The young woman working the front desk provided some of the worst customer service I've ever experienced. I came in with an appointment for a mask fitting since I work as a nurse, and she told me they didn't have anyone available and didn't have my mask - without even bothering to check. She just pointed me to a different location and sent me on my way. I drove to CareNow at Mueller & Burnet, where they also said they couldn't do mask fittings. Mueller then told me they recommend bringing the mask from my hospital, which was information the original front desk should have mentioned in the first place instead of wasting my time. Here's where it gets worse: My delivery receipt showed my mask had been delivered to this St. David's location all along. I drove back (40 minutes round trip) to retrieve it. When I returned and showed the same front desk employee the delivery confirmation, she got immediately defensive and claimed she'd been working the past three days and hadn't seen ANY mail. She dismissed the evidence right in front of her face, sat there clicking her nails with an attitude like she was annoyed that I dared to ask her to do her job. Then the manager came back--with my mail with my name on it - proving it was there the entire time. Did this employee apologize? No. She made excuses and showed zero accountability for wasting my time and gas money. This employee's laziness, attitude, and refusal to simply check before sending patients away is completely unacceptable. She needs serious retraining or shouldn't be in a customer-facing role. Do better, CareNow St. David's. read more

We have been to this clinic a dozen times. Christina was at the front desk. Shared with here the app said we have a 6PM appointment. It is 6PM now. She said it would be an hour before we can be seen. Then she said it would be two hours. Asked her if we could come back. She then said it could be short. It could be short or it could be long. She said maybe you should go somewhere else. Super bad customer service. read more

CareNow Urgent Care - Christina - Urgent Care Near Me - Austin, Texas

Horrible experience. I was given an estimated wait time of 15 minutes and was not seen for 2 hours. Cedric McClinton NP was unprofessional and convinced that he knows all. McClinton was unwilling to listen to the full patient history and refuse to order a simple diagnostic test. McClinton received direct instructions for a physician to order this test, yet refused to do so because he believed that he was certain of the best course of care. read more

Front desk employee was not friendly whatsoever. Came off very rude as soon as we walked in. Don't recommend coming here.

Extremely Slow! App sent me to location with a time and then I had to wait. Employee drug screen. Why does this take over an hour!! read more

They are very slow in seeing patients. I showed up at 8:20 and there were 2 people ahead of me. At 8:34 I was informed it would be 30-45 minute wait. During that time 2 people came from the offices who were seen. At 9:09, I checked to see how much longer and was told 15 to 20 more minutes. Avoid this Urgent Care unless you don't mind wasting several hours waiting to be seen when they aren't busy. read more

Went in for some lacerations. Both the LMRT and MD had the same last name and I suspect was a mother/daughter. Dr. Karina Gutierrez Lopez cleaned and stapled one of the lacerations but not the second one. They were 1/2 inch away from each other. She put antibiotic ointment on the wound and placed a bandage over it. I was told not to get it wet for at least 24 hours. After 48 hours I removed the bandage and noticed she did nothing to the second laceration. I refused to revisit this location so I went to another facility to remove the staples and they asked if a student performed the procedure when they saw it. They also said the other laceration would leave a large scar because she didn't do anything to close it. Terrible quality of care. read more

CareNow Urgent Care - Urgent Care Near Me - Austin, Texas

Amazing! I came a few months ago with pink eye and I waited for less than 10 minutes, doc was super friendly and knowledgeable, and called in my prescription promptly. I went today for tonsillitis and it was great again. I was there for less than 30 minutes! read more

My girlfriend and I are college students without insurance. We did not realize urgent care required payment up front. We had always heard that you can't be turned away from medical treatment. I didn't realize this. Tell me why the front desk agent laughed at my surprise. read more

Absolutely terrible, did online appointment and full check in, only one patient in the office, waited for an hour to see PA. Guy was out of breath from rushing, no real medical check, told me he would give me two scripts for sore throat without any examination. Did not call in the prescription that the PA said. This place needs to be shut down. read more

Waited 2 hours for the nurse to absolutely butcher my name with no apology, and then the Dr to ask ME "Well what do you want us to do?" He waived me off saying it was allergies. The problem persists so I am now going to a different urgent care to probably get an inhaler or cough syrup. Thanks so much read more

waited forever even though it said no people in line. took two hours for me to get my medicine . and the service people had a huge attitude for some reason. one lady at the desk was nice, but nurse and doctor had big attitude and clearly didn't care read more

Staff was polite. The place didn't seem crowded yet I was seen about 30 minutes after my appointment time (remote check-in with SMS notifications about your place in line is a great thing they offer). There was a lot of wait for not much interactions once in the exam room. It was absolutely freezing cold. A couple of patients and I stayed standing in the hallway hub to warm up, multiple times. A gentleman had to leave as he was so cold. Wasn't offered any water although I showed up for dehydration. Didn't even go through the paperwork they sent me home with besides a referral (which covered 1/3 of a page out of 5 pages printed out). I will not go back there for sure. read more

Not sure why all the negative reviews. I get it, when you are in pain and expecting service that takes a while you tend to get angry. This is my first time using urgent care instead of the ER. I love it. CareNow had an easy online registration. They had my appointment in less than 15 minutes after registering. Once I got there, I filled out only one document, waited maybe 45 minutes and had the best medical service in my life. The nurses there were all so nice. The one who stitched me up was calming and pleasant. She did a great job and described everything she was doing and gave me options. Nothing like what I have experienced in the past with ER service, where they just tell you what you are going to get. Plus, I love that this is just half a mile from me. Who thought going to the doctors for stitches could be so easy and painless. This is my go to urgent care now. They rock, and are so much better than ER. Recommend it 1000% read more

CareNow Urgent Care - six easy stitches - Urgent Care Near Me - Austin, Texas

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This place is shady, payed up front and was charged again a week later. The paper i signed stated I would get notified before money was taken out of my account but I was never notified. They were nice but I would recommend just playing it safe and going somewhere else. I know other people that have also had bad experiences here. read more

STAY AWAY NO MATTER HOW URGENT! I went in looking for relief for my throat that was closed and raw after 5 days of rest and OTC medications that weren't helping. I have blue cross blue shield which is a pretty decent insurance and I was charged 380 dollars for a swab for strep "after insurance." Looked at my bank account afterward and the charge was 395? Then when I went on their website and found that they scammed me after taking a look at their price breakdown. The price for a standard visit is 160 dollars, which mind you is already ridiculously high, and a standard visit includes TWO in house tests? I tried to call back three days later to get a refund and they have NO RECORD OF ME IN THE SYSTEM. Not with my name, not even with the patient ID number I was given on my overview sheet. Where did my charge go, how am I not in your system? Test came back negative, they tried to send me on my way with nothing but a pat on the back. I later found out that after spending Christmas with family they all tested positive for strep? Phony test y'all had there. The staff was beyond rude and made me feel so uncomfortable, especially since I was the last patient of the day after they closed, but hey why don't we forget the fact that I waited an hour to be seen and only had one person ahead of me. I spoke to a friend who used to work for St David's and she explained that this is how they get you- they call themselves an "urgent care" but they are NOT A CLINIC! They are an emergency room under St David's Hospital that advertise with the words "urgent care." Take yourself and your loved ones elsewhere to an actual clinic with better service and reasonable prices! Save yourself, this is a scam! read more

Worst waiting times ever. Waited for 2 hours just for her to tell me I had the flu. Yes I know I have the flu give me some medicine! Customer service said I was in line next, then proceeded to put someone else ahead of me. Place should go out of business! read more

All around awful experience. I was getting a study abroad health clearance form done which they were supposed to submit for me. They never sent it in, and when I called back about it they had lost both the physical and digital copies somehow. Now I have to redo the whole thing because of their incompetence. read more

Usually don't leave reviews but noticed that this place has awful yelp reviews and I didn't experience any of the complaints I've seen. I checked in online and they saw me almost immediately after I arrived at my scheduled time. The nurse was helpful and the doctor came in quickly, no wait times there either. Prescription went in to my pharmacy within an hour of leaving the clinic. Would definitely recommend. read more

After registration, I was told by text that there were 3 people ahead of me and I could expect a 20 minute wait. No problem. 45 minutes later I was still waiting. Still no problem. I understand that medical issues are not fully predictable and that stuff happens that is beyond the control of staff. I didn't get impatient until 3 people had come out and 2 others had gone in. After I had waited an hour and a half, someone who had arrived after me was called in. I left. To add insult to injury, I received a text stating that my appointed time had come and gone. "Where was I?" And yes the front desk knew I was there and ready. I won't be back. read more

Could not recommend this place less. Save your time & money & go somewhere else. Took two weeks to get a diagnosis bc they lost my lab sample, in the time which my condition significantly worsened. I called the office multiple times in this time span and would be told someone would call me back and they never did. Ultimately I went to another urgent care that was so much better & the providers were so much more competent & provided better care. Save yourself the time & headaches read more

I come hete to get my vaccines after a bone marrow transplant. It was very easy to get in and out. Dixie took care of me once as did Abram. They were very professional as well as friendly. The clinic was clean and not crowded. read more

The doctor was fine nothing wrong with the way he treated me. The nurse and front desk however were extremely short and unhelpful. I ask for a test and they blatantly ignored me and tested me for something else I already knew I had. And not to mention it was $170 for this visit which was outrageous. Try another place if you can. read more

Can I give it a NO Stars? I didn't even get seen after being on the online wait list for two hours, they texted me and said time to come in. Came in and waited an hour and then left as the front desk clerk said she would check with the back on timing and didn't go check. I felt helpless. Sad service person doesn't want to be there. Stay away. Call OneMedical instead. read more

The worst excuse for a medical care establishment I've ever seen. Let me preface this message, I have never left a review on yelp before, ever. But this place deserves it. Firstly, the receptionist is completely incompetent and rude. We made an appointment online, when we got into the office she said there were 3 people in front of us and the wait would be about 45 mins. We got a text to come to the desk an hour later and then she said "idk why you got that text, didn't come from me, there's still 4 people in front of you" and when I asked how there were now more people in front of us after waiting an hour she said "there's nothing I can do if they aren't discharging people" that wasn't my question but okay. Another hour and a half passes and people are being called back. 4 more by my count so I go to the desk again and ask about the wait and now she says there's 2 or 3 people in front of us. So I said I don't understand how that's possible you said 3 originally, then 4 and since then I've seen more than that go back how are there still that many people and she just kept repeating if they don't discharge people there's nothing I can do and I'm like okay how are you guys continuing to call other people back then? Made zero sense she was just stupid and stuttering over her words. I also heard her behind her desk say "Jesus fucking Christ" and complain about her job. During our prolonged wait time the doctors all got a pizza delivery and we could literally see them all sitting there eating for like 45 mins. If you're going to all take a lunch break at the same time then either you need to make it known you're closed for that hour, or ensure all of your patience are taken care of first. Anyway after 5 freaking hours they call us and tell us that there's nothing they can do for the issue we need help with EVEN THOUGH I WROTE IT ON MY FORM WHEN I GOT THERE 5 WHOLE HOURS PRIOR AND THEY HAD US WAIT THE WHOLE FREAKING TIME FOR THEM TO JUST TELL US WE NEED TO GO SOMEWHERE ELSE. This place is full of idiots and rude staff who are actually so stupid it's embarrassing to the rest of the health industry. What a disgrace and an excuse of a medical care facility. A complete joke. read more

I went to the CareNow Urgent Care in Round Rock, Tx. While doctor was nice as well as nurse, front desk staff needs a class in customer service. I am extremely disappointed in the bill for service from this facility. If you have insurance, (mine was Blue Cross Blue Shield) they bill insurance for $838. I was there for 30 minutes and got a flu/covid test. BCBS discounts it down to $395 which was my portion. If you just self pay, cash rate is $185. How is this right? $185 is still even outrageous for a flu/covid combo test. Seems outrageous that something worth $185 gets marked up for insurance to close to $1K. Buyer Beware! Just go somewhere else. These are emergency room prices. I will not be back and will let everyone I know not to go here. read more

Scam of a medical practice. The doctor rushed in and out, didn't seem to care about my health and wrote me a prescription as quickly as possible. I saw him for 3-4 minutes and he charged me $680. Do NOT go here read more

Literally DON'T come to this urgent care. They take hours to assist you even if you have an emergency. They don't take anything seriously I waited hours with my eye gushing blood while they took their sweet time and by the time I was seen I done stopped my own blood (i was basically there for a whole 5 hours just for them to clean it up a little and send me home) The wait is ridiculous even if there's no line you're still waiting for another 2-3 hours. read more

Horrible practice. Do not waste your time here. I used the online check-in process to avoid waiting at the facility for hours on end. Upon receiving my text message to come in and that they were ready for me, I made moves and got there quick. Only to find out that it wound be another 45 min-1hr wait! Ridiculous. That wait time ended up being over two hours. The woman working the front desk told me their practitioner was old and is taking a little longer to get through patients. Not my problem! I finally asked them to refund my payment and I went to Ally Medical. In one hour I had been checked-in, seen by two friendly nurses and an excellent doctor. Much nicer facility all around. Never going to CareNow again. read more

Worst place ever. 2 hour wait after did an online booking. $150 copay. The PA did not check me out, only listened to my lungs, less than 3 min and concluded it was a viral infection. Then the nurse took flu and covid test, negative on both. Clearly my symptoms and neg test screamed bacterial. He sent me on my way with a nose spray and cough syrup (I don't have a cough!). UGH! Find another urgent care if you are in need. I went to another doctor two days later and did a swab for step and was positive. They have no idea what they are doing... bottom of the healthcare ladder. You are better off doing an online televisit somewhere else. read more

A word of warning. If you check in online and you get a text letting you know they are "ready for you to come in," understand it does not mean you'll be seen within a reasonable amount of time. As I (wrongly) understood the online check in, they ask you where you live and they estimate your drive time to the clinic. Then they text you later (in my case about an hour later) letting you know, "they are ready for you to come in." I, mistakenly, thought this system allowed one to not sit for a long time in a waiting room, but instead, be called in when they were ready to see you. I waited 1/2 hour after arriving and then asked when I might be seen. I was told, "most likely over an hour." From the look of what was going on in the waiting room, I suspected it would be longer. I can't comment on service because I left. Just an FYI to clarify the online check process for anyone using it. read more

They don't ever answer the phone it will ring until the menu starts repeating itself again., the wait can be ridiculously long . I hate this place with a passion at this point . read more

Don't waste your time or money. Low quality doctor who jumps to conclusions without adequate testing or information. Dr. Miwa was condescending and a bad communicator, overpriced, and long waits for walk ins. read more

We've been fans of the local CareNow facility where we live. On a trip to Austin, we figured we'd go to another franchise of theirs. What a mistake! To save time, we did the online check-in and waited for their text (indicating they're ready to see our kid) before showing up. What followed were over 90 minutes of waiting in a windowless, uncomfortable room. Nurse was friendly but, clearly, the doc was out for lunch or otherwise indisposed. After all, the parking lot was empty and no other patients to be seen in the building. Wasting your patients' time like this is entirely unacceptable. Perhaps rebrand from "urgent care" to "we just don't care, and are slow to even do that"? Avoid this place if you can. Even if you drive 30 minutes to another urgent care, you'll still be seen and helped sooner than had you made the mistake of coming here. read more

Just don't come here. First off it's empty and no one is moving patients around. They send you home to wait online? Then they said they give people an hour to show up? When I received I text to come back I hurried over, then proceeded to wait another 45 minutes to speak to an uneducated PA, who was researching my case of travelers stomach while speaking to me. She clearly had no idea what she was doing or knew what questions to ask. Ended up prescribing me a z-pack, cause that fixes everything. read more

Came here for an injury and got really great & quick care. They were very kind and friendly up front, were transparent about pricing, and quick to take me back. They have an X-ray machine so that's very nice. I'd come back if I needed to. Tiffany (I think she is either the PA or the Doc?) and Tiffany (the nurse) were very helpful. read more

STAY AWAY! If i could give zero stars I would. I waited an hour after my online check in. once the "doctor" came in, he asked me what my symptoms were and I explained I have a horrible cough, coughing up blood, and my nose is non stop running + congestion. I've been sick for 2 weeks and felt like I was kinda getting better then suddenly got 3x worse. He told me sinus infection and I respectfully corrected him and said honestly I don't feel like that's the case at all, he then AGREED and said "oh I don't think it's a sinus infection either, i just don't know what to call it". Then told me he was gonna write me a prescription for cough syrup. So basically I paid $200 for cough syrup? Didn't run a single test on me. I asked where I should go to ACTUALLY find out what's wrong and he said probably the ER. So now what? I gotta pay $1500 to actually be treated. Where the f*ck did you get your degree? A vending machine? This place is run by fake healthcare providers and is a scam. read more

First of all I need to start by saying nurse Claire is AMAZING!!! So attentive, kind, knows her stuff... I've been there twice and I absolute love her and vow to only get injured while she's working. Unfortunately she's the only person I like there and the rest are enough to not never come back. The girl at the front desk is mean as fuck!!! So rude!! I almost walked out before even checking in and I would have left but I needed medical attention immediately. Dr Minwa? I think that's his name. This is the second time I've come here and saw him and he's worthless. Basically just says he can't help you for everything. I asked him if I should get an X-ray and he said well I don't have X-ray vision... seriously? How about feeling the bones or seeing if I can move properly? What a joke. CLAIRE FREE YOURSELF YOU ARE SO MUCH BETTER THAN THIS PLACE!!! Claire gets 5 stars and everyone else gets zero. I've never been more disappointed in a urgent care clinic. But Claire go open your own seriously you're amazing. read more

Absolutely terrible. Checked in online and still had to wait close to 1.5 hour. Rude desk staff who quoted unrealistic what times to everyone in the lobby. We were stuck in close quarters with people coughing and obviously sick. It would have been better for us to go to the ER. I cannot understand an online registration system that still results in long wait times. Will never come here again. Find any other urgent care to go to This place is a mess read more

Very rude, went in and asked a simple question about walk ins and or appointments and the only information I got was "it's a three hour wait sir you can take a seat" read more