The office staff is great, caring and knowledgeable! Dr. Covello is very compassionate about…read morefinding exactly what is causing your illness or issues! He made me feel comfortble, explained everything very clearly so I left well informed, takes the necessary time and took care of my health issues that no one else did! Highly recommended!

Dr Covello truly overcharges! I have never paid under $1800 for an office visit. Every visit no…read morematter how minor is considered surgery. When he pulls that camera out to look into your nose get ready to get billed $1800. Follow up visits after surgery are billed at $1800 too! I over paid him $500 which is due back to me but they refuse to refund my money. The guy is a thief and his office staff is no help either. And no he did not fix me.

I found the staff to be very efficient, friendly and helpful. I saw Dr. Park several times. I…read morenever felt rushed and he was very thorough. He listened to my concerns addressing them and explaining my scans and tests

Go to any other location even another Rush. Had an appointment and they cancelled it for no reason…read morethat morning. I showed up and they said not to worry they would get me into it because they had no idea why it was cancelled. I left an hour later because they still didn't get me into the appointment. Before I left they assured me they would refund the co-pay they charged me. They didn't do that of course. I went to the Chicago Rush for my appointment but had to drop off my imaging CD at Munster. They told me it would take 10-15 minutes and left 45 minutes later. Morons work the front desk and that says something about the office! If you can get past them it might be good but they could care less at the front desk! The worst part is I had to listen to their stupid nonsense stories while they sat around doing nothing for something that my 10 year old can do in 5 minutes.

Dr Katz literally saved my life!! After diagnosing and treating a severe sinus infection, through a…read moreseries of questions, diagnosed sleep apnea and immediately put me on an A-pap machine and a morning inhaler for advanced COPD. My breathing, mental clarity and overall health is great, thanks to Dr Katz!

He may be a nice doctor but those receptionist are lazy, rude, and do not tell the truth. After…read morereading from the poor reviews (check yourself) I am not the only person having trouble with scheduling. I called here 4 times today just to schedule an appointment for my daugter. Someone told me they wasn't open call back. I called back then someone is asking me all these unessary questions and lied and said they couldn't make an appointment without a referral. which isn't true you have an option to bring your referral with you! Doesn't have to be at the office upon scheduling. which is what I'm doing which my new appointment for my daughter. Purposely gave me the wrong address.Then someone else told me they'll call back to schedule an apppointment @1 althought they close at 1030am today. if you dont want to do your job don't come to work. trying to denying a 2year old care Thank Sandy and sue. You been work at the office over 20 something year maybe you should have 20 something years in customer service training.

Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

got sick over the holiday weekend so Tuesday I tried to call for an appointment with Dr. Rebecca…read morefamily medicine. Called several times and no answer finally able to leave a message still no call back. go to the office on Friday but left the house without my purs. my head was in a fog I felt terrible for almost a week now. my copay is 30$ but I had forgot my purse. asked if I could pay later or call with a payment when I got home. NO okay can I talk to Rebecc. she came out and said idk what to tell you I have no control. she just didn't seem to care at all about her patient. when I stated that she got very angry with me. I asked to speak to the office manager where Rebecca said I hope it's Erin. she then went back and spoke with Erin and then they came to speak to me where I asked if I could speak to her in private. she said other pt's aren't paying so this is the new polic. I understand but it's 30$ and I always pay my bill. i said now I have to be sick the whole weekend and hope someone will answer on Monday. Erin said well I can give you my extension! OMG how about care about your patients! I'll never go back! they are all about money money money! a dr can override anything! I once changed ins and they told me I could no longer be seen and the dr came out and said yes we will still see her! he cared about his pt! Rebecca does not! stay away! run! as long as you have tons of money to pay and pay and pay, she'll be great to you but the second you don't have a small $30 co-pay at the moment because you left your purse at home she will treat you like your dirt.

Dr. Malczewski and his staff are very professional & accommodating. They are very thorough in their…read moreexaminations AND explanations- they will answer any questions you have. I highly recommend them for any cosmetic procedure! Dr. Malczewski is definitely the bedt in the tri-state area, if not the nation!!

Very unprofessional staff. I made four appointments and took four days off from work, only to have…read morethem call me each time about half an hour before the appointment to say the doctor is busy for the day. The staff was rude about it and didn't attempt to apologize. Each appointment was made weeks in advance, how do you not know that the doctor will be busy on the day you set up the appointment. I do not recommend them at all.

THE WORST DOCTOR AND FACILITY IVE EVER BEEN TO. First visit (after waiting over an hour) the front…read moredesk staff was incredibly short and rude and not very helpful. Only to be brought back to Dr.Han who literally ran in an out of the room in about 45 seconds pushing me off to next week saying I had compacted ear wax and we can do a hearing test next visit after drops. I come back (wait another almost hour) only to be brought back told my wax was gone(not what I even came in for or the side I was worried about) before he ran out the room and never did anything else to test my hearing. DO NOT WASTE YOUR TIME OR RISK YOUR HEALTH VISITING THIS DOCTOR Or FACILITY!!

If I could give Dr.Han more stars I definitely would.He is a remarkable Surgeon and takes the time…read moreto know what your needs and concerns are. Very professional and has a unique ability to put you at ease. I would give referrals to anyone that needs a ENT physician. Great job Dr.Han for giving me a better quality of life!!!

I love this office! The NP's and Dr's really take the time to understand your pain. I hurt for so…read morelong before visiting this office. I appreciate Katie, Lisa, and Dr Dasari for helping me get back to living a normal life.

UPDATE: Horrible experience with Doctor Bonynge. I'd give negative stars if I could. Took me a few…read moreweeks to get my original appt. I finally got in, we sat down &went through everything, I wasn't super comfortable, but I figured I would go ahead and get the epidural shot anyway because I was in excruciating pain & needed it. To get a little personal, I have anxiety when it comes to any medical procedures and I made the doctors aware of the situation so they suggested I get sedation. A week and a half later I finally get in to have my shot done. It was hotter than Hades in that office & was even hotter once you got back in the patient area. The bed they put me in was baking in the sun. It had to be nearly 80° and then they put a warm blanket on me. I sit down and my anxiety rampant. My blood pressure was high. My heart rate was high, and I had a Slightly elevated temperature, which are all symptoms of anxiety. They took my vitals every five minutes in a crowded room with constant beeping a blood pressure cuff going off every minute and then constantly telling me to calm down. As the timer went off every five minutes, I anxiety got worse. My Elevated temperature did go down to 99.4. And if you read the CDC says a fever is considered anything over 100.4. The doctor, then rudely comes over and tells me he cannot continue with the procedure because I must have some sort of infection. And then told me it was not possible to have an elevated temperature from anxiety. I've experienced this numerous times before I have been told by different doctors that it is completely possible to have an elevated temperature due to my anxiety, and I have read numerous studies from medical journals as well as information from the CDC that very clearly states heightened anxiety can cause an increase in temperature. When I explain this, he basically told me I was crazy. It wasn't possible. I have an infection. I have to go home. The minute I get home I take my temperature and it is a cool 98.7°. Just like I said no fever no infection it was caused by my anxiety. I called the office afterwards and ask them if I could reschedule my procedure but with a different doctor and she told me it was against policy and they wouldn't let me do so. After complaining she said she would talk to her supervisor and get back to me by the end of the day or at least the next morning at the latest. No call yet. Unprofessional, beyond ridiculous and I would say never come here and never see this doctor again I'm a little worried that he doesn't know that any of that is actually possible. Makes you wonder what else this doctor doesn't know. Here's a couple articles to enlighten you. https://pmc.ncbi.nlm.nih.gov/articles/PMC4843908/. https://www.health.com/mind-body/can-stress-cause-fever So after all of this mess and administrator calls me and tells me they will definitely give me a new doctor. They can even move me to a different clinic to have the procedure done and she's gonna see what she can do to get everything expedited and call me back and give her a day or two. Well, it's now been a week and she hasn't called me back clearly they don't care about their patients. I'm going to make sure I file complaints wherever I possibly can't about this place.