This place is amazing. the doctors are top notch. The lady at the front desk is so helpful (Lynn) there were no orders in and she called my kids = doctor right away and in seconds we had the childrens blood done! Vanessa and Kathy are amazing with kids, I brought my kids in and we were in and out. Thanks! I hope someone reads this and can give them five stars they deserve it!! read more

This office seems to have lax protocols for mask wearing of employees. I would give this location a 0 starts if that was an option. I was at the office today in person during a raging Covid epidemic. One of the employees who appeared to be a cleaning person - I say that because he had a spray bottle and a cloth in his hand - was walking around with his face mask only covering his mouth. It wasn't as if his mask just slipped down for a moment - it was way below his nose. I had to tell him to fix his mask. I wanted to bring it to the office managers attention so I went to the front desk and asked to speak to the office manager. I was told to wait there. While I was waiting the front desk staff admitted someone who also only had their mask over their mouth. This seems ridiculous for a medical office. read more

I have been a patient here since back in the Mid Hudson Medical Group days. To say it's gone downhill is an understatement. The doctors have no genuine desire to examine you. They want you in to get your co-pay and then get you out as fast as possible. Then when I am done with my "express visit" and I go to schedule a test, everyone is out to lunch and I'm told I can call later to schedule it myself. Very unsatisfactory service. Why bother? One star only because 0 stars was not an option for the visit and because the office manager, Shannon, followed up with me after hearing of my displeasure. She deserves the star, not Dr Della Torre. read more

I've been a patient of Dr Geringer for years. Love him. The support he is provided with prescription refills is, beyond any reasonable measurements, is pathetic. 4 attempts from my pharmacy to get what's basically a. Mai prescription? We gave up try to deal with their Patient Portal and have had the pharmacy act as out agent. Something is very wrong here, CareMount mgmt. I suggest you fix it before you lose more Patients read more

Epitome of horrible service. I don't know where to begin! I was seeing Dr. Cohen as my endocrinologist. She had to take a leave of absence so they called to tell me that and change my appt. Fine. Then she extended her leave. No phone call to reschedule, just a letter. I got a text to congirm my appt with her! Then an email. Upon calling there it took 12 minutes to even speak to someone. I was scheduled then with Dr. Klein,Baum as he was the only one who could see me without waiting 3 months. I explained I had a problem and needed to get in sooner. Now, seeing how Dr. Cohen extended her leave do you think anyone would reschedule her appts so that those of us who were established patients would not go to the back of the line and wait months to see another endocrinologist? Then I had the unfortunate experience if seeing Dr. Kleinbaum. This jerk was the most dismissive,apathetic and disinterested doctor I have seen in over 10 years. He upped my meds for thyroid and told me I should see a gastroenterologist about my unexplained weight loss. So I did. That doc told me to get another endocrinologist. Waste of copays and my time. As per usual I get a text to remind me of my next appt with Dr. Kleinbaum. Of course I had no intention of going back, so I chose the option to "cancel appt". It took me to an "appointment confirmed" message and asked me to again complete registration info and pay before the appt. Are you kidding me? I don't pay my accountant before he does my taxes; I don't prepay for an oil change; why the hell would I prepay a doctor before he/she even sees me? I know..." This is common practice"...which is why I don't see doctors that pull that crap. I am so outta that practice of doctors. There could be some pretty good ones but they all fell for the " you can't survive as a doctor without being in a gigantic group". That's BS. My GP has worked alone for over 40 years.She draws her own blood, spends 45 minutes with patients at their annual exam( i'm not exaggerating), has one receptionist who I know by name and gets back to me with test results in a matter of days. ( Her name is Dr.Linda Silberstein in Port Chester). Oh! That Care mount Medical Portal is a joke. I had blood drawn on 1/17 by their own lab! No results posted 10 days later! When I called to find out why, and after 11 minutes waiting to speak to someone, I spoke to "Michael" who told me my results on the phone and then had the gall to tell me the results were fine!! I disagreed and told him that for me, those results were not fine. He got defensive and said again, they were within limits. Dont know who he was or his credentials and more importantly, he did not know me AT ALL! That is pure negligence and just stupid. I own a business: bad service starts at the top. This huge practice needs to start ALL OVER. read more

One star because leaving negative stars wasn't an option. Staff and management alike don't seem to care about patients. My doc is a great doc, been with him a long time. It's unfortunate that I can rarely ever get in to see him when I make a sick appointment. The PAs don't seem to care, the phone staff seem to always refer me to their urgent care, regardless of what is the illness. Insanely long wait times when scheduling an appointment, long wait times in the office waiting room. Business must be that good that they seem not to care about one patient. I've even reached out to management in a letter documenting the recent issues and my concerns and not so much a reply or contact to discuss. read more

Very disappointed with quality of service. Long wait times when scheduling appointments by phone. Office staff and office manager disinterested in helping patients. read more

It's always a shame when the support staff can totally ruin a good practice. Like most patients, I've hung in there because you can have your medical tests done in the same office, and as far as the Hopewell office, I've never had to wait once I'm there for an appointment. That part is great, and I like my doctor. However, I don't know if it's just how things are done in this new age of ours or representative of customer service anywhere these days, but their staff is miserable and defiant and never ever apologetic. You can forget about going here if you are sick -- I'm not kidding or exaggerating. If you have an ear infection or flu or bronchitis or any issue, they will literally tell you to go to urgent care if you don't want to wait three, six, eight weeks for the next available appointment. The irony is when you go to urgent care too often, they complain you should be going to your primary care physician. Yeah...fun. Call to ask about a refill, an appointment, a question for your doctor, anything and you are put on hold until you just can't hang on anymore. You try throughout the day, same thing. They don't call back until you finally leave a pissed off phone message complaining how they don't call back and then invariably, with a patronizing attitude, twist it and defend themselves as though it's your fault. When you walk in it's often like land of the living dead - each woman at the front desk looks like they just had a lobotomy or a fight with their husband and should they ever actually look up at you, you get an attitude as though you're interrupting them. Found this with just about every desk you have to go to. They are immediately ready for battle, even if you're approaching them to give a compliment! Billing is always fun - I've had huge bills simply not run through my insurance and when you finally, I don't know, a couple of weeks later get through to someone and get a call back -- no apologies - just "well it wasn't put through your insurance" ...but no "oh no, so sorry, we'll fix that right away"...nah...they act as though it's your fault. Whatever the issue, they and their prompts, and hold music and are so incredibly annoying and appointments can't be had. I've heard they just book lots of physicals in advance...I don't know.....hate to give up my doctor or the convenience of one stop medical shopping - but it's gotten absurd.......and the doctors are so overwhelmed you can totally forget about any real time spent listening to you or ever following up and if you ask for a call, you can be sure you will get a snotty nurse calling you to grill you as to why you can possibly need to speak with the esteemed doctor. A simple ailment has dragged out for a year, trying to get a diagnosis - I don't have time for this, nor do I want to live on the phone or get an attitude from snotty defensive wrong staff who simply do not listen and take a word out or preconceived perception of what your issue is and then preach to you incorrectly. Done. So done. Just worried they're all like this...................in sum, don't go here....just don't. Even the x-ray lady got a tude because I couldn't understand what she said with her thick accent -- sorry I don't speak your language. I dare you to call now and try to get an appointment lmao. read more