The quality of care from this place is pathetic besides 1 or 2 good nurses the rest horrible…read moreabsolutely this company should be embarrassed of the service and people who run this they all lie i wouldnt trust anyone let alone a family member in there care !!!

Concierge Home Care in Ormond, FL. is atrocious. They never cared for my aunt. Left her bed wet and…read morecovered it with bed pads. The aides had her taking them to lunch and paying for it. They took her to nail shops and had services that my aunt paid the bill for. They took her out of town in her own car without family permission. My aunt suffers from memory loss and they knew that because they took her to the doctors appointments. If you call the office they only lie and cover up for the aides. They did a lot worse but it may just end up on the news.

The physical therapists are good, but they do not call you until 8:30 till 9:30 in the morning of…read morethe day of your appointment to tell you when they will be there. When they do tell you it is usually an hour block of arrival time; like "I will be there between 1 and 2." Makes it hard to make plans for the day.

From the owner: Premier Care Homecare's nurses, therapists and other professionals form a family of support and…read morecomfort which strives to make a difference in the lives of others. Our patients and family/caregivers are at the heart of our team, which also includes a wide array of home care professionals. Special emphasis is placed on patient and family/caregiver education to promote the greatest independence possible. We value the family's role in caring for an individual who is receiving care or coping with an acute or chronic illness. When possible we involve family members/caregivers in helping us assess strengths, accomplishments and how well we are meeting our goals in providing care to our patients.

Waited hour and a half past the time nurse called us and set our time. Called at time due and said…read moreshe'll be late by 50 min. 30 min passed that time I called her. No answer. Cancelled her. Not acceptable. Called company line and operator said nurse should have given me 2-3 hr window. The nurse wasn't coming from another patient, she was coming from her home! Her name was Julie Bowers.

From the owner: 1st Pinnacle Home Care is Lake County's premier home care agency, providing professional in-home…read morecare services for seniors and adults with disabilities. Our certified caregivers and home health aides deliver exceptional personal care, companionship, and assistance with daily living activities. Specializing in senior care, medication reminders, meal preparation, and 24/7 care options, we offer flexible scheduling and personalized care plans. As a locally owned provider serving Leesburg, The Villages, Mount Dora, Eustis, and Tavares, we prioritize quality and compassionate care. Licensed, bonded, and insured. Contact us for a free in-home assessment.