They have been taking care of my daughter for several years and the physical therapist there are…read moreamazing! As well as all the other DRs that rotate in this office from children's every week!

1 Star -- Extremely disappointing and heartbreaking…read more My daughter had been a patient of this practice since she was one hour old. For five years, this was the pediatric practice we trusted with her care. She was not a new patient, and I was not a parent with a history of billing problems. In five years, we never had billing issues, never had a no-call/no-show, never had a late cancellation, and I was always extremely open and responsive in my communication with the office. That is what makes this situation so incredibly frustrating. There was a $46.66 balance from this year that I genuinely did not know existed. There are two parents listed on her account, and neither of us knew about this balance. I was told the office called once, but there was no documentation that they actually spoke with anyone or left a voicemail. ONCE. Emails regarding the balance went into my spam folder. At some point, I would think my history with the practice would have been a red flag in the other direction. If a parent who has always paid their bills, always communicated with the office, never missed appointments without notice, and has been responsive for five years suddenly stops responding to billing communication, wouldn't that make you wonder whether the parent simply isn't receiving the message? And when there are two parents on the account and neither one has received or acknowledged the message, wouldn't that warrant another phone call, another form of communication, or even a simple text before deciding to dismiss a five-year-old patient? Instead, I received certified mail dated July 8 regarding the balance, stating that I had 30 days to respond. I did not actually receive that letter until August 15. The moment I became aware of the balance, I contacted the office to address it. And the response? The CEO decided to dismiss my five-year-old daughter as a patient over $46.66. Not a patient who repeatedly ignored bills. Not a patient with a history of missed appointments. Not a patient who refused to communicate. A five-year-old child who had been their patient since she was one hour old. That is the part that makes me both angry and emotional. My daughter is worth more to me than $46.66. She is worth more than the price of a tank of gas. She is worth more than whatever administrative inconvenience was involved in making one or two additional attempts to reach her parent. I would have paid the bill without hesitation if I had known it existed. In fact, I paid the $46.66 after they had already dismissed my daughter. That is what makes this hurt and anger me so much--this was never about me refusing to pay. I would have paid it. I DID pay it. My child was dismissed over a bill I didn't even know existed. What hurts most is that after five years of trusting this practice with my daughter's care--from the time she was literally one hour old until the age of five--the relationship ended over $46.66, when the situation could have been resolved with a little communication and common sense. I have since established care with a new pediatrician. When I explained exactly what happened, their office assured me that they would never drop a pediatric patient over a bill in this manner. That response really put into perspective how differently practices can choose to treat the families who trust them with their children's care. Parents deserve better communication, compassion, and consideration when it comes to their children's healthcare. I would strongly encourage parents to ask this office about its billing and patient-dismissal policies before choosing them for their children. I expected a pediatric practice to prioritize communication, compassion, and the continuity of care for a 5-year-old. Unfortunately, that was not my experience. Five years. Two parents. One child. Since one hour old. Over $46.66. That's what I will remember about this practice.

After being on hold for 17 min for a sick appt, i was told they dont make afternoon appointments. I…read morewas then in a very important meeting during which the office called me multiple times for an updated insurance card. After 15 years, we are leaving the practice.

Recently joined this practice for my 3yo daughter. Upon calling to ask the basic questions the…read morereceptionist was extremely helpful and courteous. I stopped in and picked up the paperwork and then returned it. Brought my daughter in for her first appointment. The general atmosphere is very kid friendly. They receptionist was extremely helpful again. We met Dr. Warner next. She was very polite and very thorough. I'm glad I was able to join this practice.

From the owner: Pediatric practice with "suites" instead of rooms-no common waiting room here! Boutique-style means…read moremore individual care for our patients

It is with a heavy heart that I do not recommend Ped Care. I have been with the practice since I…read morewas born and I'm 42. My siblings have been with this practice and I have 6 kids who all have been with this. Total years 50+ The doctors used to have control over their practice and over the past couple of years have lost it. The doctors gave all power over to their Office Manager who is NOT A MEDICAL PROFESSIONAL. She does not communicate to the doctors properly what you have said. It's an absolute nightmare. "You just have a fussy baby" Trish Tolman said to me after I requested an appointment and was denied. Come to find out my now 2 year old son is severely allergic to dairy. I was also told by a doctor there he had eczema when it was truly hives. Confirmed by Children's. The practice claims to take care of the whole child but they fail to properly take care of children who have mental health needs. The staff and some doctors do not understand mental health and how medication affect the body or lack of medication. Or how abruptly stopping therapy affects the child. The most office staff are HORRIBLE. We are usually in the Covington location and drive from Union to have stayed with this practice. There is one who works there who is nice. The office staff DO NOT HOLD MEDICAL DEGREES. I want to speak directly to my children's doctor so the message is given to him correctly. At least get an appointment and speak about the concerns. But that's not possible. This Practice is about making money not about your child's well being. If this practice was like when Dr. James Kelly ran it, it would still be great. This practice has lost the vision of founder Dr. James Kelly. Truly sad. Dr. Kelly would have never given his practice up to money or his staff.

We've been going to Pediatric Care for almost three years and have been very happy here. My son had…read moremany ear infections and eventually needed tubes when he was an infant, so we've seen most of the staff here. As an infant, my son mostly saw Dr. Chuck and Dr. Jentz, both of whom are fantastic. Dr. Chuck is great with the kids and Dr. Jentz always made me feel heard and supported as a parent. Recently, we've seen Dr. Monday twice and she's a great newer addition to their team. We also love seeing Nurse Holly who is so friendly and caring, and always makes us feel welcome. The location of the office is convenient, in St. E's medical park, and the billing has been simple and easy for us. The administrative staff are also friendly and helpful on the phone, and they always manage to fit us in quickly.

My children have been patients at Primary Pediatrics for 12 years. All the doctors and nurse…read morepractitioners are excellent. They are all caring, knowledgeable, and professional. My kids, now both teenagers, have come to trust them and are comfortable talking about whatever is going on in their health and lives. I recommend them highly!

Dr Fiedler is retiring. The best pediatrician ever! I met him when he was a fellow at CCHMC. Took…read morecare of all 3 my children. Wonderful docs & office!

We were with Pediatric Partners for nearly four years before an out-of-state move forced us to find…read morea new pediatrician. This is a wonderful practice with excellent doctors who truly care about the welfare of your child, and I highly, highly recommend them to anyone searching for a pediatrician in the NKY area. They are associated with St. Elizabeth Edgewood and Children's Hospital in Cincinnati. This is a three-doctor practice, and each doctor is personable and knowledgeable, but they each have a very different style and personality, and so I think the practice could appeal to many different types of parents (and varied parenting styles). We specifically saw Dr. Cahill, who saw us through the birth of our first and second child, through illnesses, injuries, and check-ups. She was never rushed with us, we always felt we could ask as many questions as necessary and take up as much of her time as we needed. She was calming when my wife was stressed, filled with wonderful advice for a new mother, and was accepting (though not supportive) of our alternative vaccination schedule. I feel she truly got to know my children. In addition, the staff is warm and affectionate with the children, they are very good about getting sick and/or injured children in same-day without appointments (call ahead to avoid an additional fee and longer wait-time), and they have an after-hours answering service where you can call and leave a message if you have a serious health concern, and the doctor-on-call will get back to you within an hour. My wife used this service several times as a nervous new mother, and no matter which doctor was on-call, they always responded promptly, were extremely helpful, and never made her feel that she was putting them out or being silly by calling after hours. My ONLY complaint is that, because they are so good about seeing sick children same-day, because they do make regular rounds at the hospital, and because they don't rush through appointments but talk through parental concerns, the wait to see the doctor was always very long. I understand why it is long, but I feel it does deserve mention. My wife always tried to get the first appointment of the day to avoid the wait, but even so, we often had to wait longer than we expected to see a doctor. I did not deduct a star for this because, frankly, I feel the service and care my children received was worth the wait.

The folks at Pediatric Associates have taken great care of our kids for years. They're always very…read morefriendly, understanding, and patient too. They have a handful of doctors across their multiple locations in NKY, which keeps things nice and flexible. Would definitely recommend!

From the owner: Few things in life are as important to you as your child's health. Keep your kids happy and healthy…read morewith excellent medical care from the skilled professionals at Pediatric Associates, PSC in Florence, KY. These trusted pediatricians are dedicated to delivering compassionate care and detailed treatments based on proven research in the field. For more than 25 years, families have counted on this practice's commitment to high-quality, coordinated, and accessible healthcare services. This local clinic accepts most insurance providers and the friendly receptionists will answer any questions or concerns regarding the claims process. Call them today at (859) 341-5400 to schedule an appointment or visit them online for more information.

Very prompt and polite service. Listened to me and did not dismiss my concerns. My records were…read morestill there from last visit making check in easy without filling out multiple forms. Treatments were appropriate .

I went in because I have sprained or broken my ankle. Their website indicated that they do x-rays…read morehere. They don't. So you wait to get a referral to go to the hospital and get x-rays. I thought that these places were designed to keep people out of hospitals so that ER could address real emergencies. A waste of 40 minutes. Plus the front desk attendant had zero interpersonal skills.

Had to drop off a fecal sample for my daughter. I was told I would be able to drop it off during…read moreregular business hours. My daughter produced a sample at home and we rushed to get it turned in as we did not want her feces in our refrigerator all night. Arrived at the front door at 6:50pm (10 minutes before close) it was locked. Receptionists saw me and chose to ignore me standing there with a yellow bio hazard bag full of poop. Would have been nice to know ahead of time they stop allowing people in the door prior to business close. Would had also been really nice had the receptionist at least made the effort to not flat out ignore me.

The facility is very clean and spacious. All of the staff were friendly and welcoming. We always…read morefeel very taken care of!