My group wanted to do snorkeling and at first I was going to go with a place off Viator but Reddit…read moresteered me to Casa del Buceo - it's a small locally owned business and the prices are very fair compared to other places. For reference, a private group of eight on a 2 hour snorkeling tour was 1500 pesos per person. I think we could have done 2.5 hours but more on that later. Booking and confirming the reservation was a breeze - I did it all over email but they also have WhatsApp. Two days before our scheduled date, they asked to push it to a day earlier because the weather was looking bad the morning that we requested so I felt very reassured that they were keeping an eye on the forecast. Now I've only gone snorkeling once before but the snorkeling around the island gets pretty choppy with the waves. I'm saying that as someone who gets seasick at the drop of a hat and even thought I took medication before this trip, I still got super seasick as soon as the boat stopped and we were just swaying around and putting on our fins. Getting in the water and seeing all the cool fish (the visibility was great) helped but by the end of the second snorkeling stop (where they took us out much deeper and the waves were ROUGH), a few others and I were basically green and we called the end of the tour and headed back. I can't say enough good things about the people who work here, from the guy who helped get us set up with our equipment and later brought me a mug of super fizzy Coke to help settle my stomach to our tour guide who pointed out neat things below us (like the underwater sculptures at MUSA). I will say that the actual mechanics of snorkeling was a learn as you go approach - we didn't get much instruction other than just to blow on the googles if they fogged up - so unless you're an experienced snorkeler/swimmer, you might spend the first ten minutes accidentally gulping salt water. Once I did get the hang of it, it was a lot of fun. And even though the open water got terrifying near the end and, despite my nausea, I was fighting back fears of being swept away on the current, I felt safe that our guide was somewhere close around us. I don't think snorkeling is in the cards for me in the near future but for anyone else who's interested, I can't recommend CdB enough!

We couldn't go out due to the weather, which happens. We tried to be as flexible as possible, but…read moreboth days, the port didn't let anyone out. Casa del Buceo kept $120 USD of our deposit, and did not provide any service. Why not a full refund? That's a good question. Unfortunately, I cannot recommend this place. Unless you are going same day when the weather is nice, maybe the team is good, but I wouldn't reserve in advance again with them due to their lack of flexibility.

Awesome time with this guys, covids regs are outstanding and the 2 dives were great. Must see the…read moreMUSA !

We enjoyed two great days on the water with Eduardo and Rubi and Antonio was most helpful…read morethroughout the booking process. I highly recommend the private whale watching tour! the experience was amazing and the ceviche Rubi prepared upon our return was perfect! Diving at MUSA and the reef was great and the group was accommodating of our 6 person group of certified divers + divers in training. We look forward to returning!

1. Guides ended the dives at 26-37 minutes (30-50ft depth, divers over 2300psi), this happened on…read moreday 1 and day 2, on all four dives, and with two different Squalo dive guides. 2. Surprise 10% surcharge for paying with a card, 6% PayPal, no option to pay online when you book. Not disclosed on the website or in the confirmation email. 3. The photographer on the crew dives up front with the guide, has poor buoyancy control (kicking floor and reef), ruins visibility for the other divers. 4. Rental gear = snorkel fins "we don't have any scuba fins." 5. Refreshment provided in between dives is an unpeeled orange. I appreciate that the crew was very friendly and welcoming, but it doesn't make up for the problems. Simply wasn't worth the cost, I won't be back. Dive Cozumel, Key West, or La Paz... you will spend less, see better reefs/sea life, and get treated better.

Ricardo, John and Peter were amazing. Didn't realize how time flew by. Awesome crew, extremely…read moreprofessional and well spoken in English and Spanish! We got to see a stingray, coral reefs and an underwater museum. If you're in Isla Mujares, their service is a must. 5 stars and awesome service !!

We did the whale shark excursion with Mexico Divers today. I will break the review into two parts…read more The booking process and the actual excursion. Booking process- We walked in - in person - to book the excursion. The employee was very friendly and professional. She explained everything throughly. My only gripe is they charge a 10 percent service charge to pay with a card. When the excursion is expensive - with a group - that charge can add up quickly. We were quoted $30-$35 USD cheaper all over the island. Based on a recommendation, we booked anyway - after walking to find an ATM - this was inconvenient. The excursion- The captain and guide were amazing. They took us out to swim with the whale sharks and we hit the jackpot. We also swam with mantas - which was awesome. On the way back, the captain made pitstop so the group could do a little snorkeling. Everyone loved it. Again, my only gripe was the service charge - if that wasn't there - or if it was around 3 percent - I would give a 5.

Absolutely incredible. My last dive was over 14 years ago during my PADI certification, so this was…read moremy first "real" dive. I had forgotten basically everything! I signed up for the refresher course, which was right before the dive, so it only added an hour and a half to the total time. Marie, my instructor, was AWESOME. She walked me through everything and was incredibly patient. Her positive energy was infectious. I was pretty stressed out during the start of the first dive, and she knew exactly how to chill me out. By the second dive it felt like old hand. Also... the museum and reef were super cool, too :) Highly recommended.

They were a wonderful bunch of people to plan and execute my open water dive training. From start…read moreto finish they worked wIth me and made me feel welcome and wanted me to succeed with a positive experience. From the owner to the dive masters to the boat captain. They also to me to some underwater beautiful sites to complete my certification. Highly recommend

We went on a catamaran trip to Isla Mujeres that we signed up for at our hotel. The communication…read morewas poor from the beginning. They were 15+ min late picking us up only to wait for 1+ hours at the dock for the catamaran. It was advertised as a catamaran, snorkel, island adventure, and then an exclusive beach club. Snorkeling was amazing but equipment was cheap and not enough time to do it. The "exclusive" beach club was not nice at all. Food was mediocre at best and felt like we were eating at a mess hall. Basically this was a booze cruise, which is great for some, but it was not sold to us as such and it was a totally disappointing experience. It felt like a floating frat party with cheap alcohol and workers pouring tequila down teenagers throats.

Muy decepcionada con el servicio al cliente de Erika. Estuve esperando en línea casi 40 minutos…read moremientras ella me ignoraba por completo para atender a una familia de cuatro personas que llegó a un lado de su escritorio hablando español. No sé si los conocía personalmente o cuál era la situación, pero yo ya estaba formada y me pareció muy injusto y poco profesional. Cuando le pregunté de manera educada si me podían atender primero porque yo ya estaba esperando en la fila, respondió con una actitud grosera en lugar de manejar la situación profesionalmente. Después de finalmente entregarnos las pulseras, ni siquiera nos explicó a dónde teníamos que ir. En general, fue una experiencia frustrante, desorganizada y muy poco profesional.

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

What an unforgettable day on the water!…read more I contacted Captain Travis yesterday after my son looked at me and said, "Dad, I want to go fishing and catch a Mahi Mahi!" Travis was incredibly responsive and let us know he had one charter left for the next day--we booked it immediately. The trip to the marina was easy, and we met up with our awesome crew, Captain Alex and Juan, aboard the Nuj Kay. My little boy was buzzing with excitement, dreaming of reeling in a big Mahi. As a fisherman myself, I tried to temper his expectations--after all, the ocean doesn't always cooperate. But within minutes of the first bait hitting the water, bam! We were hooked up--on two Mahi! Huge thanks to the crew for making this such a special experience for my son. We'll absolutely be booking with you guys again

Cannot say enough good things about Playa Scuba. The entire team was incredible. We had very…read moreminimal previous dive experience but wanted to get certified because we loved it so much. Playa made it safe, affordable, and FUN! Aaron, Terry, Kaz, and Klaus were all so awesome. If glee get back this way we will definitely come back and do some dives again. I also recommend diving the cenotes! Unique and incredibly awesome.

I had an amazing experience a couple weeks ago at Playa Scuba Dive Center!! I went down to Playa by…read moremyself and stayed at a super nice and affordable hotel right next to Playa Scuba. It's the perfect location! You can just walk to the beach and also the main street where ALL of the fun stuff happens, like shopping, food, bars, live music, dancing, shopping, everything! I went down to get my PADI open water, and Carolyn was friggen amazing. She was the best instructor I ever could've asked for. I felt so ready, safe and comfortable under the water. I also adored the other staff members and felt like I was instantly family. This is an experience I'll never forget, and I'll 100000% go back to Playa Scuba and dive as soon as I can!