We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

Very grateful for Ivy Park! My brother and I interviewed several senior living locations throughout…read morethe Bay Area. Ivy Park stood out from the initial start. You can see the genuine care and support the staff and people here provide. The fellow residents were also very welcoming and kind to my mom. My mom has some complex medical challenges and we were pleased that Ivy Park was comfortable and capable of helping our mom. It's amazing that it has been over two years since mom has lived here and because of the support, care, activities and people she is actually doing better now physically and mentally. She is truly happy and living a full life. Environment and the right people are everything. So grateful for the staff and people here that provide the 24/7 care for my mom that she needs. We love visiting her and seeing her enjoy time with friends. Thank you Ivy Park!

My mother was in the memory care unit and my father has his own apartment in the facility…read more Unfortunately, mom passed the other day and I felt the staff was professional, caring and gave her the dignity and compassion she deserved. Dad has a nice apartment and he is very comfortable. They (all the people at Ivy Park) has made it easy for mom and dad. And they have given me piece of mind.

Getting care for your loved ones isn't easy. Cheryl J. Made it easy to find the caretaker for my…read moremom. My mom loved the caretakers assigned to her. Cheryl took the time to find out my mom's needs to best select the right caregiver. Look elsewhere, talk to Cheryl and she will make sure to meet your family's needs.

Great place to work and friendly staff. The manager, Ms. Sheryl Javier, is very accommodating and…read morereally takes care of her employees and clients' needs. Schedule is very flexible and if you are looking for an opportunity to have experience in patient care, this is a great start for your experience. Sheryl has been very organized and she responds to your concerns or questions right away.

Kathy has been helping my mother who has stage 4 breast and bone cancer. She has been an excellent…read morecaregiver and companion to her. Her knowledge of different stages of illness is very helpful. many of her past customers (2) have lived to be 101 and 102 years of age. Trustworthy is one of the most important requirements for me when hiring a person in my home. She gets five stars for being trusting. When I am at work she can take her to the doctor if necessary. I would recommend her to any family that wants their loved one to have company and not be alone. She is the best. James

We are very incredibly pleased that we chose Familiar Surroundings Home care. My initial phone…read morecontact with Michael was very informative, and his professional and compassionate manner put my mind at ease that we were pursuing the right option for our 91-year-old mom. Michael worked with his team to schedule a caregiver 24/7 within a few days before her hospital discharge. Knowing my mother, who had been living independently and now needed full-time care, was in great hands was a relief. The caretakers (Ellie, Mary Elizabeth, and Fernanda) could do everything the family needed: transportation, meals, cleaning, personal hygiene, safety, and companionship. We would use Familiar Surroundings Home Care again and have already recommended them to others without hesitation.

I've been a part of the Familiar Surroundings Home Care Family as a staff member for about 4 months…read morenow. I've been in this profession for many years (10 plus years) and FSHC is definitely at the top of my list as far as jobs. The staff and their support has been absolutely amazing and they are all there to support 24/7. Anytime I have questions, no matter if it was during a shift after a shift, or on holidays, they have always been there, hands on and ready to help! Mell, Jessica, Stephanie and all of the other FSHC Staff, I couldn't thank you enough for all that have done, and continue to do!! You all truly make the agency what it is and it's definitely an honor to beable to be part of this amazing team/family! Thank you everyone at Familiar Surroundings for all that you do not only for your caretakers but for your clients as well!

Highly recommend this place. Been to a few PT clinics and this practice is the most detail in…read morefiguring out what's your issues. Because of this - her sessions a custom tailored to your needs.

This group was so accommodating to me after my knee replacement surgery. I arrived for my first…read moresession with a walker and 2 months later I am walking fine. I received 1 to 1 therapy sessions with Anjanette who was a dream to work with. I've been to other physical therapy clinics and the care I received here helped instantly. My legs were extremely tight and she just knew what to do to give me relief from the achiness of post-surgery recovery. I would highly recommend this clinic if you are needing any physical therapy. The staff is very friendly too! Always polite and willing to work with my schedule.

Needed help transporting my 98-year-old mother-in-law home from rehab and needed homecare…read moretemporarily until a live in could be found. All Seasons Homecare was highly recommended to me by my attorney so I gave them a call. I talked with the owner, Lou Ann. She explained how everything worked and answered all of my questions. I knew after talking to her that my mother-in-law would be in good hands. This place is top notch and so professional. I used All Seasons for 11 days. In that time, all the caregivers showed up on time and gave excellent care to my mother-in-law. At the end of each shift, the caregiver would write up a summary of their visit online, letting me know how my mother-in-law was doing and how the visit went. These notes were very insightful. I appreciate how if there are any problems or questions you can contact Honor, the company All Seasons partners with, 24 hours a day. Very reassuring. Everything went smoothly and I would highly recommend All Seasons/Honor. Are they expensive? Yes. Are they worth it? Absolutely!!!! When you need homecare done right, this is the place to contact! Thanks Lou Ann, Christina, and all the excellent caregivers. You guys are the best!!!

All Seasons Homecare was recommended to us by the rehab facility my mom was being released from and…read morewe could not be happier with them and the care they've been providing. We were given very short notice that mom was going to be released but Lou Ann and Christina met with us and mom to get better acquainted with her and her needs. Shortly after mom got home she had a virtual meeting with a therapist and with no way to conduct this meeting, Christina drove to the home to personally assist with the process. Above and beyond! An urgent staffing issue arose late on a Sunday evening while I was sitting in an airport so I called the 24 hour service number and within minutes I received a call back that the issue was resolved, another example of All Season's commitment to provide the best possible care to their clients and their families. All of the Health Care Professionals assigned to help mom have been very helpful, patient and kind (and mom can be a handful at times:) ) I also very much appreciate the fact that I receive daily reports once the homecare visit is complete that summarizes the visit. Living out of state this is beyond helpful. After reading the reports and finding out about doctor visits or therapist visits that occurred I am able to contact mom and discuss the visit, etc. Without hesitation I would recommend this organization for anyone who is in need of homecare services. The entire organization from Lou Ann and Christina to the personnel answering the 24 hour "hotline" is in my mind, without a doubt, the best homecare service available. Living out of state I am unable to oversee mom's care on a daily basis, but, in my opinion, All Season's professionalism coupled with their compassion reassures me that mom is receiving the next best thing to a family member being there

When my mother-in-law passed away last September, our family made the decision to bring my…read more90-year-old father-in-law, Tom, from the East Coast to live with us in California. We knew it was the right decision, but we also knew it would be a huge life transition--for Tom and for our entire family. One of the very first calls I made after returning home was to Home Instead. From the moment I met with our Care Manager, Luvuonna, I felt something I had been desperately hoping for: peace. Luvuonna welcomed us with such compassion, patience, and grace. She took the time to understand Tom, our family, and the challenges we were facing, and she walked alongside us as we navigated this completely new chapter. I remember leaving that first meeting thinking, "We're going to be okay." Then she introduced us to Kathy. There are people who simply do a job, and then there are people who answer a calling. Kathy is one of those rare people. From day one, she has cared for Tom with genuine love, kindness, dignity, and respect. She doesn't just help with his daily needs or drive him to doctor's appointments--she brings joy to his days. She treats him like family, and over the past year, she has truly become part of ours. Knowing Kathy is with Tom while we're at work gives us something that is priceless: complete peace of mind. We know he is safe. We know he is cared for. We know he is loved. It's hard to put into words what that means to a family caring for an aging parent. Caregiving can be emotionally overwhelming, and inviting someone into your home requires tremendous trust. Kathy has exceeded every expectation we could have imagined. She is dependable, compassionate, honest, and has one of the kindest hearts I've ever known. Although this review is long overdue, my gratitude certainly isn't. As we approach nearly a year of working together, I wanted to take the time to recognize the incredible impact Kathy and the entire Home Instead team have had on our family. To anyone searching for care for a loved one: I know how difficult and emotional that decision is. If you're fortunate enough to work with Home Instead, and especially with Luvuonna the case manager , know that your loved one will be in extraordinary hands. Thank you, Home Instead, for helping our family through one of life's most difficult transitions. Thank you, Luvuonna, for guiding us with such compassion and wisdom from the very beginning. And thank you, Kathy, for loving Tom so well. You have been a blessing to him, to all of us, and we truly believe God brought you into our lives at exactly the right time. From the bottom of our hearts, thank you for making this season of life not only manageable, but filled with dignity, compassion, and hope. We are forever grateful. With heartfelt gratitude, The Amlicke Family

My primary contact for Home Instead is Matt. He is the best when it comes to finding assistance for…read moremy work. Matt tries his best assign caregivers that are compatible with his clients. A majority of the time the feedback that is given is praise but occasionally there will be an area that could be improved. This is where Matt excels and provides amazing hospitality. He is open to feedback and prompt about finding a solution. Ken is also awesome, he is extremely involved in the Morgan Hill community. Especially when it comes to supporting our elders and finding ways to keep them engaged. It is impressive how much Matt and Ken give back to our seniors in the community. This is a company that I support and would trust in caring for my loved one.

After several months of my brother's care in assisted living at Carlton, l am ready to give a…read morereview. I like the atmosphere at Carlton and there is a beautiful view of the Cottle Park from his room. The food there is good and there is are several choices offered. They give family members two free meals a month, which is a brilliant way to promote family & friends visiting. My brother seems to enjoy inviting me to join him in meals. I appreciate the staff, many of whom have been working there for several years. However, my brother doesn't request help. Often when l get there his tv isn't functioning and he is sitting in a snarl of his sheets. Pedro in maintenance is very nice and helpful when I visit if l ask. Mary, the evening supervisor was extremely prompt and efficient last when there was a hygiene issue. However I have had a request in for them to replace a doorstop for months, the one he has is broken and has punched a hole in the wall, which later allowed the knob to punch a hole as well. The door hinge is out of adjustment, causing the door to slam loudly. These things that take a little bit more work are just not getting done. Transportation to medical appointments is efficient and timely. I wish I could say the same for things he would like to attend like a luncheon out.

Nancy is a wonderful lady. We love to see her smile and so much appreciate her hard work and…read morededication to helping others. Thank you so much for having Nancy there. She is a blessing.!