Poor communication, terrible food. Nursing has limited English...very hard to understand. Poor care.

If I could give CareOne zero stars, I would. My grandmother was moved to care one after about a week and change in Emerson hospital for RSV. In her time at careone, she did not improve from her state in the hospital. The reason was clear after we asked for a care log and realized that she was getting PT *maybe* once a day, with entire days of none. She ended up getting released for "lack of improvement" and after another ultimate hospitalization, got replaced at another location where she improved significantly in comparison. At CareOne, she also would be left to sit in adult pull-up diapers for HOURS without being changed, even after calling for help to get to the bathroom. When asked to call us for certain updates, we were often not updated at all and couldn't get in touch with the right people to answer our questions. I will say that some of the staff were helpful to talk to (mostly in admin), but it is clear that this facility is doing the bare minimum of care in a way that likely means plateauing or getting worse rather than getting better. They also do not warn you if someone is plateauing, so we were very surprised when my grandmother was told to be out by the end of the week for that reason. There is no real conversation of how they can adjust to any care needs. We will never recommend careone in Concord. As a side note, they have a bunny on the second floor but every time we saw it it was in a room hiding under a table in the corner, so Im a little worried about how that bunny is doing. read more

I was called in to a " Care Meeting" for my partner who had been there just a week after a brief hospitalization. I was told it was an important meeting to discuss his medical care plan and future needs. The head nurse could barely speak English, and the nursing staff was equally linguistically impaired, the main staff member was looking for him to increase his insurance, the OT person offered nothing about his progress and spoke for the PT person who was not even there plus his social worker was absent. The PA was great and was reporting improvement and working hard to reduce his pain but this overall care here seems quite poor, ill managed and disorganized. They hardly read his chart upon arrival and missed important care markers like his cancer care regime. I basically learned little about his progress or what a care plan would look like for him, except more tine on his back in bed. Little was discussed about customizing care for him just his length of stay. One size fits all! They are only trying to manage his most pressing symptoms and that success seems minimal. I thought he went there to get stronger so he could come hone in better shape. This is not what's happening.. I was completely disappointed in the care or lack of care he is getting. I was made aware of their low ratings and now I understand why and I do have a lot of experience in caregiving and medical training. read more

The facility is great. I found that the staff was very caring. I would recommend this facility to anyone.

If I could give -5 starts I would. Throughout my father's stay at CareOne, the staff (nurses, Jacklynne Kelly, Cheryl Maurer, Pauline Sullivan, Carol Kapolka) failed in communication, follow-through, and basic care. Resulting from negligent care, he was admitted directly to the ICU ER from CareOne with sepsis and ketoacidosis. We had a PLANNED meeting about how we got to this point. Their response: we haven't reviewed his case file so we cannot comment on how or why he was sent to the ICU. Talk about being unprepared and not giving a sh*t. All they did in this meeting was make excuses and refused to take ANY accountability. I'd rather be un-alived on the side of the road and my body never found then ever set foot in this place again. Below terrible. Thanks for absolutely nothing read more

Aides are extremely slow to respond. Food is good but not a lot of it. PT and OT are ok for the limited time you see them. Facility is starting to show its age. Other than aides , staff is friendly and pleasant. Medical care is a bit lacking. read more

My wife was in this facility last January. She was in there for therapy becaAfter she caught Covid there I removed her by ambulance Newton Wellesley Hospital. Care One charged Medicare for 6 days of Physical Therapy when she only got one day. I reported it to Medicare and they denied the charges. I just received the latest 3 month summary of charges and Care One apparently resubmitted the same charges in November, and Medicare paid them. I will be contacting Medicare to report this outright FRAUD! If in fact you have a loved one in this hell hole, watch your charges as this seems to be a recurring issue at this facility. If you are considering placing a loved one there, RUN! read more

This place seems to be in the business to kill their patients. My son in laws father is in there now. He cannot swallow and they refuse to put in an iv for fluid or a feeding tube. They will not release him so he can go to a hospital for proper care. They are rude and incompetant. incompetent read more

If I could give this demonic place zero stars I would. If you love someone and are thinking of sending them here please do not. My best friends mother and grandmother were both sent here to recover after surgery with some of the worst staff I have ever had the displeasure of meeting in my life. Not only do staff ignore patients, they are rude to family members who ask that their loved ones be fed meals and have their physical needs met. My best friend has had to go there every day to take care of her mother (cleaning, feeding, advocating, etc). When she told the supervisor she was upset with the care provided he said if they left early he would put in her mothers chart that she was uncooperative with recovery services. Each and every single person working there is going to be reported come Monday morning I can assure you. I hope that any staff reading this takes time to reflect on how their neglect is affecting others. You took an oath to protect and serve and this is how you treat vulnerable patients? I feel awful knowing other patients don't have family to advocate and care for them. Here's an update as of 10/23: Someone actually read my review and interrogated my best friends mother about it. Shortly after she was finally allowed to leave and get treatment from real professionals. Sometimes name calling does work :) read more

I was there for short term rehab. They don't treat you as an individual but as a money maker.Even discharge was difficult. I was set to go home on a Friday and had made all necessary arangements including what I thought was coordination with the staff. The afternoon before the day of my release an administrator informed me they wanted me to stay an extra 2 days. (I didn't stay but I did blow a gasket) I was billed for some of the meds they gave me when I left. I was told that they were paid for so I might as well take them with me. I feel I was lied to and am stuck with paying several hundred dollars for meds I did't need. Stay away! Don't even consider them! read more

The staff are overwhelmed, unhappy, and hide at every chance they get. When you finally find someone and you ask for assistance- the response is "What do you need?". Not - how can I help you. It is devastating to see the lack of care given to the patients who cannot advocate for themselves. read more

Run as fast as you can from this location! The name should be called Care none! The absolute most deplorable lack of care! This is the last place you should consider putting your loved one especially in the so called memory unit! This location should be shut down! Do your research and stay as far away from this facility as possible! read more

If I could give less than one star I would. Do not allow your loved one to go here. My grandmother was here to recover after an accident at home. They were ambivalent and she suffered two falls at night because of lack of attention and bed rails. The 2nd fall happened the night before she was supposed to come home and resulted in a broken wrist which has landed her in a new rehab for weeks and weeks. She missed Thanksgiving and Christmas with her family. At 89, this is not a small thing. Do your research and find the right place- this is NOT it. read more

I if I could give this place a less than 1 I would. I am 74 yr came here short time rehab for failure to thrive and PT. The food is dreadful,cold and not what I could eat. I am getting out of here to recover at home.I will struggle but rather be there than here. The whole place rolls up after dinner.The review might not published because they can delete them. I have concerns on my time of medications,I was promised a shower 2 hrs ago. I have waited for over 90minues for a plain hot cup of water.???.The nutrition here just sucks no one listened to me and yup got an egg looked like a fried playdooh read more

Chrissy Bordenca told me over the phone that my father-in-law "HAS ESOPHAGEAL CANCER" and she believed that it has spread to his lungs on Thursday, July 14. She also told my husband, that his father "HAS ESOPHAGEAL CANCER" and she believed that it has spread to his lungs on Friday, July 15, 2022. My husband, his uncle, and I spoke to Dave on Sunday, July 17, 2022 and asked him at Care One rehab if he currently has Esophageal Cancer or any cancer. Dave stated that he does "NOT" have cancer and in fact he just had an x-ray done two months prior. On Monday, July 18 2022 I asked Kerri Conley, nurse director of Care One to find out why Chrissy Bordenca stated that Dave "HAS CANCER". Kerri Conley e-mailed me an apology on Tuesday, July 19, 2022 that she reviewed all of the records and the x-rays and has come to the conclusion that Dave does NOT have cancer. Dave did have cancer in 2011, but he is in remission. I am writing this review so that people can see that some of the employees of Care One need more training. Kerri Conley of Care One provided Dave with good care. I asked the care givers at Care One at Concord, MA to coordinate the care givers schedules, in order to prevent a conflict with the schedules. Michael Joy e-mailed me that they were not able to do that. There were times that a physical therapist wanted to provide Dave with a physical therapy session at the same time that another care giver wanted to take him to get a shower, which then meant that he either missed physical therapy or getting cleaned. Dave was asked to provide a list of foods that he would eat and would not eat. He continuously received food that he would not eat for a few days, until the family found out what was happening. Dave had Pneumonia and he was in Care One to get his strength back, so it was very important that he get good quality food. read more

What a horrible, horrible place. Run away as fast as you can. We called this place "Care None", and I also heard that local EMTs call it "Scare One". My wife was at this rehab after a week in the hospital to "recover" and work on her mobility, so she could safely come home. She needed to be on a low-sodium diet for her edema. Did not happen. They rarely worked with her, and some of the staff actually pushed her around forcibly, which sounds a little like abuse to me. They also gave her meds without explaining what they were giving her, or how much, and they gave her the wrong ones that completely messed up some of her levels. My wife ballooned up to 40 lbs more than her normal weight from fluid retention in only 2 weeks there. At the same time, no one told me how much her health had degraded... to the point where she could not even get into our house when we got home, because she was too weak. She was constantly left alone there when she was calling for help, and I had to repeatedly call the desk on her floor to even get anyone's attention. At the same time, the administration staff were reassuring me that she was "doing great!" Lies. All of it. We're lucky she got out of there alive. I'm glad I finally got her out of there, but they also control how much you find out about what's going on in there, so you can't get your loved one to safety in a timely manner. As far as I'm concerned, the place should be shut down - they are a hazard to the public health. If the staff are interested in providing quality care, it's news to me. All I saw was neglect and dereliction of duty, while covering it all up with a story that sounded great. Do yourself and your loved ones a favor. STAY AWAY!!! read more

On a recommendation from a case manager at Emerson Hospital ER, I agreed to have my mother transferred to CareOne at Concord for emergency respite care. I was told we would need to pay for 14 days at a rate of $350/day, up front, upon arrival, which we did. Although staff were advised in advance that my mother was a dementia patient with a history of wandering, she was initially placed in a private room in the unsecured "Cardinal" unit. On her first night there, she wandered and managed to make it out of the unit because only a single staffer was on duty. The next day, she was transferred up to the "Dove" unit, in a shared room. For the remainder of her 9-day stay she was kept heavily medicated. And sometime during the final day, a gold ring she was wearing disappeared. I had declared the ring on the personal items inventory, which was conveniently also missing at the time of her discharge. And although I was assured any unused portion of her stay would be refunded, I have heard nothing from CareOne in the days since. read more

My parent was at CareOne of Concord for 11 months over 2018-19. My consistent feedback was that individually each person cared about their patients and was doing their best to care for those patients. However there are grave systemic challenges in place that precluded CareOne staff from achieving the quality of care that they aspire to. One chronic problem is insufficient CNA:patient ratios and high number of fill-in (temporary) CNAs. There were consistently not enough people on shift to manage the patients and temporary workers do not know the patients to enable the level of care that our loved ones deserve. Another chronic problem was poor communication between staff. Information was consistently lost during shift turnover, and there was consistently poor communication from nursing staff to CNAs, leading to inconsistent care. I gave regular feedback, both verbal and written (to ensure appropriate documentation). Some were quickly followup on; some took multiple tries to get attention and resolution. A highly frustrating situation. Two warnings: 1) There were three instances where I received documents and/or emails belonging to other patients and families, grossly breaking HIPA privacy regulations. 2) It took CareOne 10 weeks to issue the refund check after we departed to another facility, holding over $21,000 of my father's money hostage. Unacceptable. If you have a loved one at CareOne, build relationship with the staff, each and every one, and visit constantly. Again, in general each person there is trying their best. The system is just not set up for success. read more

Most depressing rehab center ever. My mother was neglected during her stay and it was a visiting family member who found she had died, not a staff member! Avoid this venue at all costs. read more