" like wtf? Then i get there, the two women at the front desk when i walked in, were the rudest, worst attitudes i have ever encountered at a pediatric office, eye rolls, didn't even greet us when we walked in. We're just talking about non work related stuff. Then we get back. I have covid, my kids have covid, i have a 103 fever, i feel like crap, and they just take their sweet time. There were no other patients i hear them just laughing and talking about bs. Literally the absolute worst place to take your kids, don't do. I wish i hadn't paid them one single penny. Oh and guess what they ended up doing!? GIVING HIM LIQUID STEROIDS WHICH I ALREADY HAD AT MY DAMN HOUSE. Literally they did what i could of done at home for free. Thanks for taking my money, as I'm a newly single divorced mom of 3 boys. Really appreciate it. I will make sure no one uses you or pays you guys for your sucky services. NOT ONLY THIS BS BUT THE NP THAT SAW HIM SAID "HIS EAR LOOKS LIKE ITS GETTING INFECTED" DIDNT TREAT IT SO WHERE ARE WE AT 9:32 PM ON A SATURDAY NIGHT????? THE ER BECAUSE HES SCREAMING IN PAIN LIKE SCREAMING BECAUSE WHY??????? HE HAS A EAR INFECTION THANKS GUYS. read more

I must say this is THE MOST unorganized place I have ever been. I made an appointment for 6pm, they told me a virtual appt would be faster. All I wanted was a CoVID test, so after an hour and a half, even after making an appointment a few hours in advance I'm still waiting. Terrible terrible terrible process read more

I put off coming here because of the reviews, but tonight it was the closest option for our 7 month old who had flu symptoms. I made an appointment online and pre filled out the paperwork. After checking in they took us immediately back. The front desk workers were very nice. The NP was also extremely nice and attentive. And the doctor was caring and attentive as well. We didn't feel rushed at all, like with other urgent cares. We will definitely be going back for future emergencies. read more

Remarkably slow and inefficient. Just needed a Covid test for my kid so she could return to school and waited over 2.5 hours, even though a person I called earlier said I could walk right in. Go elsewhere. read more

My daughter (who is 1 year old) had been sick for a couple of days but started pulling at her ear, so I took her here after work. I got there at about 6:45pm and was asked by the front desk if we had a reservation. We did not (it's urgent care, I didn't even know this was a thing) but the receptionist assured us that she could be worked in. Child after child came in with reservations and was seen before us. At 8:15pm we were finally put in a room. Vitals were taken and we sat there. Eventually her fever spiked and she was full screaming in tears for 20/30 minutes before I walked out and asked when she would be seen. I was told they were busy and there was one patient ahead of her. At this point, I was in tears myself as I got my own paper towel wet in the bathroom to wet her face and cool her off. The doctor came in at about 8:45pm and had the nurse bring the baby Motrin to help bring her fever down. Sure enough, she had an ear infection and needed antibiotics. The problem here is not that they are busy, it happens. The problem is that the receptionist misled me into staying to be seen here when there are urgent cares at every other corner. I would have just gone somewhere else had they told me it would be over two hours. They don't see patients in order of urgency, but rather by appointment, which is unlike any urgent care I've ever been to. My baby was screaming in pain for such a long time with no response at all from staff, which is absolutely unacceptable. I won't ever come back here again, there are so many better options. read more

This place is very slow, I will not return with my kiddos. The website stated quick service unbelievable slow. CVS probably would of been faster. read more

Terrible service. Admin staff and admitting clinical staff were not friendly and were not listening and rushed.

Always great service for our kids, we've been several times in the last year. From check in to check out, seamless experience!

Stay away: I had a Covid-19 test with Urgent for Kids in June that was to be covered 100% and the company billed me $220.00 in October. My insurance found the clinic used a wrong code and was able to pay some. However I was stuck with $50.00 bill that for PPE and the clinic said I had to pay. Very unprofessional and a ball got dropped where the patient had to pay the price. I have a family of 5 and will never use them and we will warn our friends. read more

I brought our 2 year old in on a weekend when our normal pediatrician was closed. Our daughter was short on breath, totally lethargic and inconsolable. We knew something was wrong. After waiting almost an hour in the waiting room, we were finally seen by a nurse who made no attempt to establish rapport, and then by a doctor (remember, a pediatrician) who was frustrated that my 2 year old daughter wouldn't cooperate while she held her down and tried to check vitals. After only about 5 minutes, the doctor came to the conclusion that nothing was wrong and she might just have a bug. "All of her vitals are normal". We knew this was impossible. The next day we took our daughter to her normal doctor and found out that she had pneumonia and needed breathing treatments. Her pediatrician was visibly upset that this wasn't diagnosed originally. Complete lack of professionalism, courtesy and competence at this place. Steer clear. read more

So disappointing with this office. I went and my daughter got diagnose with strep throat. I went out of town because I had an emergency and we lost the medication. I then call the office so they can refill the prescription and they state I have to take her in. Really diagnose her with what? She just needs to finish taking her medication. It was two days after the doctors visit. Some people just try to make a little more money and don't really care about you! I'm not asking for the whole RX order , just what she would have needed for the full treatment. I will never go there again. I usually go to Dr. Paul Reyes on stonebridge ... his a good doctor that cares. Unfortunately, my daughter got sick on the weekend and I couldn't take her there in the first place but I will definetly not take her to urgent care for kids on lake forest.... I'm looking somewhere else. read more

Just a bad doctor. She wasn't engaged and did a poor job. Daughter been screaming about an ear ache and it started to bleed at night. It was bleeding while we were there and doctor said she don't see an infection. Wasn't going to prescribe any thing until we asked. read more

Can't thank enough Urgent Care for kids for taking care of my nephew. I work in a pediatric office and send our patients to Urgent Care for kids(after office hours) I can personally say after taking my nephew to you guys it was an awesome experience and well worth the drive. Thank you for your wonderful customer service, quick and efficient service, going the extra mile to make my nephew feel at home. I will definitely be sending more patients your way and sharing my experience with other and when needed my nephew will be seeing you guys. read more

Doctors and staff are very caring, don't have to wait a long if you check-in online. The only issue is they have horrible billing; just hope that you don't have to deal with them & make you ask for copies of your receipts. Overall we always have satisfactory visits. read more

Care for Kids - Waiting room - Urgent Care Near Me - McKinney, Texas

This review has nothing to do with the service I received. But I have visited this clinic many times in the past. I have been trying for over a month to get just one itemized receipt and they can't even make that happen. I have spoken to sooo many people that its pathetic. I can't get a return phone call or email. it should not be this hard to get a receipt from this calendar year. I have called the local office, the main office in Houston and no one seems to be able to help me. I really hate that their lack of customer service in the billing department will keep me from bringing my children back to this clinic ever again! I never write reviews but I am fed up with the lack of communication and service. I will tell all my friends never to come here for the simple fact that you can't even get a bill correctly. Very Disappointed Patient read more

Horrible service , I requested to send my daughter medicine prescription to a specific pharmacy. The lady in the front desk confirmed and then was sent to other place. I had to called over 7x and wasted one full hour at the pharmacy pick up drive thru with my daughter sick in the car to have then re send it and at first they lied to me and told me that they couldn't resend it. I re affirm that was not my mistake and that the price was 3x higher at CVS. Wasted so much time and my daughter suffering inside de car because this people didn't do what they promise, they keep saying we will send it so I kept waiting . And please answer the phone! I finally got my prescription 1 hour 22 mts later. Absolutely ridiculous!!! I will give zero stars if that was an option. read more

I scheduled an appointment for my son online for 5:48p and we were seen around 6:10p. That's not a bad wait considering all the paperwork I had to fill out. I guess it was perfect timing because it was pretty empty and we were second in line. Overall the service was good and we were out by 6:40p. No complaints for now... read more

So far have waited for 2 hours and are still continuing to wait. We have been coming here for years with all 3 of our kids. We even signed in online before hand. We put in our insurance information online prior to arrival. Then upon arrival we had to input it all again. No need to get appointment online. You will be waisting your time. read more

My son scheduled an appointment for Covid testing. We checked ahead of time that they took Blue Cross Blue Shield which pays 100 percent for Covid testing on my plan. When he got there they said they ran the insurance and it wasn't coming up covered. I told him to go ahead and do it and get a receipt and I will submit. They charged him $270 which included a bogus $50 "convenience fee"! On top of that the receipt doesn't list any services completed! I checked with my colleagues with the same insurance and they paid zero $ at other places with no issues at all. I called to get a receipt and was told sorry they can't help me and that we have to order it online. She wasn't nice about it either. Ordered online and find out they do their billing bi-monthly. So it's going to be awhile to get reimbursed. I will never go there again. They overcharged my son's friends as well. I have heard many complaints from other parents. It's horrendous how they are taking advantage of this situation to make a buck. They clearly do not care about their patients. If I could give zero stars I would. Do not go there! read more

Do not visit this facility. My wife was visiting family in TX and my 2 year old fell ill. I had them go to the nearest Urgent Care which happened to be this one. This unscrupulous saw that I have a high deductible plan and charged us for the visit upfront. This is not how it works. They are supposed to present the claim to my insurance provider, and then bill me based on negotiated rates. On being asked she told me to either pay or take my ward to the ER. Do not touch these people with a 10 foot pole their greed is disgusting, their ethics compromised, their compassion? It doesn't exist. Horrid! read more

The one star is for the quick diagnosis, when it turns out that was wrong. I immediately made an appointment with her pediatrician as soon as I could (it was the weekend when we came in) when we saw our regular pediatrician he has know idea why she was ever diagnosed how she was. The doctor was nice enough but got pretty sassy and rude when we asked for clarification. It was like she was talking down to us. Need more Doctors who are good with little kids too she seemed annoyed and could care less. read more

We went there one night to treat my son's flu-like symptoms. The receptionist, nurses, and doctors were all super nice and informative. We are glad to have a children's after hour doctor so close! read more

We were visiting Dallas and our 16 month old boy got a fever and was being irritable which is very unusual. When we lived in Houston we took our kids to urgent care for kids and they were always great. This location was no exception. So kid friendly, everything front to back was catered towards kiddos, the nurse and doctor were great! It is so nice to have an urgent care specifically for kids that is open after working hours and weekends. Can't recommend urgent care for kids highly enough! 6 stars! read more

I love this location! The staff is so friendly and helpful, and they truly are great with kids! I would recommend Urgent Care for Kids to anyone with children! read more

Excellent service, convenient hours, and we were in and out quickly. The doctor was very thorough and explained more about the flu virus than any other doctor my kids have seen. read more

I don't know what we would do without this wonderful place! They are so accommodating and wonderful! So thankful for the wonderful staff!! Highest recommendation! read more

Had to go in for a broken wrist my son suffered. They were friendly, prompt, helpful, and answered all our questions. I'm sure we'll go back as we need to. It's far cheaper than the ER with our insurance. read more

I took my 7 month old grandson there today as a recommendation from a friend. I can't even begin to tell you how great the staff is there. Starting with the check in at the the receptionist to the nurse, Dr. , X-ray technician . They made me feel comfortable they were compassionate and very knowledgeable . I wish there were more stars to rate them even higher. I will tell everyone about them and would definitely return. I can't thank them enough for helping me and my grandson. Vicki West read more

I am new to Texas and I found out about this place and how they help families without insurance, at affordable prices. I made a same day appointment for my high schoolers sports physical and was in and out quickly. The doctor was very helpful and the front desk staff was also. read more

Don't waste your time on "online check-in", it's not really check in. Yesterday I got online at 11:40 scheduled 1:20. Arrived at 1:20 was seen at 2:40. Everyone was friendly and helpful. But I was annoyed with an over hour wait with a sick 2 year old. read more