I have worked for Brightview Danvers for 6+ years and words can not describe how amazing they treat…read moretheir residence and staff! This is the first place I have ever worked for that truly treats everyone like family! The executive director is incredible kind and gracious. The business office manager is a truly a joy to work under. My co-workers are great team players working toward the ultimate goal of the happiness and safety of our residents. I first started there because my grandparents lived there and I've been there years after they passed. I can honestly say that working for this company has changed my life for the better! "We are in this together"

My mom lived in assisted living. The aid administered her before dinner pills at 1 o'clock in the…read moreafternoon apparently she wanted to get that task out of the way. This resulted in my mom receiving twice the recommended dosage of Tylenol within a 3 hour period. Fortunately her prescription medications were not involved in this mishap. Unfortunately this was only one of many medication mistakes that occurred during her stay.

It's expensive. You give them a huge deposit and then you pay almost $700 per day for long term…read morecare. Thats right. $19,000/mo! So buyer beware. The administration continue to leave me unimpressed and often times, angry and disappointed. The front line staff is a mixed bag. We've had the mediocre and the bad. Then we've had some gems take care of my aunt. I would say that if not for the people on the front line that are there because they are in elderly care for the right reasons, the place would be completely miserable. Thankfully there are some good and caring clinicians. Transparency is not a strong point for BBV. Neither is coordination. My aunt had moved to different areas for different levels of care and each time it feels rushed, pressured and doomed to a horrible transition. For the cost, you would hope that BBV would have moving coordinators that are helpful but nope. I would not recommend this place. It's pretty, and like I said, some beautiful people here and there but the admin is horrible to deal with by and large.

My brother-in-law is in continuing care and my sister is in memory care at Brooksby. Sadly, she…read morewent into memory care on her birthday in August. I had asked my brother-in-law if he would like me to be his advocate. He thought that would be great and appreciated my suggestion. I live on the West Coast and of course Brooksby is on the East Coast. I knew that because of HEPA laws staff are not supposed to talk to family members without written permission or consent form. I called their case manager and my brother-in-law's nurse over 15 times in one week and left voice messages. NO ONE CALLED ME BACK! When I finally reached someone in the administration office, I explained the situation and asked if she would please call me back either way to let me know what's going on. I STILL have not heard from anyone. Although I live 3000 miles away, I am the closest relative that still has cognitive abilities. All three of my younger sisters have Alzheimer's. I was hospitalized with shortness of breath which doctors thought I had a heart attack on top of a bad case of bronchitis. The cardiologist performed a cardiac catheterization and told me that my heart was "great." He asked if I had been under stress and diagnosed me with broken heart syndrome due to the stress I had caused by the total lack of communication between Brooksby regarding my family members and myself. NO ONE YET HAS CALLED ME BACK! It's been about 4-6 weeks. My family pay an exorbitant amount of money and Brooksby cannot return a phone call? Family care is good healthcare. I would not recommend Brooksby to anyone considering putting themselves or a loved one in that facility.

Since I wrote a review a month ago, things have continued downhill as far as the food goes. About…read more1 meal a week is really good. Fish on Friday is often very good. Otherwise, the food has become close to inedible, and certainly not healthy. We try to supplement it with things we cook ourselves in our microwave, but it's hard and expensive as we have to send our private home health aide out to shop for us. The other ongoing problem is that the building continues to be overrun with mice, and the control efforts are half-hearted, at best. I hate to complain, as the management and staff are friendly, but, alas, ineffective.

Colonial Gardens is beautiful. They offer every imaginable thing you could want. The staff is very…read morehelpful and friendly. Christian went above and beyond to accommodate my friend, he helped Mary with a wheelchair ride when we came for a tour. They were very generous with their incentives and helping us to transition into this residence. The grounds and surroundings are exquisite; The paintings, flowers, dining room, snacks, ice cream machine, theater, library, and beautiful apartments. My friend Mary is 74 and loved the place! - Barbara & Mary

For the record, and this is an important update: Since 2015 This facility that was owned by…read moreEmeritus, a Fortune 500 company, was acquired by Brookdale Senior Living, another major corporation. Although I am only an pianist-entertainer who plays old music and tells jokes and anecdotes to keep the elders happy, I am volunteering my opinion without any influence or authority from the corporate office whatsoever. Even if honestly I admit my interests are vested, I will say however, that as an entertainer, in my life experience as a performer in venues such as this, I have never in my 50 or so professional years, had ever been so respected to have been given even 5 engagements in a year much less the 20+ dates that Brookdale assigned me in 2015. I believe this is because they want to make their residents feel as happy and nostalgic as possible. They realize the psychological and emotional value of giving them connection with their past, and particularly for stimulating responsiveness for the memory care patients through the music and humor of their time. They realize it is crucial for their adjustment and peace of mind. Brookdale, then in my mind is an unusually humane outfit wherein they subsidize such programming beyond the extra mile unlike many assisted living communities who do so much less for the spiritual and emotional needs of their clients. -Steve Hershman

If the review was written a year ago it would have been 5 stars. Girdler House has changed…read moremanagement. The handling of the transition from the 30 year administrator to the new administrator wasn't, in fact, a transition. There was no overlap. And no thought was given to the residents feeling about such a big change. Lack of experience of the new administrator has made living there more difficult, and reflects a less caring and empathetic view of how elderly women should be treated. The staff, by-in-large, are very kind and caring people. It's really sad that the Mission of Girdler House is "driven by compassion", yet actions do speak louder than the written word. I would not recommend this facility.

Wonderful and caring staff. Kathy the directory is great. We are so grateful that the Girdler House…read moreis there for our mother. Thank you!

There is a serious undercurrent of lack of care. The staff doesn't seem to understand that the…read morepeople who are staying there are their "gold". They should be treated accordingly. Instead, they are treated as if they are a nuisance and not worthy of common decency and care. If your job is to care for people, by all means, do it!!! Instead most of the people that work there are abusive with no understanding that the people who are living there are why they have a job. Instead, they do as little as possible and go through the motions. There are good people who work there, but they are basically abused themselves. A totally bad and negative experience. Yes they are understaffed. But I blame management for their attitude of complacency and neglect. I wish the caregivers all the luck in the world when they're in the same position. The main apartment setting is nice, but steer away from continuing care.

Unfortunately the continuing care at Brooksby Village is sorely understaffed and our 94 ailing…read moremother was left alone for much of each day. She badly needed physical therapy twice a day, but only got one session and none on weekends. She could not get out of bed or move without major assistance and in 9 days no one got her up to shower citing Covid as the reason but she had texted negative. I think the independent residents at Brooksby Village are mostly happy but don't put them in their continuing care!

I was looking for a safe place for my lifelong friend and when we walked into Oceanview we both…read moreknew this was IT. I loved the staff, the layout of the building, and the fact that when she needed more care, she could still stay at Oceanview until she required a nursing home. The staff helped me stay involved in her progress meetings and they were always welcoming and helpful when I would come up from Virginia to visit. She was fortunate enough to stay at Oceanview for 9 years and I was blessed to know she was safe and in good hands. If I lived in Massachusetts, this would be a place I'd be checking out in the not too distant future! I absolutely love the view from the top floor.

You will never see your money again if you do business with them. They have not returned my…read moredeceased relative deposit of over $7000.00 after 3 months and will not even return a phone call on multiple occasions.Chose another facility when locating a place for your loved ones.

Our family is so grateful to have Found the Herrick House as a home for our mom. She has a…read morebeautiful apartment that she's so happy in, and we know staff are there around the clock should she need them. The staff are so caring and have really taken the time to get to know our mom. She enjoys a wide variety of activities offered each day, and we were able to keep in touch with mom via FaceTime during the pandemic thanks to the staff. The house is surrounded by nature and the grounds and facilities are beautifully maintained. I read the previous review and this person must be mistaken as there are no shared rooms, only individual apartments. He or she must be thinking of another facility.

My grandmother who had sustained a devastating injury but was completely mentally intact, was…read moretreated horribly. She was physically dropped twice, the staff didn't answer the call light for 45 min (she called my aunt who called the facility to ask them to answer her bell) by then she had wet herself of course. She was in a room with a person who screamed and had dementia (grandma was mentally intact) She was at the end of the hall, and her one request was that for once she get a hot meal bc her food was cold by the time they got to her. They said no, they had to do it in order. They lost her favorite pants in the laundry ... this is from someone who has very little left in life. It's the small things.. make her happy with the small requests. She even feared retaliation if she complained. Ultimately she gave up food and water voluntarily to die. They could have done better by her. She knew what was happening. She wanted out.

I have known Karen Halloran for many years, and she knows much about many aspects of senior/elder…read morecare. The Current Beverly is so lucky to have her as their sales director. The Current Beverly recently has been renovated and has such scenic views along with an amazing location in the heart of Beverly. You are able to walk to many places in the area. It has a very home-like feeling and seeing some of the residents so engaged was heartwarming. A nice Assisted Living in the North Shore area.

From the owner: Experience The Current Beverly's enchanting blend of coastal living and elevated charm. This…read morehistoric coastal senior living community offers Independent, Assisted Living, and Memory Care, combined with prime comforts and the industry'Äôs best wellness services. Our intimate community is located in thriving downtown Beverly, MA, with its rich history and picturesque beaches. From stunning living space to rooftop concierge decks and local restaurants just steps away, The Current Beverly has all the convenience of downtown tucked away right off of historic Cabot Street, all within an hour of Boston. Enjoy top-tier amenities in a caring community you'Äôll be proud to call home at every stage of life.

I need to amend my review - mine was from a visitor perspective and not a resident/patient care…read moreperspective. Hopefully new leadership can turn the ship around...

Atrium at Veronica drive was NOT A SAFE PLACE for my dad! They deserve zero stars. I put a Nest…read moreCamera in his room so that I could see how he was doing because he was transitioning from another facility, and not to check up the caregivers. However, I discovered much more than I was expecting to see! My dad was molested by another resident! I almost got sick while watching it! Ironically, this woman was constantly trying to be with my dad - who is married to my mom - but they told me it was the other way around, and that my dad was the initiator. They also found this woman in my dad's bed at least once, and I saw a second time that she was in his bed. One evening I was there late, around 9:00 pm, and this same woman was wondering around. I found the three caregivers sitting and watching the Celtics game on t.v. I asked them if they could escort this woman to her room, and they just looked at me. I then had to ask them again with a little bit of a tone, and finally someone got up. I saw via Nest that one evening that not one came to my dad's room to take my dad to dinner, and did not bring him anything to eat in his room, so I had to rush out and bring him some food. They said that they asked him, but the camera did not show anyone hours before dinner in his room. Another evening I was there very late, around 11 p.m., and the late staff was working. They have only two people on the floor overnight to watch the entire side. The two women were sitting by the fish tank and talking. When I asked them if they could keep an eye on my dad to make sure he doesn't wander at night, they responded, "We can't watch just him. We have some residents that need both of us to lift them and help them." WHAT WOULD HAPPEN IF THERE WAS A FIRE AT NIGHT??!!! One early morning when I was visiting my dad, the staff forgot to open the doors so that the residents could go to breakfast. They were all waiting by the doors. After 45 minutes, I went to the front desk to find out what was going on. I was told that they "forgot." How many other times did they forget when no one was watching? During the meals they are understaffed because the caregivers are too busy feeding the residents who need acute care. The "able" residents were often left to their own devices. I had to step in several times and pour juice or milk for the able residents, clear their plates and give the dessert. Via the Nest I checked mid-morning to see how my dad was doing because he wasn't feeling well. I saw two caregivers trying to pick out some clothes for him to wear, and they pulled out some shorts and laughed - it was December! Instead they just left him in a chair in his underwear. They did not even look in his dresser drawers where there were several pairs of pants and sweat pants. When my dad wasn't feeling well, and vomited in his bed. The staff threw his soiled sheets and comforter on the floor of his closet, and never washed them. I had to take the home and wash them. The "caregivers" are not caring or nurturing at all. The don't even like to touch them. Many times I saw them dragging a resident by the sleeve! Other facilities at least hold the residents' hand when they are guiding them. ALL OF THIS HAPPENED IN JUST ONE MONTH!!! I had to move my dad out of Atrium at Veronica Drive because is was too dangerous! I shared all of the above issues to the director, who is very nice, and she always showed concern, but I don't know how much of her concerned reaction was to appease me. The head of nurses always made every situation sound like it was either my dad's fault or that I did not fully understand the situations. She was wrong on both points. I think this head nurse did not always tell the director exactly what was happening in the facility. THE ATRIUM AT VERONICA DRIVE WAS A NIGHTMARE!!!!