Ok, check in here is usually five minutes. The nurse that had to call us is taking her sweet time…read moreto finish her conversation. I had to pee so I did and the nurses that wanted to take my significant other back there just sat there. Like hello? He needs someone to check his finger so he doesn't lose it from being cut really bad on glass. My significant other allowed me to write about this experience just to be clear so there isn't any hippa violation. Not too fond of the front desk when you walk into the hospital, those nurses not so nice, they made the 4 star review. They didn't even take us to the emergency part of the hospital they put us in this little area with his open wound. How is that safe? No gauze nothing just while we wait. We didn't even get a bed to sit in like they normally do in the hospital. Put us in triage with blood everywhere. You're joking right? This is the same place that sent us home when he had previous injuries and said he was ok. Thankfully my significant other saw Gandhar. He was a very nice man. He got him all cleaned up in the hallway. The triage was not packed but the hospital overall was very quiet. We didn't get to go into a room to clean the bleeding wound yet. Normally you go behind a curtain in the triage area. We couldn't because a nurse was being treated because a patient hit her with a needle, pretty scary. I just didn't like the fact he was sitting in pain for like 2 hours before someone came over to us. This place wasnt packed either, not sure why we had to have his brother wait outside. The room we were in had people coming and going quickly. We checked in at 1:15am and was finally seen at like 2:30am/2:45am. It took about 10 mintues to clean out the wound. With no pain meds this procedure had to happen. Still waiting thirty minutes/hour later for Tylenol. Then to make matters worse the room smells awful because someone just waxed the floors with harsh chemicals. Terrible, it feels like hospital purgatory. Then theres 3 other patients here besides the nurse. One gentleman keeps passing gas, I can't. The first dr. Gandhar was super nice he gets 5 stars 100%. Stars dropped because sitting in pain with an open wound is no bueno. Where's the boys Tylenol something for his pain? American hospitals are the worst. Its almost 5am and we been here waiting for some type of treatment, anything to cover the wound. Now that it's almost 5am they put the tylenol order in and they say he needs a stitch. Really? We couldn't have done this 3 hours ago? I'm sorry 4 hours ago? Now we are put in a room after 4 hours????? Really? Nice doctors but cmon. To be fair they were short staffed. I'm thankful that doctor Lambert double checked his finger. Still here for the last 4.5 hours. Hopefully they finish this soon. The nurse who gave him a vaccine was super nice. Finally got his Tylenol! Ok but watching them put the stitches in was amazing to watch. Pretty cool watching Dr. Gandhar do the stitches. He had to have the senior resident watch because he is 3 months on the job, I looked it up. Everything was wrapped up at 6:45am we were here for 5 to 6 hours. The stitches look pretty cool, I will not be posting that due to gore reasons. Sajani Kayastha was the name of the other doctor who watched and helped. Very pleased with their care and how they treated my significant other. The ER nurse was totally nice. They gave us extra bandaids, thankfully. Wish i would have caught her name, very sweet girl. Loved her ear piercings.

VERY IMPORTANT. Please do not admit your loved one for psychiatric care here. DO NOT. If coming…read moreto the Emergency room: 1- they put them in a dismal room (only making them feel worse). Then it just gets worse from there. 2 - You have to wait 5-10 hrs for a ("more appropriate welcoming hospital room") to become available. 3 - our daughter was taken in a stretcher IN 14 degree temp (no coat allowed "for safety reasons") only a SHORT SLEEVED thin hospital top and a THIN sheet. 14 Degrees!! 4 - I noticed a previous patient was rolled out, wrapped in a comfy blanket and warm hat. 5 - If they think they are keeping patients with mental illness "safe" by making them FREEZE.... this is torture! 6 - Once she arrived to Gracie Square Hospital (horrible place) they took her out of the stretcher and made her stand there IN THE COLD, while they scratched their heads over not knowing how to carry the stretcher over the snow. They did not have the empathy to cover her up or at the very least, leave her in the ambulance while they figured things out. 7 - This happened last Tuesday afternoon. Its taken me a full week to write this review because I was focusing every breath on my daughter. 8 - THIS and Gracie Square's hospital only goal is to not get sued over a suicide. They rather torture a patient then provide adequate compassionate care that would in itself prevent a suicide. 9 - If your loved one is suffering a psychiatric emergency, Call 988, or simply bring them into the emergency room but OPT FOR OUTPATIENT CARE. DO NOT LET THEM ADMIT THEM. The hospital experience felt like a 1900's asylum. Come on NYC. get your act together. This is a sad disgrace.

They cut off the insurance and no longer able to see the doctor anymore. NYU started to doing this…read morerecently a lot. Other choice is to see the same Dr is, to find out other insurance options. That's hard. To get this location, arrive at least 30min advance. They'll need ID check in downstairs as well as it's very crowded downstairs. Elevator takes time to get in. Etc..... There're some workers are very helpful.

Facility is clean, welcoming, and comfortable…read more From reception, to the Xray tech , Felix, to Luis the assistant, to Chelsea the Nurse Practitioner, to Dr. Goldstein himself, the process was smooth and seamless. Each staff member made me feel like they were genuinely concerned by either taking the time to patiently ask about my condition and listen with a careful ear and attentiveness or explain in detail, the results of my tests. Collectively, they made me feel hopeful which was especially important after being seen by other "health professionals" on Staten Island who pretty much wanted to continue to "treat" and bill me with no improvement. After the appointment, Jennifer, the coordinator walked me through the next steps, went through the paperwork and future appointments, and gave me detailed instructions. Later, I received push notifications, texts, and emails with details of upcoming tests, appointments, and procedures. It's important to make a patient feel like they're being listened to. I am thankful I came here.

I've been going to Callen for almost a full year. I was coming off a bad experience at another…read moredoctor's office. I find that the staff at Callen are very kind and always doing their best to help. I really love my PCP. He has guided me through HRT and is always aware of my body, its changes, and the things I'm worried about. His care is solid. The care is kind, efficient, and positively queer.

From start to finish, the providers and staff at callen lorde- Chelsea have been wonderful. I had a…read morevery positive experience with all the staff, medical and psych providers and staff at the pharmacy with my prescription/insurance assistance. They are a great team of people and I'm lucky to have access to this medical community.

Everyone here is very nice, but I find it kind of annoying that you have to cancel an appointment…read more24 hours in advance or be charged a $50 late cancellation fee. I understand the principle but I think several hours should be enough notice. And if you do it twice, then the fee is $100. Doesn't seem fair to increase the fee like that. If it was an ongoing issue, sure, but things come up sometimes. Also, when I see the chiropractor, I'm with her for like 3 minutes. I'm curious if more adjustments could be done if someone needed it.

I LOVE Nina!!! She is the very best, the staff is all-around amazing and I highly recommend them…read moreall but she is genuinely the best massage therapist I have ever been to and refer all of my friends and family to her. I've been seeing Nina for about four years and I have genuinely appreciated every appointment I've had with her. Love her down!!!!

Horrible dental organization. I have had a dental cleaning scheduled for months. Got a call the…read morehygienist would be out and I needed to reschedule. Came for my second appointment and learned when I arrived it had been cancelled. Now I'm here a third time, for a 9 AM appointment which I arrived for at 8:50. It's 9:30 AM and the hygienist hasn't even arrived yet. Complete disrespectful waste of my time. For a woman that works and needs to move meetings in order to make appointments, this facility shows zero care. I've had better experiences with the gynecologist. This review is specifically about DENTAL.

Horrific. I paid for my bill and they claimed I hadn't. I even have the charges on my bank account…read more Complete scam.

They make appointments for you, drag you there, and then they want to squeeze you into a later time…read moreslot with no regard for your schedule. Poor staffing choices, unprofessional and disrespectful, playing games with people's health. Reconsider this mess.

I am extremely concerned about my experience at Chelsea Clinton Community Health Center…read more On January 22, I visited for what was supposed to be a simple DoxyPEP follow-up appointment. However, I am now receiving bills totaling over $900, which were never clearly explained to me in advance. The issue with my insurance also remains unresolved. After contacting my insurance, I was informed that there appear to be billing errors associated with these charges, which raises serious concerns about how my visit was processed. During that same visit, I waited for more than an hour without any clear communication. When I respectfully explained that I could not continue waiting, the interaction with the front desk felt dismissive, unprofessional, and lacking basic respect. As a Latino patient whose first language is not English, I felt discriminated against and unsupported during this experience. The overall situation made me uncomfortable and concerned about whether I was treated differently due to language or background. I submitted a formal complaint at the clinic on January 22 regarding this situation, and to date I have not received any response or follow-up. At this point, my main concerns are the lack of transparency in billing, the unresolved insurance issue, the reported billing errors, and the absence of any accountability after formally reporting what happened. Here is a photo of the complaint that was filed.

I am so glad there are many doctors in NYC and I don't have to go to a PCP at Columbia. The staff…read moreis awful and needs better training. They don't know how to answer a call, make an appointment or help in any way. They take your call and will put you on hold indefinitely all the while playing terrible music. Then they come on again and put you on hold again. They are led to believe they are just wonderful because they work at Columbia. They are untalented and badly trained and probably make very little money.

AVOID AT ALL COSTS. They are impossible to deal with, everything goes through a "service" which…read morejust takes messages, they don't answer the phone at the office, return phone calls, or offer any patient care. They even got rid of their direct line (well, they won't give it out) to avoid direct patient interaction. I called dozens of times over three weeks to secure critical, urgent care for my daughter and did receive the courtesy of a response. This is not healthcare, it is a nightmare.

Dr Catherine Lee has been my general practitioner doctor at the Canal Street facility for over 20…read moreyears (since the 9/11 tragedy). I've received outstanding care from Dr. Lee as well as other physicians and staff at the Charles Wang Center. The facilities and staff's care, attention to detail and ability to provide excellent health care (which has kept me in good health, outliving most of the males in my family, makes the Charles Wang healthcare facility the health care model that other facilities should take inspiration from. My doctor actually reads my blood tests or outside exams that I take and calls me within hours of any noted concerns). I can't think more highly of or say enough good things about this facility. Even when I had moved out of state for a while, I would have to fly back to NYC because there is a lot of bad health care out there and no where was my health as much as a concern here.

The place is mostly Chinese obviously as it's on canal street Chinatown…read more My doctors is nice. Another I had wasn't. The place needs sprucing up, It needs some color. It has old chairs. It feels a bit depressing. I think some paint on the walls with creative designs would feel more welcoming. Most of the staff seem nice. They seem to cover most things. Including gynecology. Decorate please!

I was born at this hospital and lived nearby the majority of my life. However, until recently, I…read morehad not been here much. My mother was recently hospitalized here and I had mixed feelings. While she was in ICU some of the staff were great, but once transferred to the regular part of the hospital, I didn't care for one of the doctors. She was rude and condescending, including with one of the nurses. My new primary doctor is here, I started to see her last year. I had no issues with her, but did have issues with the billing department. I believe this place has undergone some nice changes over the years-- just think they have some bad seeds sprinkled throughout this hospital.

ambulatory recovery room was the best. after my hernia surgery they woke me up and made me feel…read morewelcome back to the land of the living. especially Jamie, who treated me with kindness and respect. Being that I'm half Italian, and her being of Italian descent, we kind of got that warm connection of our heritage kicking in right away, which made the recovery process run a lot smoother than normal. Cheers to you, Jamie, hats off to a wonderful sweet girl and an excellent employee of 20 years of service to a great Hospital.

Had a first time appointment for 5pm. Was told to get there 15 minutes prior. I got there like…read more4:20. Was taken to waiting room right away within 5 min the nurse took me to her room to ask questions and weight me. About 10 minutes after i saw DR Herstik for podiatry. He was knowledgeable and pleasant . Will be back

Not sure about all the negative reviews here. But I've visited this location more than 5 times…read more Only one time I've waiting like 30min. Otherwise, the front desk stuff is kind and helpful. The docs and lab girls are professional and trying to make you feel comfortable .